A good IT support contract should be clear, fair, and flexible. Cloudswitched offers rolling monthly agreements with defined SLAs, transparent pricing, and no small print designed to trap you.
Our contracts are written in plain English with transparent pricing, defined SLAs, and no hidden clauses.
Rolling monthly agreements mean you stay because the service is excellent, not because of exit penalties.
Response and resolution targets are contractually guaranteed so you always know what to expect.
Too many IT support contracts are designed to benefit the provider, not the customer. Long lock-in periods, vague service descriptions, and hidden charges are all too common. Cloudswitched takes a different approach — our contracts are straightforward, flexible, and built around what your business actually needs. We define exactly what is included, set measurable SLAs, and give you the freedom to leave if we ever fall short.
Every contract clearly states what is covered, what is not, and what constitutes a chargeable extra. No ambiguity, no surprises.
We do not believe in trapping clients. Our standard contracts roll monthly, giving you complete flexibility to adjust or cancel at any time.
Quarterly business reviews assess whether your contract still fits your needs, with adjustments made proactively as your business evolves.
We offer rolling monthly contracts as standard. There is no minimum commitment period. You can cancel with 30 days written notice at any time, and we will assist with a smooth handover to your next provider.
Our standard SLAs guarantee a 15-minute response for critical issues, 30 minutes for high priority, and two hours for standard requests. Resolution targets vary by severity and are clearly defined in the contract.
No. Our per-user pricing covers everything described in the contract scope. Any work outside the scope — such as projects or hardware procurement — is quoted and approved by you before we proceed.
Absolutely. While our three standard packages suit most businesses, we regularly create bespoke contracts for organisations with specific requirements around hours, coverage, compliance, or service levels.
Simply let us know and we adjust your monthly invoice accordingly. New users are onboarded within 24 hours, and leavers are securely offboarded with accounts disabled and data handled per your policy.
Limited time offer - valid until 31/05/2026
Tell us about your requirements and we will propose a contract that fits your business perfectly.
Submit your details and one of our friendly team members will be in touch shortly
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