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IT Support

We Speak Your Language

We take care of your IT with a proactive, value-based approach and streamlined processes for maximum efficiency.

We offer ongoing, local and personalised support tailored to fit your individual business needs.

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Our IT support services

Proactive

We offer a complete one-stop-shop IT management package inclusive of anti-virus, updates, monitoring, inventory control, license compliance, and root cause analysis of reactive issues.

Reactive

We have an ample reactive response team which incudes a central, London based help desk as well as onsite support.

Get in touch to find out more about our seamless IT management

Businesses turn to us when

Businesses turn to us when

They have no in-house IT department or any party specifically taking care of their IT
They are unclear about the fees and costs associated with a managed IT service
They are wanting a tailored and personalised IT management service
They don't want staff within other roles and departments handling their IT issues
The way in which their IT is currently managed doesn't deliver a stable service
They feel unprepared for technical crisis and are unable to effectively manage fast resolution
They are currently experiencing slow response and resolution to reactive issues
They are experiencing communication obstacles when it comes to the management of their IT
They are experiencing geographical restrictions with their current IT management service provider

Why choose us?

We place substantial focus on proactivity to keep your business up and running with effortless efficiency.

We understand how valuable your time is. At Cloudswitched, we can provide you with Industry leading service level agreement times to keep your business moving forward without delay.

Our processes for crisis control are streamlined and polished, providing the ultimate safety net for any IT disaster.

We provide flexible terms and allow for malleable arrangements as we identify with the ever-changing nature of business and the consequential shifting of business needs.

Whilst under our wing, an account manager is allocated to you to provide you with an ongoing and direct point of contact, and a superior level of support.

Our it support services

Our support plan

Monitoring

Monitoring ensures that the ongoing performance of your devices are in line with your company's specific requirements. We use it to establish baselines, to progress towards targets, deliver alerts when business impacting devices or services stop working and to deliver transparent accountability with our customers on the health of their network.

We can monitor any number of business critical processes and services. The number of configured devices and monitored components depends on the support package you choose.

Managed Anti-Virus

A software and service inclusive security solution. The software portion runs on your end-points to protect them in real time from malware, viruses, Trojan attacks, spyware, worms, key-loggers, rootkits and other types of malicious software.

The service portion guarantees an optimised configuration, current software versions and up-to-date definitions. Through our console, we are able to identify and respond to threats in real time, in many cases, before you become aware of them and before they can spread and create widespread damage.

Patch Management

Patch management monitors and maintains the status of Microsoft operating system and Microsoft Office application patches across your environment in accordance with your defined software change and update policy. We also keep a central record of your device patch history, reducing interruptions to your staff by shortening the time it takes our support personnel to identify and solve problems.

Updates are a critical and important part of your IT strategy. Operating system updates significantly reduce security issues, application operation issues and ultimately keep you and your staff working at peak efficiency.

Scheduled Maintenance

Scheduled maintenance refers to scheduled defragmentation, disk clean-ups, critical-system-services log review, cache clean-ups, monitoring maintenance (fixing issues prompted by monitoring).

Regular maintenance is essential to ensure a stable, optimised environment, not only reducing interruption but maintaining performance and extending the life of the equipment, thus maximising the value of your investment.

Remote Support

General Helpdesk - Our engineers are on hand from 8:30am to 6pm (UK time - exclusive of Bank Holidays) to assist you with your IT related questions and issues. You can contact us via email, phone or web portal.

Your dedicated support team includes both Level 1 and Level 2 engineers. We train and evaluate our engineers on their customer service ability. L1's possess the highest standards of industry certification available for desktop operating systems. L2's are further qualified, being fully certified for server, network device, and SaaS, PaaS, and IaaS circuit-vendor, liason.

We track and log all issues and service requests in our process automation software and keep a record history to ensure a consistent result.

Onsite Support

Whether you require infrequent on-demand onsite visits or regular scheduled onsite visits, we can tailor a support package to suit your needs. Through our onsite management service we can ensure peace of mind, increased staff productivity and enhanced IT performance.

Dedicated Account Manager

We pride ourselves on delivering a personalised service, so you don't need to worry about chasing numbers and people! A dedicated account manager is allocated to you to provide you with an ongoing and direct point of contact, as well as a superior level of support.

From

£12

Per user, per month
Essentials Package

  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance

From

£25

Per user, per month
Assurance Package

  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
  • Remote Support
  • Dedicated Account Manager

From

£45

Per user, per month
Ultimate Package

  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
  • Remote Support
  • Dedicated Account Manager
  • Onsite Support

Some of our awesome skills

Our fully certified engineers completed over 100 successful projects last year, making Cloudswitched an industry leader in innovative IT business solutions.

Our Results

First response guarantee met

99

Resolution start guarantee met

99

Result guarantee met

96

Average survey results

97
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Free On Boarding worth up to £2,000

Limited time offer - valid until 30/04/2019

Get in touch to find out more about our seamless IT management service

We believe that communication is key to successful and seamless operations. We offer effortless, jargon-free communications. We speak your language.

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