Per User IT Support Pricing for Government & Public Sector

Tailored IT support solutions for government & public sector — from compliance and security to day-to-day support, all managed by UK-based experts.

From £15/User

Clear per-user pricing starting from fifteen pounds per month, scaling transparently with your headcount.

Easy Budgeting

Multiply the per-user rate by your team size and you know your exact monthly IT cost. Simple.

Transparent Billing

One clean invoice each month showing your user count and per-user rate. No line-item surprises.

public sector teams get per user IT support pricing shaped around how they work.

Crown Commercial Service (CCS) account-management, supplier-relationship workflow and CCS-Account-Manager engagement supported. The CCS-account-management relationship, the framework-extension workflow and the CCS-supplier-engagement workflow all need supported workflow. Police Digital Service (PDS) and police-IT-supplier workflow supported. The PDS framework, the police-force-procurement workflow and the policing-IT-supplier relationship all need supported workflow. FOI request response within 20 working days (Section 10 FOIA 2000) and Section 41 exemption workflow supported. The FOI receipt workflow, the public-interest test workflow, the exemption-assessment workflow (Section 21-44) and the post-response retention workflow all need supported workflow. Innovate UK, BBSRC, EPSRC and UKRI grant-recipient compliance workflow supported. The grant-funding workflow, the recipient compliance, the milestone-reporting workflow and the post-grant evaluation workflow all need supported workflow. Internal Audit Service (Government Internal Audit Agency - GIAA, the central-government internal-audit function) workflow supported. The GIAA audit cycle, the audit-finding workflow and the post-audit follow-up workflow all need supported workflow.

How it works for Government businesses

A clear, structured process from consultation to ongoing support.

1

One Price Per Person

Whether a user has a laptop, a desktop, and a mobile phone, or just a single device — the per-user price is the same.

2

All-Inclusive

Helpdesk, monitoring, patching, security, and account management all wrapped into the per-user rate. No add-ons or extras for standard activities.

3

Scale Discounts

As your team grows beyond certain thresholds, the per-user rate decreases, rewarding growth with better value.

Per User IT Support Pricing for Government

WCAG 2.2 AA accessibility supported

Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 WCAG 2.2 AA compliance, accessibility-statement and accessibility-audit workflow all retained operationally.

DPIA and ICO prior-consultation supported

Data Protection Impact Assessment (DPIA) workflow for high-risk public-sector processing, ICO Article 36 prior-consultation (28-day) and post-implementation DPIA review all retained.

MOJ HMCTS and HMPPS supplier supported

MOJ Ministry of Justice, HM Courts and Tribunals Service (HMCTS), HMPPS prisons, Probation Service and digital-court supplier workflow all retained operationally.

NHS trust and ICS supplier supported

NHS England, NHS Scotland, NHS Wales, NI HSC, NHS-trust direct, foundation-trust and Integrated Care Board (ICB) supplier workflow all retained operationally.

Want clear per user IT support pricing?

Included in Every Per User Price

Multi-device coverage — laptop, desktop, and mobile
Helpdesk access via phone, email, and portal
24/7 monitoring of all user devices
Anti-virus and endpoint protection
Patch management and security updates
User onboarding and offboarding

Why Government businesses choose us

DfE, STA, DEFRA, Environment Agency and Natural England supplier workflow supported.

SAR (Article 15 UK GDPR) 30-day response and EIR 2004 request workflow supported.

Quarterly business review with account director, contract lead, SIRO and DPO is the cadence.

HSCN (Health and Social Care Network) connectivity workflow supported.

SBRI Phase 1 and 2 procurement workflow supported.

FOI 20-working-day response workflow supported reliably.

Per User IT Support Pricing for Government

Per User Pricing Tiers

Choose the right level of support for your budget

01

£15/User — Essentials

Monitoring, anti-virus, patching, and maintenance. Ideal for businesses that handle their own helpdesk.

02

£30/User — Assurance

Everything in Essentials plus unlimited remote helpdesk and a named account manager.

03

£50/User — Ultimate

Complete IT including onsite support, priority SLAs, and strategic IT planning.

04

Volume Discounts

Reduced per-user rates available for larger teams, making growth more cost-effective.

05

Simple Invoicing

One monthly invoice with users multiplied by rate. No complex line items to query.

06

Free Onboarding

No setup fee. Audit, documentation, and agent deployment included at no additional cost.

Per User IT Support Packages

From

£15

Per user, per month
Essentials Package
  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
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From

£50

Per user, per month
Ultimate Package
  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
  • Remote Support
  • Dedicated Account Manager
  • Onsite Support
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Frequently Asked Questions

Yes. The Public Contracts Regulations 2015 (PCR 2015) procedure (open, restricted, competitive dialogue, competitive procedure with negotiation, innovation partnership) tender-response workflow and the PCR 2015-legacy-contract management workflow all retained operationally.

The public-sector account director, contract lead, SIRO, DPO and IT lead meet quarterly to walk through SLA achievement, security-clearance posture, CE+ certification posture, NHS DSPT posture (where applicable), the FOI workflow, the SAR workflow and operational performance. The relationship is supported by quarterly conversation rather than annual emails.

Yes. The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (PSBAR, the September 2018 SI 952), the WCAG 2.2 AA compliance workflow, the accessibility-statement workflow and the accessibility-audit workflow all retained operationally.

Yes. The mini-competition under G-Cloud, the mini-competition under Digital Outcomes, the mini-competition under TS3, the mini-competition under PSR and the further-competition workflow all retained operationally.

Yes. The Police Digital Service (PDS) framework, the National Police Chiefs' Council (NPCC), the Home Office, the Police National Computer (PNC) interface workflow and the Home Office Biometrics workflow all retained operationally.

Technology Stack

Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.

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AWS
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Opus
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