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Teams Direct Routing in the UK for Professional Services & Consulting
External calling inside Microsoft Teams, configured for UK professional services firms.
Lower Call Costs
SIP trunk rates are typically 30 to 50 percent cheaper than Microsoft Calling Plans, with competitive UK and international rates.
Greater Flexibility
Keep your existing numbers, choose your SIP provider, and configure call routing exactly how your business needs it.
Expert Management
Direct routing configuration is complex. We handle the session border controllers, SIP trunks, and Teams policies so you do not have to.
Many UK professional services firms already rely on Microsoft Teams for messaging and video meetings but still maintain a separate phone system for external calls. This means consultants and partners juggle two platforms, miss calls when away from their desk, and pay for infrastructure that duplicates what Teams already offers.
Cloudswitched enables Teams Direct Routing for professional services firms, providing external calling capabilities within the Teams interface alongside call queuing, voicemail, and mobile calling for consultants and partners on the move.
How it works for Professional Services businesses
A clear, structured process from consultation to ongoing support.
1
SBC Infrastructure
We operate resilient, geo-redundant Session Border Controllers certified for Microsoft Teams, eliminating the need for you to purchase and manage SBC hardware.
2
Number Management
We port your existing UK numbers and provision new ranges as needed, managing the relationship with carriers so you have a single point of contact.
3
Policy Configuration
Teams voice routing policies, dial plans, and emergency calling configuration are set up correctly from day one, with ongoing adjustments as your needs evolve.
Teams Direct Routing in the UK for Professional Services
Compliance Recording
Call recording within Teams provides audit trails for compliance, training, and quality assurance across your professional services firm.
Competitive Call Rates
Our SIP trunking delivers competitive UK and international call rates, reducing monthly telephony costs for your professional services firm.
Auto Attendant
Professional IVR within Teams greets clients and routes them to the correct department without manual intervention.
Full Teams Integration
Calls appear natively in Teams with presence, voicemail transcription, and call history alongside chats and meetings.
Direct Routing Service Includes
Managed Session Border Controller infrastructure
SIP trunk provisioning with UK PSTN connectivity
Number porting from existing providers
Teams voice routing policy configuration
Emergency calling (999) compliance setup
Ongoing monitoring and technical support
Why Professional Services businesses choose us
Specialist Teams Direct Routing provider with professional services deployment experience across the UK
Number porting and SIP trunk configuration handled end-to-end by our team
Call flow design tailored to the way professional services firms communicate with clients
Competitive per-channel pricing with no hidden setup fees
UK-based support team available alongside your Microsoft 365 environment
Free Teams calling assessment to identify savings for your professional services firm
Frequently Asked Questions
Direct Routing connects your business phone numbers to Microsoft Teams via SIP trunks, enabling your consultants and partners to make and receive external calls within the Teams app.
Yes, each user needs a Microsoft 365 licence with Teams and a Phone System add-on. We advise on the most cost-effective licensing for your professional services firm.
Absolutely. We port all your numbers to our SIP trunks and connect them to Teams. Your clients see no change.
Calling Plans are Microsoft's own PSTN service with limited number availability and higher per-user costs. Direct Routing uses our SIP trunks for more flexibility and lower rates.
Most direct routing deployments complete within 5-10 working days, including SIP trunk configuration, Teams setup, and testing.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Enable Direct Routing for Teams
Share your Teams environment details and we will plan your direct routing deployment.
Submit your details and one of our friendly team members will be in touch shortly