IT Support Audit Checklist
Assess your current IT support setup with this comprehensive audit covering response times, coverage, escalation, and service quality.
Free Resources
IT Resources
Free checklists, guides, and templates to help you manage, plan, and optimise your business IT with confidence.
IT Support
Essential checklists and templates for managing your IT support setup — audits, SLAs, asset tracking, and incident management.
Checklist
TemplateHelpdesk SLA Template
Customisable service level agreement template for IT support contracts with response time tiers, escalation paths, and KPIs.
SpreadsheetIT Asset Inventory Tracker
Track all hardware, software, and licences across your organisation with automated renewal alerts and lifecycle management.
GuideIT Support Vendor Comparison Guide
How to evaluate and compare managed IT support providers — pricing models, service scope, and questions to ask before signing.
TemplateIT Incident Response Template
Structured template for documenting, escalating, and resolving IT incidents with severity classification and post-mortem analysis.
IT Office Moves
Plan and execute a seamless IT relocation — pre-move assessments, move-day procedures, and post-move verification guides.
ChecklistOffice Move IT Checklist
Step-by-step IT checklist covering 12 weeks pre-move planning, move-day tasks, and post-move verification for a seamless relocation.
GuideServer Room Relocation Guide
Planning and executing a server room move with zero data loss and minimal downtime — risk assessment, logistics, and rollback plans.
TemplateNetwork Infrastructure Assessment
Document your current network setup before an office move to plan the new configuration — switches, cabling, WiFi, and ISP requirements.
TemplateMove-Day Communication Templates
Pre-written email and notice templates to keep staff informed throughout the IT transition — from announcement to go-live confirmation.
ChecklistPost-Move IT Verification Checklist
Systematic verification of every system, connection, and device after your office relocation — 85 interactive checkboxes across 6 areas.
Network Admin
Technical resources for managing and securing your business network — audits, documentation, firewall policies, and VLAN planning.
ChecklistNetwork Security Audit Checklist
Comprehensive audit of firewalls, access controls, encryption standards, and vulnerability management across your entire network.
TemplateNetwork Documentation Template
Document your entire network topology, IP addressing schemes, VLANs, device configurations, and admin credentials securely.
GuideFirewall Configuration Best Practices
Essential firewall rules, port management, zone-based policies, and security configurations for business networks.
GuideNetwork Performance Monitoring Guide
Setting up and interpreting network monitoring tools — SNMP, NetFlow, alerting thresholds, and baseline performance metrics.
SpreadsheetVLAN Planning Worksheet
Plan and document your VLAN architecture with subnet allocation, inter-VLAN routing, access control lists, and port assignments.
Virtual CIO
Strategic IT planning resources — technology roadmaps, budget templates, risk assessments, and digital transformation frameworks.
TemplateIT Strategy Template
Build a 3-year IT strategy aligned with your business goals — infrastructure, security, cloud adoption, and budget planning.
TemplateTechnology Roadmap Template
Visual roadmap template for planning technology investments, upgrades, and milestones across quarterly and annual timescales.
SpreadsheetIT Budget Planning Spreadsheet
Comprehensive IT budget planner covering hardware, software, licensing, managed services, and capital vs operational expenditure.
ChecklistDigital Transformation Readiness Assessment
Evaluate your organisation's readiness for digital transformation across people, processes, technology, and culture.
TemplateIT Risk Assessment Template
Identify, assess, and prioritise IT risks with impact scoring, mitigation strategies, and risk register documentation.
Cloud Email
Microsoft 365 migration guides, email security resources, and licence comparison tools for cloud email management.
ChecklistOffice 365 Migration Checklist
End-to-end migration checklist from legacy email to Microsoft 365 — pre-migration audit, data transfer, DNS changes, and user training.
GuideEmail Security Best Practices
Protect your organisation from phishing, spoofing, and email-based threats — SPF, DKIM, DMARC, and user awareness training.
GuideMicrosoft 365 Licence Comparison
Side-by-side comparison of Business Basic, Standard, and Premium licences — features, storage, security, and per-user pricing.
ChecklistEmail Archiving & Compliance Checklist
Ensure your email retention and archiving meets UK GDPR and industry regulations — policies, legal holds, and audit trails.
GuideMicrosoft 365 Admin Setup Guide
Step-by-step guide to configuring Microsoft 365 admin centre — security policies, conditional access, and user management.
Azure Cloud
Azure migration planning resources — readiness assessments, cost comparisons, security hardening, and disaster recovery templates.
