Managed IT services for London small businesses
Cloudswitched is a managed IT services provider in London, looking after the technology that small and growing businesses run on. From day-to-day IT support and helpdesk to Microsoft 365, Azure cloud servers and backup, we keep your people working and your data safe.
We help teams get Cyber Essentials Plus certified, connect offices with business broadband and leased lines and VoIP phone systems, and grow online with web development and SEO - all from one London team, with one point of contact.
One team for every part of your business IT.
IT support that keeps your London business running.
Cloudswitched provides managed IT support for London businesses: helpdesk and on-site support, office moves, day-to-day IT admin, Virtual CIO strategy, Cyber Essentials Plus and penetration testing, all from one local team.
IT Support
Helpdesk, monitoring and on-site support
IT Office Moves
Your whole office, moved and working
IT Admin
Day-to-day network and systems admin
Virtual CIO
IT strategy and budgets for your board
Cyber Essentials Plus
Certification readiness, start to finish
Penetration Testing
Find the gaps before attackers do
Cloud, connectivity and communications, done properly.
From business broadband and leased lines to VoIP phone systems, Microsoft 365, Azure cloud servers, Cisco Meraki networks and tested hybrid backup, we design, migrate and manage the technology your team relies on.
Connectivity & Internet
Business broadband, fibre and leased lines
VoIP & Phone Systems
Cloud phone systems for every office
Cloud Email with Microsoft 365
Email, Teams and Office, fully managed
Cloud Server with Azure
Move your servers into the cloud
Cloud Networking with Meraki
Managed Wi-Fi, switching and security
Hybrid Backup
Local and cloud backup, tested
Get found, win work and put AI to work.
Websites, SEO and Google Ads that bring in enquiries, plus practical AI tools, Microsoft 365 Copilot roll-outs and database reporting that turn your own data into better decisions.
Web Development
Fast, modern websites for your business
SEO & Digital Visibility
Get found on Google and AI search
Google Ads & PPC
Paid search, managed and measured
AI Software & Tools
AI tools built around how you work
Database Reporting
Dashboards built from your own data
Microsoft 365 Copilot
Roll out AI across your team safely
Businesses turn to us when…
Most of our clients come to us with one of these eight problems. If any of them sound familiar, we can help.
They are lacking control over their IT
Not feeling confident in the security of one's business data can be worrying, and a breach of security or having data compromised could be catastrophic.
They aren't in control of their IT spending
Not being sure what's included and what's not, what unexpected costs might pop up down the line, and what budget or ROI concerns one may be faced with, is stressful for any business, big or small.
Their staff are lacking in creativity, proactivity & productivity
When IT staff lack coaching and direction, it can be hard for them to perform optimally, which ultimately effects the daily running of business.
They are lacking expertise & direction
With so many options, it is difficult to recognise what would be beneficial to specific business needs, or what would set a business apart, without professional IT guidance.
They have no proactive solution to reactive issues
The time associated with responding to and resolving issues is disruptive to business and causes a stressful working environment.
They are unprepared for technical crisis
Technical crisis, alongside other continuity issues, is the ultimate cause of downtime and consequently contributes to business loss if not managed effectively and resolved rapidly.
Their IT infrastructure is made up of ageing hardware
When the hardware that is the lifeblood of a business's IT infrastructure starts to show its age, a range of disadvantageous issues can arise.
They don't want staff within other roles handling IT issues
When staff with background IT knowledge take the ropes it results in slow and complicated resolution, as well as excessive downtime.
IT services that keep UK businesses secure, connected and moving forward.
Cloudswitched is a London-based managed IT services provider for small and medium-sized businesses across the UK. We bring proactive IT support, cyber security, Microsoft 365 and cloud, business connectivity and digital growth together under one plan, with a dedicated account manager, transparent pricing and no lock-in.
More traffic. More leads. A website that works as hard as you do.
Most businesses come to our digital team with the same goal: more of the right people finding them online and getting in touch. We combine web development, SEO and Google Ads to turn your website into a steady source of enquiries.
Their website gets little or no traffic
If you are not on the first page of Google for the services you sell, customers are finding your competitors instead. We fix the technical issues and create the content that gets you ranked.
Visitors arrive but never get in touch
A slow, dated or confusing website loses people in seconds. We build fast, mobile-first sites with clear calls to action, so more of your visitors become leads.
They rely on referrals and word of mouth
Referrals are welcome but unpredictable. Search and paid ads give you a steady, measurable flow of new enquiries you can grow month after month.
Their ad spend is not paying off
Google Ads can burn through a budget without the right keywords, landing pages and tracking. We manage campaigns around cost per lead, not clicks.
Competitors outrank them locally
Local SEO puts your business in front of people searching for your services in your area, right when they are ready to buy.
They cannot see what is working
We set up proper conversion tracking and clear monthly reporting, so you know exactly where every lead came from and what it cost.
One partner for your IT, your website and your AI.
Most marketing agencies stop at the website and most IT firms stop at the server room. Cloudswitched brings both together: the same London team that keeps your systems secure also builds your website, runs your SEO and Google Ads, and helps you adopt AI and Microsoft 365 Copilot. One plan, one point of contact, and technology that actually helps your business grow.
Put AI to work across your business, safely.
From Microsoft 365 Copilot to custom AI tools, automation and live reporting, we help London and UK businesses use AI to save time, cut admin and make better decisions, without putting their data at risk.
