Ransomware Recovery Services for UK Businesses

Ransomware recovery services that get your business back online fast, with tested backup restoration, 24/7 monitoring and a 99% SLA guarantee.

Rapid Incident Response

When ransomware hits, minutes matter. Our team moves immediately to contain the spread and start the recovery process.

Tested Backup Restoration

Cloud backup included in every managed plan means restoring clean data is a practised process, not a hope.

24/7 Monitoring

Continuous monitoring and EDR endpoint protection catch ransomware activity early, before it spreads across your network.

Ransomware recovery services that get you back to work

A ransomware incident is one of the worst calls an office manager or business owner can get — files encrypted, systems locked, and a countdown clock that feels like it's ticking against you. Our ransomware recovery services are built to bring order to that moment: rapid containment to stop the spread, a clear-eyed assessment of what's actually been affected, and restoration from tested cloud backup rather than a gamble on paying an attacker. Every managed IT support plan we run includes 24/7 monitoring, EDR endpoint protection and cloud backup as standard, so the foundations for a fast recovery are already in place before an incident ever happens, backed by a 99% SLA guarantee.

We work with businesses in two situations: those who already have an incident underway and need immediate help, and those who want ransomware recovery services in place before they ever need them. Both get the same underlying capability — monitored endpoints, tested backups and a documented recovery process — the difference is simply whether we're building it in advance or activating it under pressure. Either way, our goal is the same: get your business operating again with minimal data loss and a clear understanding of what happened and why.

Ransomware has become one of the most common security incidents UK SMEs face, and it rarely announces itself in advance. It usually arrives through a phishing email, a compromised remote access account, or an unpatched piece of software, and it can move through a network far faster than most in-house teams are equipped to respond to on their own. That's why ransomware recovery services increasingly sit alongside, rather than instead of, day-to-day IT support — the monitoring and backup that keep your systems running smoothly on an ordinary Tuesday are exactly what stands between a contained incident and a business-ending one on the day something goes wrong.

What ransomware recovery covers

Effective ransomware recovery isn't a single action, it's a sequence. First, containment — isolating infected devices and disabling compromised accounts to stop lateral movement across your network. Second, assessment — working out exactly what's been encrypted, what data is genuinely at risk, and whether backups are clean. Third, restoration — rebuilding affected systems and restoring data from cloud backup, tested and verified rather than assumed to work. Finally, hardening — closing the gap that let the attack in, so the same vulnerability can't be exploited twice.

Delivered UK-Wide, Remote-First

We deliver ransomware recovery services UK-wide, remotely, from our base in the City of London, with most recovery work carried out remotely the same day. On-site support is available in London when hardware genuinely needs hands-on attention.

Built Into Every Managed Plan

Cloud backup, EDR endpoint protection and 24/7 monitoring aren't optional extras bolted on afterwards — they're included as standard across our managed IT support plans, from £20 per user per month.

What's included in ransomware recovery

Every ransomware recovery engagement covers these core elements.

Ransomware incident response and containment

Incident Response

Immediate containment to isolate affected devices and stop ransomware spreading further across your network.

Response
Backup restoration for ransomware recovery

Backup Restoration

Restoring clean data from tested cloud backup, verified before systems are brought back online.

Recovery
Post-incident hardening against ransomware

Post-Incident Hardening

Closing the gap that let the attack in, with EDR endpoint protection and monitoring strengthened going forward.

Hardening

Our approach to ransomware recovery

Prevention First

The best ransomware recovery is the one you never need. 24/7 monitoring and EDR endpoint protection, included in every managed plan, are designed to catch and stop threats before encryption ever begins.

Rapid Recovery When It Counts

When prevention isn't enough, tested cloud backup and a documented recovery process mean we can restore your systems quickly, backed by a 99% SLA guarantee on our support response.

Dealing with a ransomware incident right now?

How ransomware recovery works

From first call to systems restored — our recovery process is designed to move fast without cutting corners.

1

Immediate Triage

We assess the scope of the incident straight away — which systems are affected, what's encrypted, and whether it's still spreading.

2

Containment

Infected devices are isolated and compromised accounts disabled to stop lateral movement across your network.

3

Restoration

Clean data is restored from tested cloud backup, and affected systems are rebuilt and verified before going back online.

4

Hardening & Monitoring

We close the gap that let the attack in and put stronger 24/7 monitoring and EDR protection in place going forward.

