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IT Support in Cardiff
From Cardiff Castle to Cardiff Bay, we keep Cardiff's financial services, media and public sector businesses online, secure and backed by a 99% SLA - delivered remotely with on-site visits when hardware needs hands.
Proactive, Not Reactive
Round-the-clock monitoring and patch management catch problems before they become downtime, so your team keeps working instead of raising a ticket and waiting.
Fast Response, Real People
Most issues are resolved remotely the same day under our 99% SLA, with on-site visits arranged whenever hardware genuinely needs hands.
Simple, Per-User Pricing
Three clear plans from £20 per user a month mean you always know what your IT support costs, with no surprise call-out invoices.
Managed IT support for businesses in Cardiff
Your team can't afford flaky Wi-Fi, a frozen laptop or a ransomware scare in the middle of a trading day. We provide fully managed IT support for Cardiff businesses across financial services, media and broadcasting, public sector, cybersecurity, legal services, creative industries and education, combining 24/7 monitoring, endpoint detection and response (EDR) and cloud backup with a helpdesk that actually answers the phone. Support is delivered remotely with on-site visits where needed, backed by a 99% SLA, so whether you're a five-person studio or a two-hundred-seat office you get the same proactive cover. Not sure what level of cover you need? Try our IT support cost calculator to see a plan and price in minutes.
IT Support in Cardiff
Cardiff is the capital of Wales and its primary commercial, cultural and media centre, generating around 20% of Welsh GDP. Cardiff Bay has been transformed from a former dockland into a thriving business district housing the Welsh Government, BBC Wales and S4C alongside numerous professional services firms, while the city's growing fintech and cybersecurity sectors, supported by Cardiff University's research strengths, position it as one of the UK's fastest-growing digital economies. - and every one of those businesses depends on IT that simply works.
Why Cardiff Businesses Choose Managed IT Support
Businesses at Cardiff Castle, around Cardiff Bay, and across Cardiff's wider financial services, media and public sector sector all share the same problem: downtime is expensive, and every sector carries different risk. One business needs different protection to another, but both need 24/7 monitoring, EDR and backup that just works, plus a helpdesk that picks up. We tailor Essentials, Assurance and Ultimate cover to the way each Cardiff business actually operates, rather than a one-size-fits-all contract.
Local Delivery, Cardiff and Beyond
Cardiff is 2 hours by train from London Paddington on Great Western Railway, and we treat that as our baseline, not our limit - most support is resolved remotely the same day, wherever your team is working from. When a visit is genuinely needed, we book engineers in around Cardiff Castle, Principality Stadium and Cardiff Bay and the wider city centre, so hardware faults, office moves and network installs get hands-on attention without your team losing a day waiting in for us.
Our approach to IT support in Cardiff
24/7 Monitoring & Endpoint Protection
Every device we manage is covered by round-the-clock monitoring and EDR, so unusual activity on a device at Cardiff Castle or Cardiff Bay is caught and contained before it spreads.
Remote-First, On-Site When You Need Us
Most issues are fixed remotely the same day. When a Cardiff office needs an engineer on-site - a move, a new starter's kit, a stubborn hardware fault - we book a visit around your schedule, not ours.
How it works
From first phone call to a fully onboarded support desk - our process keeps things simple.
1
Free Consultation
We learn about your business, your current setup and where things are going wrong. No obligation, no jargon.
2
Onboarding & Audit
We map your devices, network and software, agree your plan - Essentials, Assurance or Ultimate - and set up monitoring.
3
Rollout
EDR, backup and monitoring agents are deployed across your estate, with a named contact for every step.
4
Ongoing Support
Your helpdesk goes live, backed by our 99% SLA and 24/7 monitoring. We're there when you need us.
IT support businesses in Cardiff turn to us when
Their current provider takes days to respond to a support ticket, costing billable hours
Growing headcount means devices and logins are being set up ad hoc with no consistent process
Budget constraints mean they need predictable, per-user IT costs rather than open-ended invoices
Downtime during trading hours or a live broadcast simply isn't an option
Multiple offices or hybrid teams across Cardiff and the surrounding area need consistent support wherever they're working
They need to demonstrate Cyber Essentials-level security to land a client contract
They're concerned about ransomware and don't have confidence in their current backups
Their current IT support has no dedicated account manager, just a rotating queue
Compliance in financial services or healthcare demands an auditable, secure IT setup
Why choose Cloudswitched for your IT support in Cardiff?
We support Cardiff businesses across financial services, media and public sector, and we know a business at Cardiff Castle has different needs to one operating near Cardiff Bay.
Every plan includes cloud backup and our 99% SLA, so your team gets a consistent standard of cover whether you're a five-person studio or a two-hundred-seat office.
24/7 monitoring and EDR come as standard on Assurance and Ultimate, catching problems on a laptop or server before they become an outage or a breach.
Support is delivered remotely with on-site visits where genuinely needed, keeping costs predictable while still getting hands-on help when hardware demands it.
You get simple, transparent per-user pricing from £20 a month, with no hourly billing surprises and a dedicated account manager once you're on Assurance or Ultimate.
Choose Your Plan
Simple, transparent per-user pricing. No hidden fees, no long contracts.