Their team loses hours to repetitive admin
Copying data between systems, chasing documents and writing the same emails again and again. We automate the routine work so your people can focus on clients.
They want Copilot but worry about their data
Rolling out Microsoft 365 Copilot without the right permissions can expose sensitive files. We tighten access, train your team and roll it out safely.
Reports take days to pull together
We connect your systems and build live dashboards from your own data, so decisions are made on today's numbers, not last month's.
Off-the-shelf software does not fit how they work
We build custom AI tools around the way your business actually runs, from quoting and triage to handling documents and emails.
Enquiries go unanswered out of hours
AI assistants on your website and inbox can answer common questions and capture new leads around the clock.
They do not know where to start with AI
We find the quick wins in your business, show the likely time and cost savings and start with one practical project.
Web& AI.Sorted.Managed IT, websites, SEO and AI for London businesses, all from one team.
Frequently asked questions about IT support in London
Ask a question
What is included in managed IT support?
Every package includes 24/7 monitoring, managed anti-virus, operating system and patch updates, scheduled maintenance, and hardware and software inventory with licence compliance. Your team gets a central helpdesk staffed by qualified engineers, plus on-site visits when something needs hands on. We also look for the root cause of recurring problems so they stop coming back. Higher tiers add more proactive security, backup and on-site cover. Explore managed IT support.
How quickly do you respond to IT issues?
Critical issues are picked up immediately and standard requests within 30 minutes, by UK-based engineers on our 8:30am-6pm helpdesk. Behind that, 24/7 monitoring watches your devices, servers and network around the clock and escalates alerts out of hours. That means many problems - a failing disk, a full mailbox, a missed update - are fixed before your team even notices, so you spend less time waiting and more time working.
Do you provide on-site IT support across London?
Yes. We are centrally located in the City of London, at St Katharine's Way, so our engineers can reach offices across London quickly. Most issues are solved remotely in minutes, and we come on site for hardware faults, new starter set-ups, network and Wi-Fi problems and anything that needs hands on. We also run office moves and Wi-Fi and network installs for London businesses.
Are your IT support contracts flexible?
Yes. Our managed IT support contracts are flexible with no long-term lock-in - you stay because the service is good, not because you are tied in. Packages are bespoke and transparent, built around your business goals and how you expect to grow, and they scale up or down as your team changes. You get one predictable monthly cost instead of surprise call-out bills.
How easy is it to switch IT support provider?
Easier than most businesses expect. We take over from your current provider in a planned handover: we document your systems, collect the admin access we need, put our monitoring and security in place and introduce your team to our helpdesk. Your people keep working throughout, and many of the issues that pushed you to switch get fixed in the first few weeks. Talk to us about switching.
What is Cyber Essentials Plus and does my business need it?
Cyber Essentials Plus is the UK government-backed certification that proves your key security controls are in place, verified by an independent hands-on test. It is often required for public sector contracts and asked for by insurers and larger clients. It is valid for 12 months, and we handle the readiness work, fixes, assessment and renewal. Learn about Cyber Essentials Plus.
Do you offer penetration testing?
Yes. Our ethical hackers test your systems the way a real attacker would - manually, methodically and safely. We cover external and internal infrastructure, firewalls, VPNs, servers and web applications. You can choose a CREST-accredited engagement when compliance, insurers or clients demand it, or a standard test when you simply want honest answers. Every test ends with a plain-English, risk-ranked report and step-by-step fixes. See penetration testing.
How do you back up our business data?
Our hybrid backup combines fast local backup with secure off-site cloud storage, so you can recover a single file or an entire server. Backups are automated, monitored and encrypted with AES-256 at rest and in transit, and we can restore VMware, Hyper-V, Azure and AWS virtual machines in a disaster. You get a customer portal to check backup status and run restores. Explore hybrid backup.
Can you move our business to Microsoft 365?
Yes. We plan and run Microsoft 365 migrations end to end - email, Teams, OneDrive and SharePoint - with minimal disruption, then manage licences, security and users day to day. Once your data and permissions are in order we can roll out Microsoft 365 Copilot safely, so AI only sees what each person should see. We can also move servers to Microsoft Azure. Cloud email with Microsoft 365.
Can you manage the IT for our office move?
Yes. Our IT office move service covers everything - server relocation, network cabling, internet and telephony transfer, workstation set-up and full infrastructure reconfiguration - so your team is productive from day one in the new office. We plan the move around your business to avoid downtime, and it is a good moment to upgrade ageing kit, connectivity and Wi-Fi. See IT office moves.
Do you build websites and run SEO as well as IT?
Yes - one London team handles your IT, your website and your marketing. We build fast, mobile-first websites with clear, fixed scoping and calls to action that turn visitors into enquiries. Then SEO gets you found on Google and AI search, and Google Ads brings in leads you can measure, with proper conversion tracking and monthly reporting. See web development.
How do we get started with Cloudswitched?
Book a free, no-obligation chat. We will learn how your business works, review your current IT, security and systems, and give you a clear proposal with no jargon. If you already have a provider, we plan the handover so your team keeps working, and you get one point of contact from day one.
A free, no-obligation chat about your business IT.
Tell us what you need help with and one of our friendly London team will be in touch shortly. No jargon, no hard sell.
- Plain-English advice from real people
- Dedicated account manager
- Transparent pricing, no lock-in
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