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From
£20
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
IT Support Packages in the UK
Three transparent packages designed so every UK business gets exactly the right level of IT support — no more, no less.
Simple, Tiered Pricing
Choose from Essentials, Assurance or Ultimate — each clearly defined so you know precisely what you are paying for.
From Just £20 Per User
Enterprise-grade monitoring and security at a price point that works for businesses of every size across the UK.
Upgrade Anytime
Move between packages as your needs change — no penalty fees, no waiting periods, no hassle.
IT Support Packages Explained
Choosing the right IT support package can feel overwhelming when every provider structures things differently. At Cloudswitched, we keep it simple with three clearly defined tiers. Every package includes proactive monitoring and security as standard — the higher tiers add hands-on support and strategic guidance for businesses that need a more comprehensive service.
Why Our Packages Stand Out
No Hidden Extras
The price you see is the price you pay. There are no per-ticket surcharges, no call-out fees and no surprise line items at the end of the month.
Designed to Scale
Start with Essentials for a lean team and move to Assurance or Ultimate as you grow — the transition is seamless and instant.
Real UK Support
Every package is backed by our London-based engineering team, ensuring fast response times and clear communication in your time zone.
What All Packages Include
24/7 system and endpoint monitoring
Managed antivirus and threat protection
Automated patch management
Scheduled preventative maintenance
IT asset register and documentation
Monthly uptime and health reports
Compare Our IT Support Packages
From
£40
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£60
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
Essentials covers 24/7 monitoring, managed antivirus, automated patch management and scheduled maintenance. It is ideal for businesses that have some internal IT capability but want a safety net of proactive oversight and security.
Assurance adds unlimited remote support and a dedicated account manager, making it the right choice when your team regularly needs help with day-to-day IT issues or when you want a strategic partner to guide technology decisions.
Ultimate includes all Assurance features plus regular onsite engineering visits and emergency onsite call-outs at no additional cost. It suits businesses that need hands-on support for complex environments or prefer face-to-face interaction.
Yes. Many of our clients assign different packages to different departments based on their needs. For example, your development team might be on Essentials while customer-facing teams use Ultimate for faster onsite response.
We typically work with businesses from five users upwards. There is no maximum limit — our platform and processes scale comfortably to several hundred users across multiple sites without any change in service quality.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Find Your Perfect Package
Not sure which tier suits your business? Tell us about your team and we'll recommend the best fit.
Submit your details and one of our friendly team members will be in touch shortly