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From
£15
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
IT Support
We Speak Your Language
Peace of mind
We host an experienced team of highly qualified engineers who can professionally and proactively manage your business's IT.
Value
We create value-based, bespoke packages that offer transparency and are well aligned with your business goals and future projections.
Convenience
We are centrally located in the City of London, enabling us to provide responsive on-site and remote support.
Outsourced IT support built around your business — proactive monitoring, fast helpdesk response and streamlined processes for maximum efficiency.
We provide managed IT support services designed for small and medium-sized businesses that need reliable, responsive IT without the overhead of an in-house department. Whether you need remote IT support, onsite engineers or a complete outsourced IT solution, our flexible packages deliver enterprise-grade IT management at a predictable monthly cost.
Our IT support services
Proactive IT Support
Our proactive IT support covers everything your business needs to stay operational — managed anti-virus, operating system updates, 24/7 monitoring, hardware and software inventory control, license compliance, and root cause analysis of recurring issues. We identify and resolve problems before they affect your team.
Reactive IT Support
When issues arise, our IT helpdesk and onsite engineers respond fast. Our reactive IT support includes a central help desk staffed by qualified engineers, remote troubleshooting and diagnosis, and onsite visits when hands-on resolution is needed. Every ticket is logged, tracked and resolved within our SLA commitments.
Businesses turn to us when
They have no in-house IT department or any party specifically taking care of their IT
They are unclear about the fees and costs associated with a managed IT service
They are wanting a tailored and personalised IT management service
They don't want staff within other roles and departments handling their IT issues
The way in which their IT is currently managed doesn't deliver a stable service
They feel unprepared for technical crisis and are unable to effectively manage fast resolution
They are currently experiencing slow response and resolution to reactive issues
They are experiencing communication obstacles when it comes to the management of their IT
They are experiencing geographical restrictions with their current IT management service provider
Why choose us for IT support?
We place substantial focus on proactive IT support to keep your business up and running with effortless efficiency. Unlike break-fix IT providers, we prevent problems before they disrupt your operations.
We understand how valuable your time is. As a managed IT support provider, we deliver industry-leading service level agreement times to keep your business moving forward without delay.
Our processes for crisis control are streamlined and polished, providing the ultimate safety net for any IT disaster. Our IT support team is trained to handle everything from minor desktop issues to critical server and network failures.
We provide flexible IT support packages with malleable arrangements, because we understand the ever-changing nature of business and the consequential shifting of IT requirements.
Whilst under our wing, a dedicated account manager is allocated to you — delivering a superior level of business IT support that generic helpdesks simply cannot match.
What is managed IT support?
Understanding the difference between reactive break-fix and proactive managed IT — and why it matters for your business.
Beyond break-fix
Managed IT support is a proactive approach to maintaining your business technology. Rather than waiting for something to break and then calling for help, a managed IT support provider continuously monitors, maintains and optimises your entire IT environment — preventing issues before they cause downtime, data loss or productivity drops.
With a managed IT support service, your business gets access to a full team of qualified IT engineers, an IT helpdesk for day-to-day issues, scheduled maintenance to keep systems healthy, and strategic guidance to align your technology with your business goals — all for a predictable monthly cost.
Who is it for?
Managed IT support is ideal for small and medium-sized businesses that don't have a dedicated internal IT department, or businesses that want to supplement their existing IT staff with specialist expertise and overflow capacity. Outsourced IT support gives you the coverage and capability of an entire IT team at a fraction of the cost of hiring in-house.
Whether you're a 10-person office that needs someone to keep the lights on, or a 200-person company that needs enterprise-grade infrastructure management, our IT support packages scale to match. We handle the technology so you can focus on running your business.
How our IT support works
From initial consultation to ongoing managed IT support — a clear, structured process that gets your business IT running smoothly from day one.
1
IT Audit & Consultation
We assess your current IT infrastructure, identify vulnerabilities, document your systems and understand your business requirements. This free IT audit forms the foundation of your tailored IT support package.
2
Tailored IT Support Package
Based on the audit, we design a managed IT support package that fits your business size, budget and technical requirements — from essential monitoring to fully managed onsite and remote IT support.
3
Seamless Onboarding
Our engineers deploy monitoring agents, configure security tools, set up your IT helpdesk access and document your entire environment. We handle everything with zero disruption to your daily operations.
4
Ongoing Proactive IT Support
From day one, your business is protected by proactive monitoring, regular maintenance and a dedicated IT support team. We continuously review and optimise your IT environment as your business grows and evolves.
From
£30
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£50
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Some of our awesome skills
Our fully certified engineers completed over 100 successful projects last year, making Cloudswitched an industry leader in innovative IT business solutions.
