- IT Office Moves
The IT Manager's Office Move Survival Guide
13 Nov, 2025
From
£15
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
Managed IT Service Provider in the UK for Retail & E-commerce
A fully managed IT partnership for retailers, delivering proactive monitoring, strategic planning, and day-to-day support across the UK.
Fully Managed Service
From monitoring and patching to strategy and procurement — we handle your entire IT estate so you don't have to.
Proactive by Design
Our tooling detects issues before they impact users, keeping your uptime consistently above 99.9 per cent.
Strategic IT Guidance
Every client receives regular technology reviews that align IT investment with commercial objectives.
Your fully managed IT partner for retailers.
Retailers depend on Shopify POS, Vend, and SAP Retail to operate effectively. When IT issues arise, store managers and merchandisers need immediate resolution without distraction from core work. Cloudswitched acts as your fully managed IT service provider, delivering proactive monitoring, security management, and strategic IT planning specifically for retailers across the UK.
How it works for Retail businesses
A clear, structured process from consultation to ongoing support.
1
London Roots, UK-Wide Reach
Based in the City of London with engineers across the UK, we deliver the responsiveness of a local provider with the capability of a national one.
2
Transparent Fixed Pricing
No hidden call-out charges or surprise invoices — just a clear per-user price that makes budgeting straightforward.
3
Vendor-Agnostic Advice
We recommend the best solution for your needs, not the one that earns us the highest margin. Independence is at the core of our consultancy.
Managed IT Service Provider in the UK for Retail
Proactive 24/7 Monitoring
Round-the-clock monitoring of your IT environment detects and resolves issues before they affect your store managers and merchandisers, preventing EPOS system crashes.
Strategic IT Partnership
A dedicated account manager who understands retailers provides quarterly business reviews, technology roadmaps, and budget planning aligned with your goals.
Full Retail Platform Management
Complete management of Shopify POS, Vend, and SAP Retail, including updates, patches, user administration, and performance optimisation.
Security and Compliance
Managed security aligned with PCI DSS and consumer protection compliance requirements, including endpoint protection, email filtering, and regular vulnerability assessments tailored to retailers.
Core Managed Services Included
Infrastructure monitoring and alerting
Endpoint protection and threat response
Patch management and firmware updates
Cloud platform management
UK help desk with guaranteed SLAs
Quarterly business reviews and reporting
Why Retail businesses choose us
Dedicated account manager with retail sector experience
24/7 proactive monitoring of your entire IT environment
Certified engineers for Shopify POS, Vend, and SAP Retail
Quarterly business reviews with actionable IT recommendations
Full compliance support for PCI DSS and consumer protection compliance requirements
99.9% uptime SLA across all managed services
Managed Service Provider Pricing
From
£30
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£50
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
Our managed service for retailers includes 24/7 monitoring, helpdesk support, Shopify POS and Vend administration, security management, backup and disaster recovery, and quarterly strategic reviews with your dedicated account manager.
Break-fix is reactive — you call when something breaks. Our managed service proactively monitors your IT environment, preventing EPOS system crashes before it impacts your store managers and merchandisers. You get predictable costs and a strategic IT partner, not just a repair service.
Yes. Full platform management for Shopify POS, Vend, and SAP Retail is included. We handle updates, patches, user provisioning, performance tuning, and vendor liaison, freeing your store managers and merchandisers to focus on their core work.
Every managed service client receives a named account manager with experience in the retail sector. They conduct quarterly business reviews, provide technology recommendations, and serve as your single point of escalation.
Our managed service includes compliance-aligned processes for PCI DSS and consumer protection compliance requirements. We conduct regular audits, maintain documentation, implement required security controls, and provide evidence packs for regulatory inspections.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Partner with a Proven MSP
Share your current setup and challenges, and we'll outline how our managed services can improve reliability while cutting costs.
Submit your details and one of our friendly team members will be in touch shortly