ChecklistAzure Migration Assessment Checklist
Assess your infrastructure readiness for Azure migration — workload compatibility, dependency mapping, and migration wave planning.
GuideCloud vs On-Premise Cost Comparison
Compare the true total cost of ownership between on-premise servers and Azure cloud over 1, 3, and 5 year horizons.
GuideAzure Resource Naming Convention Guide
Standardise your Azure resource naming for better organisation, governance, and cost tracking across subscriptions and resource groups.
TemplateCloud Disaster Recovery Planning Template
Plan your Azure-based disaster recovery strategy with RTO and RPO targets, failover procedures, and testing schedules.
ChecklistAzure Security Best Practices
Harden your Azure environment with identity management, network security groups, data encryption, and monitoring controls.
GuideMicrosoft Copilot: Free vs Business
A clear comparison of Microsoft Copilot Free and Microsoft 365 Copilot for Business — features, UK pricing, security, and app integration.
Cloud Networking
Cisco Meraki deployment guides, WiFi planning tools, and SD-WAN readiness resources for cloud-managed networking.
ChecklistMeraki Deployment Checklist
Step-by-step deployment guide for Cisco Meraki access points, switches, and security appliances — from unboxing to dashboard configuration.
GuideWiFi Site Survey Guide
How to plan and conduct a wireless site survey for optimal coverage — tools, methodology, heat mapping, and access point placement.
SpreadsheetNetwork Capacity Planning Worksheet
Calculate bandwidth requirements based on user count, device types, application demands, and growth projections.
GuideMulti-Site Networking Guide
Connecting and managing networks across multiple office locations with cloud-managed SD-WAN, VPN tunnels, and centralised policies.
ChecklistSD-WAN Readiness Assessment
Evaluate whether your business is ready to transition from traditional WAN to SD-WAN — current infrastructure, ISP diversity, and application needs.
Cloud Backup
Backup strategy guides, disaster recovery testing checklists, and business continuity planning templates for data protection.
GuideBackup Strategy Planning Guide
Design a 3-2-1 backup strategy covering on-site, off-site, and cloud backup — frequency, retention, encryption, and recovery testing.
ChecklistDisaster Recovery Testing Checklist
Test your disaster recovery plan with tabletop exercises, partial failovers, and full simulation drills — scheduling and documentation.
TemplateData Classification Template
Classify your business data by sensitivity and criticality to prioritise backup frequency, security controls, and retention periods.
TemplateBusiness Continuity Plan Template
Create a business continuity plan covering IT systems, communication chains, recovery procedures, and staff responsibilities.
GuideBackup Retention Policy Guide
Define how long to keep backups based on legal requirements, industry regulations, and business operational needs.
Web Development
Website planning templates, performance audit checklists, and CMS selection guides for your web development projects.
TemplateWebsite Requirements Document Template
Capture your website's functional and non-functional requirements before development — user stories, features, integrations, and constraints.
TemplateWeb Project Brief Template
Define scope, objectives, target audience, brand guidelines, and success metrics for your web development project.
ChecklistWebsite Performance Audit Checklist
Audit page speed, Core Web Vitals, image optimisation, caching, CDN configuration, and render-blocking resources.
ChecklistAccessibility Compliance Checklist
Verify WCAG 2.1 AA compliance across navigation, content, forms, colour contrast, media, and assistive technology support.
GuideCMS Selection Comparison Guide
Compare WordPress, Shopify, custom builds, and headless CMS options — features, costs, scalability, and best-fit scenarios.
Security
Cybersecurity checklists, GDPR compliance guides, phishing awareness materials, and incident response planning templates.
ChecklistCybersecurity Assessment Checklist
Evaluate your organisation's security posture across networks, endpoints, identity management, data protection, and staff awareness.
ChecklistGDPR Compliance Checklist
Ensure your data handling meets UK GDPR requirements — lawful basis, consent, data subject rights, breach notification, and record keeping.
GuidePhishing Awareness Training Guide
Train your team to identify and report phishing attempts — real-world examples, red flags, simulation exercises, and reporting procedures.
TemplatePassword Policy Template
Implement a robust password policy covering complexity requirements, rotation schedules, MFA enforcement, and privileged account management.
TemplateSecurity Incident Response Plan
Structured incident response plan covering detection, containment, eradication, recovery, and post-incident review with role assignments.
SEO
Search engine optimisation resources covering technical audits, keyword research, on-page optimisation, link building, and performance reporting.
