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11 Mar, 2026
From
£20
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
IT Support Contracts in London
Straightforward IT contracts that protect your business without tying you down — backed by City of London engineers.
Flexible Contract Terms
Rolling monthly agreements with clear SLAs — stay because the service is outstanding, not because of a penalty.
Rapid London Response
With engineers based in the City, we reach most London offices within two hours for onsite support.
Everything Included
Monitoring, maintenance, security and help desk bundled into one predictable monthly fee — no surprise invoices.
IT Contracts That Work for London Businesses
An IT support contract should give you peace of mind, not paperwork anxiety. Cloudswitched offers London businesses flexible, rolling agreements that cover every aspect of day-to-day IT management. Each contract is tailored to your size and complexity, ensuring you get exactly the level of cover your business requires.
How Our Contracts Differ
No Minimum Term
We operate on 30-day rolling contracts as standard. If you need to adjust headcount or change packages, we make it simple.
Clear, Measurable SLAs
Every contract includes documented response and resolution targets so you always know what to expect — and can hold us to it.
Dedicated London Engineers
Your contract is supported by named engineers who know your environment, not a rotating roster of strangers.
What Every Contract Includes
24/7 infrastructure monitoring
Managed antivirus and endpoint protection
Proactive patch management
London-based help desk support
Documented SLAs and escalation paths
Monthly reporting and service reviews
IT Support Contract Pricing
From
£40
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£60
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
Our contracts are fully flexible. You can add new users at any point and they are billed pro-rata for the remainder of the month. Removing users takes effect from the next billing cycle, keeping things clean and predictable.
Yes, our Ultimate package includes scheduled and ad-hoc onsite engineering across London. Essentials and Assurance clients can arrange onsite visits on a pay-as-you-go basis, or upgrade at any time with no penalty.
Critical issues receive a response within 30 minutes and high-priority tickets within one hour. Standard requests are acknowledged within four business hours. Exact targets are documented in your contract for complete transparency.
Absolutely. You can upgrade or downgrade your package with 30 days' notice. Many of our clients start on Essentials and move to Assurance as their team grows — the transition is seamless with no service interruption.
We provide monthly reports covering ticket volumes, response times, resolution rates and system uptime. A quarterly service review with your account manager uses this data to identify improvements and plan ahead.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Get the Right IT Contract
Tell us about your team size and current IT challenges, and we'll recommend the contract that fits.
Submit your details and one of our friendly team members will be in touch shortly