Independent backup for Microsoft 365, Exchange Online, SharePoint and the other SaaS platforms your business runs on — because your provider's uptime guarantee isn't a backup.
Native retention in Microsoft 365 and other SaaS platforms is designed for accidental deletion, not genuine disaster recovery — we back up independently of the platform itself.
Email, files, SharePoint sites and other SaaS data are backed up together, so nothing gets missed because it "lives in a different app".
Backup jobs are checked every day, so a failed sync to any connected application is caught quickly rather than discovered during a restore.
Most SaaS providers, Microsoft included, operate on a shared responsibility model: they guarantee the platform stays up and running, but they don't guarantee your data is protected against deletion, corruption or a targeted attack. Native retention tools exist to recover an accidentally deleted email within a limited window — they're not designed to restore an entire mailbox, SharePoint site or set of files months later, and they typically can't recover data at all once a retention period lapses or an account is fully deleted.
SaaS backup services close that gap by taking an independent, scheduled copy of your data out of the platform itself and into separate, immutable cloud storage. We design SaaS backup for UK businesses running Microsoft 365, covering Exchange Online mail, SharePoint and OneDrive files, and can extend the same approach to other SaaS applications your business depends on.
SaaS backup is typically priced per user or per platform protected, rather than a flat fee unrelated to what's actually covered, and it's often added alongside our managed IT support plans rather than as a completely separate service to manage.
The right scope varies by business. A small professional services firm might only need Exchange Online and OneDrive covered, while a business running several departments across SharePoint sites, shared mailboxes and a separate CRM needs a wider net cast before anything is considered fully protected. We start by mapping out where business-critical data actually lives across your SaaS estate, rather than assuming email is the only application that matters.
It's an easy assumption to make: if your email and files live in Microsoft 365 rather than on a local server, surely they're already protected. In reality, Microsoft's responsibility is keeping the platform running and available — protecting the data you put into it from deletion, corruption or a malicious actor is explicitly your responsibility under Microsoft's own terms of service.
Recycle bins and retention policies help with an accidentally deleted email recovered the same week — they don't help when a former employee deliberately deletes a mailbox, when ransomware encrypts synced files, or when data needs to be restored from a point months in the past.
A compromised account or a disgruntled leaver with admin access can delete data faster than most businesses would notice. Independent SaaS backup means that data remains recoverable even if the platform account itself has been compromised or deleted entirely.
Some businesses need to retain email and documents for far longer than a SaaS provider's default retention window, whether for regulatory reasons or an ongoing legal matter. Independent backup gives you retention control that isn't dependent on the platform's own settings.
Businesses increasingly run several SaaS platforms side by side — Microsoft 365 alongside a CRM, an accounting package or an industry-specific application. We design SaaS backup to cover the platforms that genuinely hold business-critical data, rather than protecting one application while others quietly go unbacked up. It's common for a business to have thorough email backup while a CRM holding years of client history sits completely unprotected, simply because nobody thought to ask whether the same shared responsibility model applied there too.
The core protection built into every SaaS backup deployment.
We start from the assumption that your SaaS provider's native retention isn't backup, and design independent, immutable backup around whatever gap that leaves.
We map out every SaaS application holding business-critical data, so backup isn't limited to email while files, SharePoint sites or a CRM go unprotected.
From identifying your SaaS platforms to a monitored, independent backup regime — our process is straightforward.
We map out every SaaS platform holding business-critical data across your organisation.
Independent backup connections are set up for each platform, with retention set to match your requirements.
We test a sample restore across your key platforms before we consider coverage complete.
Backup jobs are monitored daily across all connected platforms, with failures investigated and fixed.
We start from the position that your SaaS provider's uptime guarantee isn't a data protection guarantee, and design independent backup around exactly what that leaves unprotected.
We cover the full range of platforms that typically hold business-critical data — not just email, but files, SharePoint and other connected applications — so coverage doesn't stop at the first app.
Backup jobs are monitored daily across every connected platform, so a failed sync to any one of them is caught and fixed rather than discovered during an actual restore.
