Cloud PBX with auto attendant menus, mobile apps and number porting handled for you — no on-site cabinet, no engineer callout for every small change.
Your hosted PBX runs in the cloud, not in a cupboard, so there's no physical box to maintain, replace or worry about failing out of hours.
Callers reach the right person or team automatically, with menus we configure around how your business actually answers the phone.
Your hosted phone system is looked after by the same team managing your wider IT, under our 99% SLA guarantee.
A hosted phone system moves your call handling off a physical PBX cabinet sitting in a comms cupboard and onto infrastructure your provider runs and maintains in the cloud. For a UK small business, that means no on-site hardware to service, no engineer visit every time you add a line, and no single point of failure tied to one piece of ageing equipment nobody remembers how to configure. Cloudswitched supplies and supports hosted PBX systems as part of our wider connectivity and IT support services, so your cloud telephony sits alongside the network, security and devices we're already managing, rather than being run by a separate telecoms reseller who has never seen your infrastructure.
The term "hosted PBX" and "cloud PBX" are generally used interchangeably, and both describe the same underlying idea: the private branch exchange that used to live on your premises now lives with your provider, delivered to you as a service over your internet connection. You keep the extensions, the auto attendant menus, the call groups and the voicemail — you just stop owning and maintaining the box that runs them.
Auto attendant phone system functionality is usually the first thing businesses notice improves. Rather than every call landing on a receptionist or being routed manually, an auto attendant greets callers, offers a simple menu of options, and sends them straight to the right extension, department or voicemail box — reducing missed calls and freeing up whoever used to field every single one manually.
A hosted phone system is delivered entirely over your internet connection rather than dedicated phone lines, using your existing broadband, leased line or a combination of the two. Handsets, desktop apps and mobile apps all connect back to your provider's cloud PBX infrastructure, meaning calls, voicemail, call recording and reporting all live in one place regardless of which device someone happens to be using at the time.
Your auto attendant phone system can offer different menus depending on time of day, direct specific departments straight through, and fall back to a general queue outside office hours — configured around how your business actually operates rather than a generic default template left exactly as installed.
Adding a new starter to a hosted PBX is usually a licence and an extension number, assigned in minutes rather than requiring a technician to run new cabling or reconfigure a physical cabinet. As your team grows, your cloud PBX grows with it.
Because a hosted phone system isn't tied to a single building, businesses with more than one office or a mix of office and home-based staff can run every location through the same cloud PBX, with internal calls between sites often free and extension dialling working exactly the same wherever someone is sitting.
UK telecoms providers are steadily retiring the traditional analogue and ISDN lines that older on-site PBX cabinets depend on, in favour of digital voice delivered over broadband. Businesses still running an ageing on-site PBX will eventually need to move to a hosted or cloud-based alternative, and doing it on your own timeline gives you far more control over cost and disruption than being forced into it at short notice.
We start by mapping how calls actually reach your business today — who needs to be reachable, which calls need recording, and what a caller should experience at each step — and build your auto attendant menus and extensions around that, not a stock configuration left unchanged from installation.
Call quality on a hosted phone system depends entirely on the connection underneath it. We manage your cloud PBX alongside your connectivity and IT support, so if call quality dips, the same team investigating your network is investigating your phone system too.
From first conversation to a fully live cloud PBX — our process keeps disruption to a minimum.
We map your existing numbers, lines and call flow, and understand how your team actually needs to be reached day to day.
We design your extensions, auto attendant menus and call groups around your business, not a generic hosted PBX template.
We handle number porting and roll out handsets, desktop and mobile apps with minimal disruption to your existing lines.
Your hosted phone system is monitored and supported as part of your wider IT support, backed by our 99% SLA guarantee.
We design and support hosted phone systems as part of a wider IT and connectivity relationship, not as a standalone telecoms sale handed off to a call centre the moment it's installed.
Number porting, auto attendant configuration and extension design are all handled by us, with a clear cutover plan agreed in advance rather than left for you to configure yourself.
Because call quality on any hosted PBX depends on a stable connection, we manage your cloud telephony alongside your network, so a dip in call quality gets investigated by the same team looking at your connectivity, not passed to a separate telecoms support line.
Your hosted phone system sits under the same 99% SLA guarantee as the rest of your managed IT, with one number to call if anything goes wrong.
As you grow, adding extensions, auto attendant menus or an entirely new site is a configuration change, not a re-installation project — your cloud PBX scales in step with the business.
We also look at the network your hosted phone system runs on, because poor call quality is very often a connectivity problem wearing a phone-system disguise, and having one provider look at both means the real cause gets found faster.