Essentials
A solid foundation for small teams
£20/ user / month
- Remote helpdesk support
- Business hours coverage
- Cloud backup
- 99% SLA
- Software patching
- 24/7 monitoring
- Endpoint Detection & Response
- Dedicated account manager
Most Popular
Assurance
Proactive cover for growing teams
£40/ user / month
- Everything in Essentials
- 24/7 monitoring
- Endpoint Detection & Response
- Priority response
- On-site visits when needed
- Dedicated account manager
- Virtual CIO consultancy
Ultimate
Full cover plus strategic IT input
£60/ user / month
- Everything in Assurance
- Virtual CIO consultancy
- Quarterly IT roadmap reviews
- Enhanced cloud backup
- Priority on-site response
- Dedicated account manager
Why Cloudswitched for IT support?
We don't just fix problems - we stop them happening. Here's what sets our IT support apart.
A helpdesk that answers
Real people who know your setup pick up the phone - not a ticket queue that goes quiet for days. It's the difference between a five-minute fix and a lost afternoon.
24/7 monitoring & EDR as standard
Assurance and Ultimate customers get round-the-clock monitoring and endpoint detection and response, catching threats before they spread rather than after.
Cloud backup included
Every plan, including Essentials, includes cloud backup - your files, email and systems are protected against loss, hardware failure and ransomware from day one.
Transparent, per-user pricing
£20, £40 or £60 per user, per month. No hourly billing, no call-out surcharges, no scope-creep invoices - you know exactly what you're paying before we start.
A dedicated account manager
On Assurance and Ultimate you get a named contact who actually knows your business, not a rotating cast of first-line agents starting from scratch each time.
Remote-first, on-site when it matters
Most issues are resolved remotely the same day. When hardware genuinely needs hands, we book an engineer on-site rather than charging premium call-out fees.
A 99% SLA that means something
Our service level commitment is stated plainly, not buried in small print, so you know what to expect before you sign up.
No long lock-in contracts
We earn your business every renewal with service, not a contract that traps you. If we're not delivering, you're not stuck.
Technology Infrastructure for IT Support in Cardiff
Cardiff businesses depend on properly configured technology systems that keep day-to-day operations and client-facing services running reliably and securely. The city's infrastructure supports the cloud-first strategies that financial services, media and public sector firms increasingly adopt around Cardiff Castle and Cardiff Bay. Managed IT support helps businesses across Cardiff maintain operational reliability and protect client and company data.
About Cardiff
As the capital of Wales, Cardiff generates around a fifth of Welsh GDP from a business base that spans the Welsh Government, BBC Wales and S4C in the redeveloped Cardiff Bay, a long-established legal and financial services sector, and a fintech and cybersecurity cluster growing out of Cardiff University's research strengths.
Getting here: We cover Cardiff and the surrounding area for installs, moves and on-site fixes, reaching Cardiff Castle, Principality Stadium and Cardiff Bay with equal ease. Cardiff is 2 hours by train from London Paddington on Great Western Railway by train, and most issues are resolved remotely the same day, with site visits booked when hardware genuinely needs hands.
City
Cardiff
You will know Cardiff by Cardiff Castle, Principality Stadium and Cardiff Bay, marking the heart of the city centre. It is the everyday geography our engineers navigate, and where Cardiff's IT needs to work.
Industry
IT Support
managed IT support
Fully managed IT support combining 24/7 monitoring, endpoint detection and response and cloud backup with a helpdesk that answers. Simple per-user pricing from £20 a month, backed by a 99% SLA.
Location
IT Support in Cardiff
IT support Cardiff
Expert managed IT support combining Cardiff coverage with 24/7 monitoring, EDR and cloud backup. We support financial services, media and public sector businesses across Cardiff Castle and Cardiff Bay.
Frequently Asked Questions
Got questions? We've answered the most common ones below. If you need more detail, get in touch.
What's included in the £20 Essentials plan?
Essentials includes remote helpdesk support during business hours, software patching, cloud backup and our 99% SLA - a solid foundation for businesses that don't yet need 24/7 monitoring or EDR.
What's the difference between Essentials, Assurance and Ultimate?
Essentials (£20/user/month) covers remote helpdesk support, patching, cloud backup and our 99% SLA. Assurance (£40) adds 24/7 monitoring, EDR, priority response and a dedicated account manager. Ultimate (£60) adds virtual CIO consultancy and quarterly IT roadmap reviews on top of everything in Assurance.
What is EDR and why does my business need it?
Endpoint Detection and Response continuously monitors laptops, desktops and servers for suspicious activity, detecting and containing threats like ransomware in real time rather than after the damage is done. It's included on our Assurance and Ultimate plans.
How quickly will you respond to an issue?
We work to a 99% SLA, and the large majority of issues are resolved remotely the same day. Response times depend on your plan, with Assurance and Ultimate customers receiving priority handling.
Do you provide on-site support or is everything remote?
Support is delivered remotely first, since most issues can be fixed that way without waiting for an engineer. When hardware genuinely needs hands-on attention, we arrange an on-site visit.
Can you support a hybrid or remote team?
Yes. Our monitoring, EDR and helpdesk cover devices wherever your team is working from, whether that's a city-centre office, a client site or a home office.
Is cloud backup included in every plan?
Yes, cloud backup is included on all three plans - Essentials, Assurance and Ultimate - so your files, email and systems are protected against loss, hardware failure and ransomware from day one.
Do you offer on-site IT support in Cardiff?
Yes. We deliver support remotely with on-site visits across Cardiff and the surrounding area when hardware needs hands - covering Cardiff Castle, Principality Stadium and Cardiff Bay and the wider city centre, with most day-to-day issues resolved remotely the same day.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
IT Support in Cardiff
We believe that communication is key to any successful partnership. Submit your details and one of our friendly team members will be in touch with you shortly.
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Technology Stack
Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.
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