ChecklistSEO Audit Checklist
Comprehensive checklist covering technical SEO, on-page optimisation, off-page factors, local SEO, and analytics setup with scoring and priority actions.
GuideKeyword Research Guide
Step-by-step guide to finding, evaluating, and prioritising target keywords including search intent analysis, competitor research, and local keyword strategy.
TemplateOn-Page SEO Optimisation Template
Page-by-page template for optimising title tags, meta descriptions, headers, content, images, and technical elements with a batch tracking spreadsheet.
GuideLink Building Strategy Guide
Ethical link building tactics for UK businesses covering guest posting, digital PR, local links, outreach templates, and a prospecting tracking system.
TemplateSEO Reporting Dashboard Template
Monthly SEO performance report template covering organic traffic, keyword rankings, technical health, content performance, and link building with action planning.
Google Ads
Google Ads resources covering account audits, campaign setup, budget planning, performance reporting, and conversion rate optimisation.
ChecklistGoogle Ads Account Audit Checklist
Comprehensive checklist covering account structure, keyword strategy, ad copy, bidding, conversion tracking, landing pages, and Quality Score with scoring and priority actions.
GuideGoogle Ads Campaign Setup Guide
Step-by-step guide to setting up Google Ads campaigns from scratch, covering account structure, keyword research, ad copy, conversion tracking, and first 30-day optimisation.
TemplatePPC Budget Planning Template
Structured template for planning, allocating, and tracking your Google Ads budget across campaigns and seasons with variance analysis and reallocation frameworks.
TemplateGoogle Ads Reporting Template
Monthly Google Ads performance report template covering executive summary, keyword analysis, device breakdown, and actionable recommendations with stakeholder-ready formatting.
GuideConversion Rate Optimisation Guide
Practical guide to improving Google Ads landing page conversion rates through A/B testing, CTA optimisation, form design, page speed improvements, and data-driven measurement.
Cyber Essentials Plus
Cyber Essentials Plus certification resources covering preparation guides, requirements checklists, policy templates, certification comparisons, and vulnerability assessments.
GuideCyber Essentials Plus Preparation Guide
Comprehensive guide covering all five Cyber Essentials technical controls, step-by-step preparation checklists, common pitfalls, an 8–12 week preparation timeline, and what to expect on examination day.
ChecklistCyber Essentials Plus Requirements Checklist
Complete checkbox checklist of all Cyber Essentials Plus requirements organised by the five control areas, with evidence needed and pass/fail criteria for each item.
TemplateCyber Essentials Policy Template Pack
Six ready-to-use policy templates aligned with Cyber Essentials Plus requirements: Acceptable Use, Password, Patch Management, Access Control, BYOD, and Incident Response.
GuideCyber Essentials vs ISO 27001 Comparison Guide
Detailed comparison of the UK’s two most important security certifications covering scope, cost, timeline, complexity, industry requirements, and a decision framework.
GuideVulnerability Assessment Guide for SMEs
Practical guide to understanding vulnerability scanning, interpreting CVSS scores, prioritising remediation, and meeting Cyber Essentials Plus scanning requirements.
Internet
Planning resources for business internet — connectivity audits, ISP comparisons, leased line decisions, failover planning, and speed optimisation.
ChecklistBusiness Internet Connectivity Audit Checklist
Audit your current internet setup across all sites — connection types, speeds, SLAs, failover, and contract terms with a structured scoring system.
GuideISP Comparison & Selection Guide
A structured guide for comparing business ISPs — evaluation criteria, contract negotiation tips, and a weighted scoring framework for shortlisting providers.
TemplateLeased Line vs Broadband Decision Template
A decision-making template comparing leased lines against business broadband — costs, performance, SLAs, and use-case suitability analysis.
ChecklistInternet Failover & Redundancy Planning Checklist
Plan your internet resilience strategy — failover configurations, redundancy options, automatic switchover testing, and business continuity for connectivity.
GuideBusiness Internet Speed & Performance Guide
Understand and optimise your business internet performance — speed testing methodology, bandwidth management, QoS configuration, and troubleshooting.
VoIP
Planning resources for business VoIP — system readiness audits, migration guides, vendor comparisons, call quality troubleshooting, and phone security.
ChecklistVoIP System Readiness Audit Checklist
Assess whether your network and infrastructure are ready for VoIP — bandwidth, QoS, switching, PoE, and security with a structured scoring system.
GuideVoIP Migration Planning Guide
A step-by-step guide for migrating from traditional phones to VoIP — project planning, number porting, user training, and cutover procedures.
