Only 20% of UK Adults Want Chatbots - Citizens Advice Calls for a ‘Right to Talk to a Human’
Citizens Advice is urging UK banks, energy firms and other essential service providers to guarantee a "right to talk to a human," after research found only 20% of UK adults prefer chatbots and more than half of those trapped in one felt stress, delay or simply gave up. For any UK business deploying AI-powered customer service, it's a warning that deflection metrics can reward exactly the failures customers are complaining about.