SaaS backup sits alongside our wider managed IT support, so the same team managing your Microsoft 365 environment is also watching your backup jobs. Our dedicated email backup and SharePoint backup pages cover those platforms in more specific detail.
We price transparently, per user or per platform protected, agreed before any work begins. As you adopt new SaaS applications over time, we review whether they hold data significant enough to warrant independent backup, rather than leaving that decision to be made only after something has already gone wrong.
We treat cloud applications as needing genuine backup, not just an uptime guarantee.
Backup copies exist separately, recoverable even if the SaaS account itself is compromised.
Email, files, SharePoint and other connected applications, not just the first one that comes to mind.
Retention that matches your regulatory or legal needs, not the platform's default window.
Every connected platform is checked daily, not configured once and left alone.
The same engineers who manage your Microsoft 365 environment also manage your SaaS backup.
Restore a single mailbox, file or site, without needing to roll back an entire account.
SaaS backup arrangements are documented clearly enough to answer insurer and client due diligence questions.
Adding a new SaaS application extends your existing backup regime rather than requiring a redesign.
A clear per-user or per-platform quote — no vague ongoing costs.
SaaS backup is one layer of protection, not the whole strategy. It works best alongside endpoint backup for the devices your team works on, EDR endpoint protection to reduce the chance of an account being compromised in the first place, and multi-factor authentication across every SaaS platform. We look at SaaS backup as one part of your wider IT support, sitting alongside our endpoint backup services, so protection is joined up across every application and device your business relies on.
The shared responsibility model behind SaaS platforms is well documented but widely misunderstood, and that misunderstanding is exactly what leaves businesses exposed. Microsoft, Google and most other providers are explicit that protecting your data from deletion, corruption or misuse sits with you, not them — yet many businesses only discover this after data they assumed was backed up turns out not to be recoverable.
What to check before choosing a provider: whether backup is genuinely independent of the platform account, how far back retention actually goes, and whether every business-critical SaaS application is covered, not just email.
Who this suits: businesses running Microsoft 365 or other SaaS platforms without independent backup, businesses with regulatory or legal retention requirements beyond the platform default, and any business preparing for a cyber insurance renewal that now asks about SaaS data protection specifically.
Common mistakes we see: businesses that assume native retention is the same as backup, businesses that back up email but overlook SharePoint or a CRM, and businesses that only discover their SaaS data wasn't independently protected after an account is compromised or a leaver deletes data. Each of these turns an assumption of safety into an actual gap in coverage.
How we deliver it: remote-first for businesses across the UK, configuring and monitoring SaaS backup wherever your team and platforms are based.
Delivery model
SaaS backup design, deployment and monitoring wherever your business and platforms are based.
saas backup services
Independent, immutable backup for Microsoft 365 and other SaaS platforms, closing the gap left by native retention alone.
email backup services uk
Backup specifically for Exchange Online and Microsoft 365 mailboxes, covered in detail on our email backup services page.
Got questions about SaaS backup services? We've answered the most common ones below. If you need more detail, get in touch.
Independent, scheduled backup of data held in cloud applications such as Microsoft 365, copied out of the platform into separate immutable storage, so it's recoverable even if the account itself is compromised or deleted.
Microsoft guarantees the platform's uptime, not protection of your data from deletion, corruption or misuse. That responsibility sits with you, which is exactly what SaaS backup covers.
We back up Microsoft 365 in full — Exchange Online, SharePoint and OneDrive — and can extend independent backup to other SaaS applications holding business-critical data.
Retention is configured to match your requirements, independent of the SaaS platform's own default retention window, so you can retain data for longer where regulatory or legal needs require it.
Yes, restores are granular — a single mailbox, file or SharePoint site can be restored independently without rolling back an entire account.
Pricing is typically per user or per platform protected. We provide a clear, itemised quote once we understand which platforms and how many users need covering.
Independent backup means that data remains recoverable from before the deletion, regardless of what happens to the account afterwards.
Most Microsoft 365 backup deployments are configured and monitored within a week, with additional platforms added shortly after.
Limited time offer — valid until 31/05/2026
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