Business VoIP & Phone Systems

Before configuring anything, we map out exactly how calls should flow through your business. Who answers first? What happens if they're busy? Where do out-of-hours calls go? What message does the auto-attendant play? We design the entire call routing logic based on how your team actually works.

This isn't a template — it's a bespoke call flow designed around your business hours, departments, team structure and customer experience requirements. We document everything clearly so you can review and approve before we build it.

We port your existing phone numbers to the new system so your customers, website and marketing materials don't need to change. We manage the entire porting process with the carriers, coordinate the switchover date and ensure there's no gap in service.

If you need new numbers — geographic, non-geographic or international — we provision those too. We handle DDIs (direct dial-in numbers) for individual team members and configure routing for every number in your range.

We supply, pre-configure and deploy IP handsets to your office — plug them in and they work. For remote and hybrid workers, we install and configure softphone applications on laptops and mobile phones so they can make and receive calls from anywhere using their business number.

We also set up headsets, configure speed dials, programme BLF (busy lamp field) keys so receptionists can see who's on a call, and ensure every user's handset matches their role requirements.

We integrate your phone system with your CRM so incoming calls automatically display the caller's record on screen, calls are logged against contacts, and your team has full context before they pick up. This works with Salesforce, HubSpot, Zoho, Microsoft Dynamics and over 200 other platforms.

Beyond CRM, we can integrate with helpdesk tools, accounting software and other business applications that benefit from telephony data — giving your team a connected workflow instead of disconnected tools.

VoIP call quality depends on your network. We configure Quality of Service (QoS) settings on your router and switches to prioritise voice traffic over data, ensuring calls are crystal clear even when your team is downloading large files or streaming video.

We also configure your firewall for SIP traffic, set up VLANs to separate voice and data networks where appropriate, and test call quality under load to make sure everything performs perfectly before go-live.

We provide hands-on training for your team — how to use their handsets, transfer calls, set up voicemail, use the softphone app and access the admin portal. We don't just hand over a manual — we walk people through it until they're confident.

After go-live, we provide ongoing support for everything: adding new users, changing call flows, replacing handsets, troubleshooting call quality issues and managing your account with Fidelity Group. One point of contact for your entire phone system.