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2 Oct, 2025
From
£20
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
On-Demand IT Support in the UK
Not every business needs a monthly IT contract. Cloudswitched offers on-demand IT support for UK organisations that want expert help available when they need it — with no retainer and no minimum commitment.
When You Need It
Call us when you have a problem and we get to work immediately. No waiting for contract approval or priority queuing.
Pay Per Incident
Only pay for the support you actually use. No monthly fee when everything is running smoothly.
Expert Engineers
The same qualified UK engineers who support our managed clients are available for on-demand work.
When On-Demand Makes Sense
On-demand IT support is ideal for businesses with light IT needs, those with partial internal IT capability, or organisations that want a safety net without committing to a monthly contract. Cloudswitched provides qualified engineers on a per-incident basis, giving you access to professional IT support exactly when you need it, without any ongoing financial commitment.
What Sets Us Apart
No Commitment Required
There is no contract, no retainer, and no minimum spend. You contact us when you have a problem and we resolve it.
Transparent Billing
You are quoted before work begins and only charged for actual time spent. No surprise invoices or inflated hours.
Upgrade Path
If your needs grow, transitioning to a managed plan is seamless. Any on-demand work informs our understanding of your environment.
On-Demand Support Covers
Break-fix troubleshooting for hardware and software issues
Emergency response for critical system failures
Network diagnostics and connectivity issues
Virus removal and security incident response
Server and cloud platform troubleshooting
One-off projects and IT consultancy
On-Demand IT Support Rates
From
£40
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£60
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
Simply call our helpdesk or send an email describing your issue. We triage the request, provide an estimate of time and cost, and begin work once you approve. For emergencies, we start immediately and confirm costs afterwards.
Remote support is charged at a competitive hourly rate with a minimum of 30 minutes. Onsite visits are charged at a day rate. We always provide an estimate before starting non-emergency work so there are no surprises.
Managed clients do receive priority during peak periods, but we aim to respond to on-demand requests within two hours during business days. For genuine emergencies, response is significantly faster.
Absolutely. Many of our managed clients started with on-demand support. Transitioning is straightforward, and any work we have already done gives us a head start on understanding your environment.
Yes. Out-of-hours and weekend support is available at a premium rate for urgent issues that cannot wait until the next business day.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Let's Talk About Your IT
Describe your issue or project and we will provide a prompt quote for on-demand support.
Submit your details and one of our friendly team members will be in touch shortly