Every hosted PBX is scoped around the number of users, extensions and features you actually need — here's what shapes the cost.
A small team moving off an ageing PBX cabinet
Growing teams needing full call handling
Multi-site businesses with complex call flows
We treat your hosted phone system as core business infrastructure, not an afterthought bolted on by a telecoms reseller.
Your hosted PBX, connectivity and IT support sit under one team, so issues get diagnosed holistically instead of passed between suppliers.
We manage the transfer of your existing numbers so customers never notice a change on their end.
We configure menus around how your business actually answers calls, not a default left exactly as installed.
Your PBX runs entirely in the cloud, removing the single point of failure a physical cabinet represents.
A named point of contact for changes, questions or new-site rollouts, not a rotating support queue.
Add users, extensions or a whole new site without a disruptive re-installation project.
We pair your hosted phone system with our connectivity services, so call quality is backed by a network we manage end to end.
Your hosted phone system is covered by the same 99% SLA guarantee and support relationship as the rest of your IT.
Costs are scoped clearly per user and feature set, with no confusing mix of line rental and maintenance charges to decode.
A hosted phone system is only as reliable as the internet connection carrying it. UK businesses moving to cloud telephony increasingly need dependable broadband or leased-line connectivity to support consistent call quality, especially once several staff are on calls at the same time as everyone else is uploading files or joining video meetings. As part of our wider connectivity and cloud networking services, we make sure the network your hosted PBX depends on is properly configured, monitored and supported, with quality of service settings that prioritise voice traffic over less time-sensitive activity where it matters.
It's worth understanding where a hosted phone system genuinely differs from the alternatives before you commit to one.
Hosted PBX vs on-site PBX: an on-site PBX cabinet ties your phone system to a single building and a single piece of hardware that needs maintaining, powering and eventually replacing. A hosted phone system runs in the cloud, works from any location with an internet connection, and adds features like auto attendants and mobile apps without new cabling or a lengthy hardware installation.
Cloud PBX vs consumer VoIP apps: free or consumer-grade calling apps can work for a one-person operation, but they typically lack proper auto attendant menus, number porting, call recording and any kind of support relationship — features a growing business relies on once call volume passes a handful of calls a day.
Hosted PBX vs SIP trunking on existing hardware: some businesses keep existing on-site handsets and simply replace the underlying lines with SIP trunks, which can be a reasonable stepping stone, but it doesn't remove the ageing cabinet itself or unlock genuinely cloud-native features like flexible auto attendant menus managed from a web portal.
Standalone hosted PBX vs one managed with your IT: a cloud PBX bought from a separate telecoms reseller adds another supplier to manage and another support desk to re-explain your setup to every time something goes wrong. Managing it alongside your IT support means call quality issues get diagnosed against your actual network, not guessed at over the phone.
Coverage
We design, port and support hosted phone systems for businesses across the UK, with London-based on-site support for installs that need hands-on help.
hosted phone system
A cloud PBX with auto attendant menus, mobile apps and number porting, managed alongside your IT support and connectivity.
cloud telephony uk
Remote-first delivery of hosted PBX and cloud telephony across the UK, with London-based on-site support for number porting and hardware installs.
Got questions about hosted phone systems? We've answered the most common ones below. If you need more detail, get in touch.
A hosted phone system, also called a hosted PBX or cloud PBX, moves your private branch exchange off an on-site cabinet and into infrastructure your provider runs and maintains, delivering calls, extensions and voicemail to your desk handsets, desktop apps and mobile apps over the internet.
They're closely related. VoIP describes voice calls carried over the internet generally, while a hosted PBX or cloud PBX is the specific business telephone system built on VoIP, adding auto attendants, extensions, call groups and voicemail on top.
Yes, we handle number porting so your existing business number transfers across to your new hosted phone system with no change visible to your customers.
An auto attendant greets callers with a recorded menu and routes them to the right extension, department or voicemail based on the option they choose, reducing missed calls and removing the need for every call to be answered and transferred manually.
Once your hosted phone system is live, an old on-site PBX cabinet is no longer required, though we'll agree a cutover plan with you so there's no gap in service while numbers port across.
Timelines depend partly on number porting, which is controlled in part by your existing provider, but most hosted phone system rollouts can be planned and delivered within a few weeks once numbers and requirements are confirmed.
A hosted phone system depends on connectivity, so we typically recommend a failover option and can advise on backup connectivity as part of a wider resilience plan, so a single connection issue doesn't leave the business uncontactable.
You don't have to switch IT providers to use our hosted phone system service, though managing both together typically means faster diagnosis when call quality issues turn out to be network-related.
Limited time offer — valid until 31/05/2026
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