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ChecklistIT SupportPDF · 420 KB
IT Support Audit Checklist
Assess your current IT support setup with this comprehensive audit covering response times, coverage, escalation, and service quality.
About This Resource
This IT support audit checklist helps UK businesses systematically evaluate their existing IT support arrangements. Covering response times, service coverage, escalation procedures, and overall service quality, it identifies gaps and areas for improvement. Whether you manage IT in-house or use a managed service provider, this audit provides a clear benchmark of your current support performance.
What's Included
- Response time benchmarking against industry standards
- Escalation path review with severity classification
- Service coverage gap analysis across business hours and out-of-hours
- User satisfaction scoring framework
- Actionable recommendations checklist for each audit area
Who Is This For?
IT managers, office managers, and business owners at UK SMEs who want to benchmark their current IT support quality and identify areas for improvement.