Businesses need ransomware recovery services when

Files across the network suddenly become inaccessible or carry unfamiliar file extensions
A ransom note has appeared demanding payment to unlock systems or data
Backups have never been tested and nobody is confident they would actually restore
There is no current endpoint protection or 24/7 monitoring in place to catch an attack early
Cyber insurance requires evidence of a documented incident response and recovery plan
A client or supplier now requires Cyber Essentials certification following a security scare
Systems have been affected before and the business wants proper recovery capability in place this time
Nobody is sure whether the ransomware has spread beyond the first affected device
The business needs a fast, calm recovery process rather than panic and guesswork under pressure

Why choose Cloudswitched for ransomware recovery?

We built our ransomware recovery services around what actually gets a business back online: tested backup, continuous monitoring and a documented, practised process — not a hopeful phone call after the damage is done.

Cloud backup, EDR endpoint protection and 24/7 monitoring are included as standard across our managed IT support plans, from £20 per user per month, so the groundwork for a fast recovery is already in place.

Every plan is backed by a 99% SLA guarantee, giving you a clear, measurable standard for how quickly we respond when it matters most.

We also support Cyber Essentials certification, increasingly required by clients, suppliers and cyber insurers as evidence that a business takes security seriously — ransomware recovery services and Cyber Essentials sit naturally alongside each other.

We deliver UK-wide, remotely, from our base in the City of London, with on-site support available in London when hardware genuinely needs hands-on attention.

Beyond the immediate incident, we help you understand exactly what happened, why it happened, and what's changed afterwards, so you're not left wondering whether it could happen again in exactly the same way. That honest, plain-English debrief is something many businesses tell us they never got from a previous provider.

We also think carefully about the practical side of recovery — keeping your team informed while systems are being restored, prioritising the applications your business genuinely can't function without, and making sure any communication to clients or suppliers about the incident is accurate rather than alarmist. Recovering from ransomware is stressful enough without also having to manage internal panic or reputational fallout on your own, so we treat that side of the process as seriously as the technical restoration itself.

Ransomware recovery services for UK businesses

What we deliver in a ransomware recovery

01

Rapid Incident Response

Immediate containment to isolate infected devices and disable compromised accounts, stopping ransomware spreading further.

02

Backup Restoration & Data Recovery

Restoring clean, verified data from tested cloud backup, included as standard across our managed plans.

03

Forensic Assessment

A clear-eyed review of what was affected, how the attack got in, and what data, if any, is genuinely at risk.

04

Post-Incident Hardening

Closing the vulnerability that allowed the attack, with EDR endpoint protection strengthened across every device.

05

Ongoing Monitoring

24/7 monitoring going forward, so early warning signs of another attempt are caught well before encryption begins.

Choose Your Plan

Simple, transparent per-user pricing, with ransomware protection built in. No hidden fees.

Essentials

Core protection and backup for small teams

£20/user/month
  • EDR endpoint protection
  • Cloud backup
  • 24/7 monitoring
  • 99% SLA guarantee
  • Priority incident response
  • Dedicated account manager
Get Essentials
Most Popular

Assurance

Priority response for growing businesses

£40/user/month
  • Everything in Essentials
  • Priority incident response
  • Quarterly security reviews
  • Cyber Essentials support
Get Assurance

Ultimate

Full incident response with dedicated support

£60/user/month
  • Everything in Assurance
  • Dedicated incident response lead
  • Virtual CIO input
  • Dedicated account manager
Get Ultimate

Why Cloudswitched for ransomware recovery?

We built our recovery capability around speed, honesty and tested process. Here's what sets us apart.

Rapid response, day or night

Ransomware doesn't wait for office hours, so our 24/7 monitoring and response capability doesn't either.

A 99% SLA guarantee, in writing

A clear, measurable service standard, not a vague promise, so you know exactly what to expect when it matters most.

Cloud backup included as standard

Not a paid add-on you have to remember to buy — tested, automated cloud backup comes with every managed plan.

EDR endpoint protection everywhere

Modern endpoint detection and response on every device, not just servers, to catch ransomware early wherever it starts.

Cyber Essentials support included

We help you work towards Cyber Essentials certification, increasingly required by insurers and clients alike.

Plain-English incident debriefs

We explain what happened, why, and what's changed — no jargon, no glossing over the parts that matter.

Transparent, per-user pricing

No hourly billing surprises when an incident happens — protection and recovery capability are part of your plan.

UK-wide, remote-first delivery

Delivered UK-wide remotely from our City of London base, with on-site support available in London when needed.

Support that doesn't stop at recovery

Ongoing monitoring and hardening after the incident, so the same vulnerability can't be exploited a second time.

