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7 Jul, 2025
VoIP & Phone Systems for Healthcare & Medical
Reliable phone systems improving patient access and supporting clinical care.
Healthcare Expertise
We understand the specific telephony requirements and communication workflows of healthcare businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the healthcare sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for healthcare firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Healthcare providers struggle with high call volumes, particularly GP surgeries where patients face long waits and frequent engaged tones. Modern VoIP systems can dramatically improve patient access while reducing the burden on reception staff.
Cloudswitched provides healthcare-grade VoIP for UK healthcare providers. Our systems reduce patient wait times, capture more calls, and support clinical communications with the reliability and security that healthcare demands.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Healthcare
Patient Access Improvement
Advanced call queuing, callback options, and overflow routing dramatically reducing engaged tones and abandoned calls for patients.
Clinical Communications
Secure internal calling between consulting rooms, dispensaries, and clinical areas supporting efficient patient care.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your healthcare business communicates efficiently across every channel.
Healthcare businesses turn to us when
Their current IT provider doesn't understand NHS compliance requirements or clinical software systems
Clinical system downtime is directly impacting patient care, appointment schedules, and practitioner confidence
They're concerned about the security of patient records and the reputational damage a data breach would cause
Their EMIS, SystmOne, or other clinical system runs slowly, crashes frequently, or has integration issues
They need to complete the Data Security and Protection Toolkit but lack the in-house technical knowledge
They're opening new sites or expanding services and need IT infrastructure that connects locations securely
They don't have dedicated IT staff and practice managers are spending too much time on technology problems
Their current setup wouldn't pass a CQC technology inspection or withstand a targeted cyber attack
They need HSCN connectivity or secure remote access for clinicians working across multiple sites
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for healthcare VoIP?
Experience supporting GP surgeries, clinics, and community health services across the UK
Dramatic improvements in patient call access rates
NHS DSPT compliant call recording and encryption
Integration with clinical system appointment booking and patient messaging
UK-based support with priority handling during clinical hours
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Industry
Hosted PBX for Healthcare
hosted PBX for Healthcare
Hosted PBX systems configured specifically for healthcare organisations. Scalable, fully managed, and loaded with features like call recording, voicemail-to-email, and hunt groups.
Frequently Asked Questions
Got questions about VoIP and phone systems for healthcare businesses? We've answered the most common ones below.
What IT compliance do healthcare organisations need in the UK?
UK healthcare providers must complete the NHS Data Security and Protection Toolkit annually, comply with CQC technology standards, follow Caldicott principles for patient data, and meet GDPR requirements for special category health data. Cloudswitched helps you satisfy all of these and maintain ongoing compliance.
Can you support NHS clinical systems like EMIS and SystmOne?
Yes, we provide full technical support for major NHS clinical systems including EMIS Web, SystmOne, Vision, and Docman. We handle local infrastructure, connectivity, workstation configuration, and liaise with system suppliers on your behalf for escalated issues.
How do you protect patient data?
We implement NHS-grade security controls including encrypted storage, role-based access, network segmentation, endpoint protection, and comprehensive audit logging. All measures align with the Data Security and Protection Toolkit and Caldicott principles for patient confidentiality.
Do you support healthcare organisations with multiple sites?
Absolutely. We specialise in connecting multiple surgeries, clinics, and care facilities with secure wide-area networking. We ensure consistent access to shared clinical systems, patient records, and referral platforms across all your London locations.
Free VoIP consultation for your healthcare business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your healthcare business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly