- IT Support
What Happens When Your IT Support Provider Goes Bust?
20 Feb, 2026
Free Tool
IT Maturity Assessment
Evaluate your organisation’s IT capabilities across five key areas. Get a maturity score, identify gaps, and receive a prioritised roadmap for improvement.
Answer 15 Questions
Select the option that best describes your current IT environment across five categories. Be honest — this assessment is most useful when it reflects reality.
0 of 15 answered0%
IT Maturity Levels
| Level | Score Range | Characteristics | Typical Actions |
|---|---|---|---|
| 1 — Initial | 0–15 | Ad-hoc IT, no processes, reactive only | Basic security, cloud email, managed backups |
| 2 — Developing | 16–24 | Some structure, basic tools, growing awareness | Managed security, M365, documented policies |
| 3 — Established | 25–33 | Proactive IT, formal processes, measured SLAs | Advanced security, automation, strategic planning |
| 4 — Advanced | 34–39 | Optimised operations, aligned to business goals | Innovation, AI/ML adoption, predictive ops |
| 5 — Optimised | 40–45 | Continuous improvement, industry-leading practices | Digital transformation leadership, R&D |
Most UK SMEs score between Level 2 and Level 3. Reaching Level 4+ typically requires dedicated IT leadership or a Virtual CIO partnership. Learn about Virtual CIO services
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