Ransomware Recovery Coverage Across the UK

Ransomware recovery services matter wherever your business is based across the UK — attacks don't respect geography, and a business running on hybrid infrastructure spanning on-premise servers, cloud platforms and remote devices needs monitoring and tested backup covering all of it. Whether you're a single office or several sites, the same recovery principles apply: contain quickly, restore from clean backup, and harden against a repeat.

Signs you need ransomware recovery services in place

A handful of situations come up repeatedly when businesses contact us about ransomware recovery services. Sometimes it's already happening — files are encrypted, a ransom note has appeared, and the priority is immediate containment and restoration. Other times, it's a near-miss that prompts the call: a phishing email that nearly got clicked, a warning from an industry contact about a wave of attacks targeting similar businesses, or a cyber insurance renewal that now asks pointed questions about backup testing and endpoint protection nobody can confidently answer. And increasingly, it's a client or supplier requiring Cyber Essentials certification, which forces a proper look at whether recovery capability actually exists or has just been assumed to be fine. Whichever situation applies, the underlying need is the same: monitored endpoints, tested backup, and a documented process for the day it's actually needed.

Ransomware Recovery Coverage Across the UK

We deliver ransomware recovery services remotely to businesses across the UK, from our base in the City of London. Most incident response and recovery work is handled remotely the same day, with on-site visits available in London when hardware genuinely needs physical attention.

Sector mix: Our clients span professional services firms with sensitive client data, retailers dependent on point-of-sale systems, and growing SMEs who've outgrown an ad hoc approach to security. Whatever the sector, the same monitoring, backup and recovery foundations apply.

Getting started: A free consultation is the first step, whether you're dealing with an active incident or want ransomware recovery capability in place before you ever need it.

Already had an incident? If you're recovering from a previous attack with a different provider, we can review what happened, assess whether the vulnerability has genuinely been closed, and put proper monitoring, backup and endpoint protection in place going forward, without disrupting whatever's currently keeping the business running.

Coverage

UK-Wide, Remote-First

From £20 per user per month, with 24/7 monitoring, cloud backup and a 99% SLA guarantee wherever your business is based.

Compliance We Support
GDPRCyber EssentialsUK Electronic Commerce RegulationsConsumer Rights Act 2015
Service

Ransomware Recovery Services

ransomware recovery services

Rapid incident response and tested cloud backup restoration to get your business back online after a ransomware attack, backed by a 99% SLA guarantee.

Security

Cyber Essentials Support

cyber essentials certification support

Support working towards Cyber Essentials certification, increasingly required by clients, insurers and supply chains across the UK.

Frequently Asked Questions

Got questions about ransomware recovery services? We've answered the most common ones below. If you need more detail, get in touch.

How much do ransomware recovery services cost?

Ransomware recovery capability is built into our managed IT support plans, from £20 per user per month, which include 24/7 monitoring, EDR endpoint protection and cloud backup as standard. Active incident response is scoped based on severity.

How fast can you respond to a ransomware attack?

We move immediately on contact, prioritising containment first to stop the spread, followed by assessment and restoration. Every plan is backed by a 99% SLA guarantee on response times.

Will we lose data during a ransomware recovery?

Data loss depends on how recently backups were taken and how quickly the incident is contained. This is why tested, regular cloud backup, included in every managed plan, matters so much.

Should we pay the ransom?

We generally advise against it — payment doesn't guarantee data return and can mark you as a target for future attacks. Restoring from clean, tested backup is almost always the safer route.

Do I need Cyber Essentials certification as well?

It isn't required to use our ransomware recovery services, but it's a valuable step for demonstrating security good practice to clients, suppliers and cyber insurers, and we can support certification alongside recovery work.

What's the difference between ransomware recovery and general data recovery?

Ransomware recovery includes containment and hardening steps specific to a malicious attack, alongside data restoration, whereas general data recovery may simply involve restoring from backup after accidental loss.

Can you help prevent ransomware, not just recover from it?

Yes, prevention is the priority. 24/7 monitoring and EDR endpoint protection, included in every managed plan, are designed to catch and stop threats before encryption ever begins.

Do you support businesses across the whole UK?

Yes, we deliver ransomware recovery services UK-wide, remotely, from our base in the City of London, with on-site support available in London when hardware genuinely needs hands-on attention.

Technology Stack

Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.

SolarWinds
Cloudflare
BitDefender
AWS
Hono
Opus
Office 365
Microsoft
Cisco Meraki
Microsoft Azure

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