- AI
AI Strategy for UK SMEs
20 Mar, 2026
From
£20
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
Per User IT Support Pricing
IT support pricing should be simple. Cloudswitched charges per user per month — one number that covers everything. No complexity, no hidden fees, and costs that scale linearly with your team.
From £20/User
Clear per-user pricing starting from fifteen pounds per month, scaling transparently with your headcount.
Easy Budgeting
Multiply the per-user rate by your team size and you know your exact monthly IT cost. Simple.
Transparent Billing
One clean invoice each month showing your user count and per-user rate. No line-item surprises.
Why Per User Pricing Works
Traditional IT support pricing models — per device, per incident, or bundled hours — create complexity and unpredictability. Per user pricing simplifies everything. Each person in your organisation is covered by a single monthly fee that includes their devices, helpdesk access, monitoring, and security. When you hire, your IT cost goes up by exactly one user. When someone leaves, it goes down. It is the most transparent, scalable pricing model for IT support.
What Sets Us Apart
One Price Per Person
Whether a user has a laptop, a desktop, and a mobile phone, or just a single device — the per-user price is the same.
All-Inclusive
Helpdesk, monitoring, patching, security, and account management all wrapped into the per-user rate. No add-ons or extras for standard activities.
Scale Discounts
As your team grows beyond certain thresholds, the per-user rate decreases, rewarding growth with better value.
Included in Every Per User Price
Multi-device coverage — laptop, desktop, and mobile
Helpdesk access via phone, email, and portal
24/7 monitoring of all user devices
Anti-virus and endpoint protection
Patch management and security updates
User onboarding and offboarding
Per User IT Support Packages
From
£40
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£60
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
Each per-user fee covers all of that person's IT support needs — their devices, helpdesk access, monitoring, security software, patching, and account management. Whether they have one device or three, the price is the same.
New users are added at the same per-user rate and billed pro-rata for their first partial month. From the next month, they appear on your invoice at the standard rate. Removing users works the same way in reverse.
Yes. We offer tiered pricing that reduces the per-user rate as your team grows past certain thresholds. Contact us with your headcount for a specific quote that reflects any volume discounts applicable to your size.
For most businesses, yes. Per user pricing is simpler because you do not need to track device counts. A user with a laptop and a phone costs the same as a user with just a laptop, eliminating the complexity of device-based billing.
Shared devices and meeting room equipment are covered as part of your overall agreement at no additional per-user charge. We work out a fair approach during onboarding that covers your shared infrastructure without inflating your user count.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Let's Talk About Your IT
Tell us your team size and we will provide a clear per-user quote within the hour.
Submit your details and one of our friendly team members will be in touch shortly