- IT Support
What is a Help Desk and How Should Your Business Use It?
23 Sep, 2025
Tailored cyber security solutions for saas & technology — from compliance and security to day-to-day support, all managed by UK-based experts.
Multiple layers of security ensure that if one control is bypassed, others are there to catch the threat.
Enterprise-grade security scaled and priced for small and medium businesses — no bloated enterprise packages.
Our team holds industry certifications including Cyber Essentials assessor status, CISSP and CompTIA Security+.
AWS native, EC2 / ECS / EKS / Lambda / RDS / S3 architecture operational IT supports the AWS-native discipline. The EC2 workflow, the ECS workflow, the EKS workflow, the Lambda workflow, the RDS workflow and the S3 workflow all retained operationally. Postgres (RDS, Aurora, Cloud SQL, Azure Database), pg-bouncer and pg-replication operational IT supports the Postgres discipline. The Aurora Postgres workflow, the Cloud SQL Postgres workflow, the Azure Database for PostgreSQL workflow, the pg-bouncer workflow and the streaming-replication workflow all retained operationally. Enterprise procurement, security questionnaire, MSA and DPA operational IT supports the enterprise-procurement discipline. The MSA workflow, the DPA workflow, the security-questionnaire workflow and the vendor-onboarding workflow all retained operationally. Sales-led-growth (SLG), enterprise contract, MSA and DPA operational IT supports the SLG discipline. The SLG workflow, the MSA workflow, the DPA workflow, the SoW workflow and the security-questionnaire workflow all retained operationally.
A clear, structured process from consultation to ongoing support.
We recommend the best tools for your situation, not the ones that pay us the highest commission. Your security comes first.
Technology alone is not enough. We train your people to recognise phishing, social engineering and other human-targeted attacks.
Every action, alert and remediation is logged and available in your compliance dashboard, making audits and insurance renewals painless.
GitHub Enterprise / Cloud, GitLab self-managed / Cloud, Bitbucket Data Center / Cloud and Gitea source-control workflow with GitHub Actions, GitLab CI, CircleCI, Buildkite, Drone and Jenkins CI/CD pipeline workflow all retained operationally.
SOC 2 Type I and Type II readiness against AICPA Trust Services Criteria (Security, Availability, Confidentiality, Processing Integrity, Privacy) with Vanta, Drata, Secureframe, Tugboat Logic, Sprinto and OneTrust GRC-automation workflow all retained operationally.
Semgrep, Snyk Code, SonarQube, GitHub Code Scanning and Checkmarx SAST workflow with Snyk Open Source, Dependabot, Renovate and OSV-Scanner SCA workflow plus OWASP ZAP, Burp Suite, Detectify and StackHawk DAST workflow all retained operationally.
Snowflake, BigQuery, Redshift, Databricks, Firebolt data-warehouse with dbt, Fivetran, Airbyte, Stitch, Hightouch reverse-ETL, Segment / RudderStack / Snowplow CDP and Mixpanel / Amplitude / Heap / PostHog product-analytics workflow all retained operationally.
CIS Controls v8 and CIS Benchmark for AWS, Azure, GCP, Kubernetes and Docker supported.
Out-of-hours weekend, bank-holiday and Sev-1 emergency-incident cover supported.
NIST CSF 2.0, NIST SP 800-53, NIST SP 800-171 and NIST SSDF supported.
HackerOne, Bugcrowd, Intigriti and YesWeHack bug-bounty programme supported.
PagerDuty, Opsgenie, FireHydrant and incident.io on-call rota supported.
1Password, Bitwarden, Doppler and HashiCorp Vault secret-management supported.
Jamf Pro, Mosyle, Kandji, Microsoft Intune and Jumpcloud MDM supported.

Yes. Out-of-hours engineer cover for weekend deploy, bank-holiday deploy, Sev-1 customer-impacting incident, multi-region failover and emergency-incident response by SaaS-aware engineers who understand the SaaS operating rhythm and the impact on customer SLAs all retained operationally.
Yes. GitHub Enterprise / Cloud, GitLab self-managed / Cloud, Bitbucket Data Center / Cloud and Gitea source-control workflow with GitHub Actions, GitLab CI, CircleCI, Buildkite, Drone and Jenkins CI/CD pipeline workflow plus branch-protection, code-owners and signed-commits workflow all retained operationally.
Yes. Postgres (Aurora, RDS, Cloud SQL, Azure Database, Crunchy Bridge, Neon, Supabase), MySQL / MariaDB / PlanetScale Vitess, MongoDB Atlas, DocumentDB, Cosmos DB, Redis / ElastiCache / Upstash, Elasticsearch / OpenSearch and TimescaleDB workflow all retained operationally.
Yes. OpenAI (GPT-5, o-series, embeddings), Anthropic Claude (Opus, Sonnet, Haiku), Azure OpenAI, AWS Bedrock, Google Vertex AI, Cohere and Mistral integration workflow with prompt-injection defence, PII-redaction, output-filtering, model-card, EU AI Act, ISO 42001 and NIST AI RMF workflow all retained operationally.
We support AWS-native (EC2, ECS, EKS, Lambda, RDS, Aurora, S3, CloudFront, IAM, KMS, Organisations), Azure-native (AKS, App Service, Functions, Azure SQL, Storage, Entra ID), GCP-native (GKE, Cloud Run, Cloud Functions, Cloud SQL, GCS, IAM) and multi-cloud architecture workflow all retained operationally.
Limited time offer - valid until 31/05/2026
Book a free security assessment and discover how Cloudswitched can protect your business.
Submit your details and one of our friendly team members will be in touch shortly
Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.