- Cyber Security
How to Choose Antivirus Software for Your Business
14 Jul, 2025
Free Tool
Response Time Estimator
See the expected response and resolution times for different IT issue severities under Cloudswitched SLA tiers — and find the right package for your business.
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Full SLA Matrix — All Packages × All Severity Levels
| Severity | Essentials (from £15) | Assurance (from £30) | Ultimate (from £50) |
|---|---|---|---|
| Critical System down | 4hr response 8hr resolution | 1hr response 4hr resolution | 15min response 2hr resolution |
| High Major impact | 8hr response 24hr resolution | 2hr response 8hr resolution | 30min response 4hr resolution |
| Medium Partial impact | 24hr response 48hr resolution | 4hr response 24hr resolution | 1hr response 8hr resolution |
| Low Minor issue | 48hr response 72hr resolution | 8hr response 48hr resolution | 2hr response 24hr resolution |
Response times are maximum SLA targets — actual response is often faster. Resolution times are business-hours targets and depend on issue complexity. All prices per user, per month, excluding VAT. Contact Cloudswitched for a tailored SLA.
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