Understanding IT Support for Your Business
From outsourced helpdesks to 24/7 managed services — what modern IT support looks like and what it should cost.
IT Support for Small Business
Small businesses need IT support that scales with their growth without the overhead of a full-time IT department. Our outsourced IT support London packages start from just £15 per user per month — giving your team access to qualified engineers, proactive monitoring and a dedicated IT helpdesk without the cost of hiring in-house. Whether you have 5 users or 150, IT support for small business should be flexible, transparent and built around your actual needs.
Outsourced IT Support vs In-House
Outsourced IT support gives you a full team of engineers, 24/7 monitoring and enterprise-grade tools at a fraction of the cost of a single in-house hire. There's no recruitment, no training, no holiday cover to worry about. Our managed IT support contracts are flexible with no long-term lock-in — you stay because the service is good, not because you're trapped. For most SMEs, outsourced IT support is the smarter, more cost-effective choice.
24/7 IT Support & Out-of-Hours Coverage
IT problems don't wait for business hours. Our 24/7 IT support ensures your systems are monitored around the clock, with out-of-hours IT support available when critical issues arise outside of normal working hours. Remote IT support means we can diagnose and resolve most issues without an onsite visit — often within minutes of your ticket being raised.
IT Support Pricing & SLA Commitments
Transparent IT support cost is at the heart of what we do. Our per user pricing model means you always know exactly what you're paying — no hidden charges, no surprise invoices. Every IT support contract includes clearly defined SLA response and resolution times, so you know exactly what level of service to expect. We publish our IT support pricing upfront because we believe in honest, predictable costs.
Microsoft 365 Support
Microsoft 365 is the backbone of most modern businesses — and it needs proper support. We provide full Microsoft 365 support covering Exchange Online, SharePoint, OneDrive, Teams and the full Office suite. From licence management and security configuration to user onboarding and troubleshooting, our IT support team handles your entire Microsoft 365 environment so you can focus on your work.
Break-Fix vs Managed IT Support
The old break-fix model — calling someone only when something breaks — leaves your business exposed to downtime, data loss and spiralling costs. Managed IT support is the modern alternative: proactive monitoring catches problems before they affect your team, regular maintenance keeps systems healthy, and a dedicated account manager ensures your IT strategy evolves with your business. If you're searching for IT support near me in London, we're based in the City and provide both remote and onsite coverage across London and the South East.
Frequently Asked Questions
Common questions about our IT support services. If you need more detail, get in touch and we'll be happy to help.
What does managed IT support include?
Our managed IT support packages include 24/7 monitoring of your servers and workstations, managed anti-virus, operating system and application patching, scheduled maintenance, remote and onsite IT support from qualified engineers, a dedicated account manager, and vendor management. The exact scope depends on your chosen package — Essentials, Assurance or Ultimate.
How much does IT support cost per user?
Our IT support packages start from £15 per user per month for essential monitoring and maintenance, £30 per user per month for our Assurance package which adds remote IT support and a dedicated account manager, and £50 per user per month for the Ultimate package including onsite support. We create bespoke IT support packages for businesses with specific requirements.
What is the difference between break-fix and managed IT support?
Break-fix IT support is reactive — you call when something breaks and pay per incident. Managed IT support is proactive — we continuously monitor, maintain and secure your systems to prevent issues before they happen. Managed IT support delivers more stable systems, predictable costs and faster resolution times because we already know your environment inside out.
How quickly do you respond to IT support requests?
We maintain a 99% first-response SLA across all IT support requests. Critical issues affecting business operations receive an immediate response. Standard requests are acknowledged within 30 minutes during business hours. Our IT helpdesk is staffed 8:30am to 6pm Monday to Friday, with emergency out-of-hours IT support available on higher-tier packages.
Can I outsource all my IT to Cloudswitched?
Yes. Many of our clients use us as their complete outsourced IT department. We handle everything — from day-to-day IT helpdesk support and troubleshooting to strategic IT planning, vendor management, cybersecurity, new starter setups and office moves. You get the expertise of an entire IT support team without the cost of hiring, training and managing internal staff.
Do you provide both remote and onsite IT support?
Yes. Our remote IT support team resolves the majority of issues quickly via secure remote access to your devices. For hardware faults, network issues or tasks that require a physical presence, our onsite IT support engineers attend your offices. Our Ultimate package includes regular scheduled onsite visits as standard, and ad-hoc onsite support is available on all packages.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Get in touch to find out more about our managed IT support services
We believe that communication is key to successful and seamless operations. We offer effortless, jargon-free communications. We speak your language.
Submit your details and one of our friendly team members will be in touch with you shortly