No ticket limits. No call caps. No fair usage clauses. Cloudswitched provides genuinely unlimited IT support for UK businesses - your team can contact our helpdesk as often as they need without worrying about extra charges.
We do not cap tickets, limit calls, or restrict remote sessions. Your team gets the support they need, whenever they need it.
Unlimited support at a fixed per-user price means no unexpected bills regardless of how much help your team requires.
Unlike some providers, we do not have hidden fair usage policies that throttle service when you use it too much.
Many IT providers claim to offer unlimited support, then bury fair usage clauses in their contracts that cap tickets, limit call duration, or restrict the types of issues covered. Cloudswitched takes a different approach. Our unlimited support means exactly what it says - your team can contact our helpdesk for any IT issue, as often as they need, with no artificial restrictions. We make this work by being proactive: the better we maintain your systems, the fewer support calls you need.
Our unlimited support has no fair usage policy, no ticket cap, and no per-call time limit. If your team needs help, they get it.
Because we earn the same fee regardless of ticket volume, we invest heavily in prevention. Fewer problems mean a better experience for you and a sustainable model for us.
Software questions, hardware problems, password resets, email issues, printer faults - everything is covered. We do not exclude certain types of request.
Yes. We do not impose ticket caps, call limits, or fair usage restrictions. Your team can contact our helpdesk for any IT issue as often as they need. We have deliberately designed our service model and pricing to make this sustainable.
By investing heavily in proactive management. The better we maintain your systems, the fewer support calls you generate. Our proactive approach typically reduces ticket volumes by 40 to 60 per cent compared to reactive support, making unlimited support economically viable.
Day-to-day IT support is completely unlimited. The only items outside scope are project work such as office moves, new infrastructure deployments, or system implementations - these are quoted separately.
We honour every ticket regardless of volume. However, if we notice unusually high volumes, we investigate the root causes and address them proactively. This benefits both parties - your team experiences fewer issues and our support load normalises.
Our Assurance and Ultimate packages include unlimited remote helpdesk support as standard. The Essentials package focuses on proactive management without helpdesk access.
Limited time offer - valid until 31/05/2026
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