TemplateVoIP Vendor Comparison Template
Compare VoIP providers side by side — features, pricing, call quality, support, integrations, and contract terms in a structured evaluation framework.
ChecklistVoIP Call Quality Troubleshooting Checklist
Diagnose and fix VoIP call quality issues — jitter, latency, packet loss, echo, and one-way audio with systematic troubleshooting procedures.
GuideBusiness Phone System Security Guide
Secure your VoIP phone system against toll fraud, eavesdropping, and SIP attacks — configuration hardening, encryption, and monitoring best practices.
AI
AI readiness assessments, implementation guides, data quality audits, vendor selection templates, and ethics governance resources for UK businesses adopting artificial intelligence.
ChecklistAI Readiness Assessment Checklist
Assess your organisation's readiness for AI adoption across data infrastructure, technical skills, governance, security, and change management.
GuideAI Implementation Planning Guide
Step-by-step guide to planning and executing an AI implementation project from strategy definition through to production deployment.
ChecklistAI Data Quality Audit Checklist
Audit your data quality across completeness, accuracy, freshness, governance, integration, and bias to ensure your data is AI-ready.
TemplateAI Vendor & Platform Selection Template
Structured template for evaluating and comparing AI vendors and platforms with requirements definition, scoring criteria, and decision framework.
GuideAI Ethics & Governance Guide
Practical guide to AI ethics and governance for UK businesses covering regulation, transparency, data privacy, and accountability frameworks.
Database & Reporting
Database performance audits, migration planning guides, backup and recovery templates, security assessments, and scaling optimisation resources for UK businesses.
ChecklistDatabase Performance Audit Checklist
Audit your database performance across query optimisation, indexing, storage I/O, connection pooling, caching, and monitoring.
GuideDatabase Migration Planning Guide
Step-by-step guide to planning and executing a database migration from assessment and strategy through to post-migration optimisation.
TemplateDatabase Backup & Recovery Template
Structured template for documenting your backup strategy, recovery procedures, disaster recovery planning, and compliance testing.
ChecklistDatabase Security Assessment Checklist
Assess your database security across access control, encryption, audit logging, network isolation, vulnerability management, and UK GDPR compliance.
GuideDatabase Scaling & Optimisation Guide
Practical guide to scaling your database infrastructure covering capacity planning, vertical scaling, horizontal scaling, read replicas, and cost optimisation.
Penetration Testing
Scope, prepare for, and get value from penetration testing — questionnaires, checklists, trackers and a buyer’s guide for UK SMEs.
TemplatePenetration Test Scoping Questionnaire
A fillable questionnaire to define business drivers, asset inventory, accreditation needs, constraints and report audience before requesting quotes.
ChecklistPenetration Test Preparation Checklist
Pre-test checklist covering authorisation, scope freeze, backups, monitoring decisions, stakeholder comms, emergency contacts and evidence handling.
TemplatePenetration Test Remediation Tracker
Track findings from ID and severity through to owner, due date and verified retest result, with a prioritisation guide for fix order.
TemplateAnnual Security Testing Calendar
A 12-month planner for your annual pen test, quarterly vulnerability scans, monthly patch reviews, CE+ renewal and insurer evidence dates.
GuidePenetration Testing Buyer’s Guide
How to buy a penetration test — provider questions, CREST vs standard explained, red flags to avoid, report quality criteria and a scorecard.
Microsoft 365 Copilot
Roll out Microsoft 365 Copilot safely — readiness checklists, oversharing remediation, pilot planning, staff prompts and governance policy.
ChecklistCopilot Tenant Readiness Checklist
Confirm licensing, data governance, SharePoint and Teams permission hygiene, and your security baseline before assigning Copilot licences.
ChecklistCopilot Oversharing Remediation Checklist
Find and fix accumulated SharePoint and OneDrive oversharing before Copilot go-live — sharing reports, anyone-links, and sensitive site lockdown.
TemplateCopilot Pilot Rollout Plan Template
A phased 30/60/90-day pilot template with champion-group criteria, success metrics, a feedback loop, a go/no-go gate and expansion table.
GuideMicrosoft 365 Copilot Prompt Cheat Sheet
A staff handout with a prompt formula and 20+ example prompts for Outlook, Word, Excel, Teams and PowerPoint.
TemplateCopilot Governance Policy Template
A fill-in acceptable use policy covering data handling, human review, prohibited uses, prompt hygiene, incident reporting and sign-off.
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