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Tailored IT support solutions for recruitment & staffing — from compliance and security to day-to-day support, all managed by UK-based experts.
Engineers based across London deliver onsite support within hours, covering the City, West End, Canary Wharf, and all boroughs.
SLA-backed response times ensure your team is never left waiting when technology lets them down.
Regular technology reviews keep your IT aligned with your business goals in a competitive London market.
Picture a Monday morning where account managers cannot access LinkedIn Recruiter and IT support is suddenly urgent. Because recruitment agencies handle sensitive work through Vincere, IT support and the REC go hand in hand. Our approach to IT support starts with your candidate portals, then layers in the controls the ICO expects. Under the bonnet it is a UK helpdesk and remote monitoring and management, configured so Vincere keeps performing through remote consultant access. Patch status, security posture and Broadbean health are tracked and shared openly. You keep ownership of your data and your JobAdder; we just make it work. Recruitment consultants get clear escalation paths and a named point of contact. We keep applicant tracking systems resilient, so a bad day stays a small day. It integrates cleanly with Vincere and the rest of the stack account managers already use. Reviews cover uptime and compliance, so nothing drifts between meetings. Everything runs on UK infrastructure, with data kept in the UK. Recovery from issues like remote consultant access is written down and tested, not assumed.
A clear, structured process from consultation to ongoing support.
Our engineers are based in London and know the city. We are not a regional provider stretching to cover the capital — London is our home ground.
We support London businesses across finance, legal, creative, and professional services, understanding the specific technology demands of each sector.
From ten-person startups to established firms of two hundred, our packages flex to match your size and ambitions.
When remote consultant access arrives, IT support keeps recruitment agencies steady: RDB ProNet stays reachable and directors carry on working. Nobody downs tools to wait for an answer.
You deal with named people who already know your setup, not a rotating queue. Raising a IT support issue means a quick chat about JobAdder, not a cold re-explanation.
Restores are tested on a schedule, not assumed, so even a bad day for recruitment agencies stays recoverable. RDB ProNet comes back in a known, documented order.
We resolve IT support so compliance officers spend less time fighting no proactive maintenance and more on billable work. Progress is reported against your contract each month.
Onboarding is methodical: we map CRM, learn how account managers use Bullhorn, and only then change anything. IT support improves without a disruptive switchover.
Monthly reporting measured against your contractual SLAs
Time spent learning LinkedIn Recruiter before anything changes
Engineers who speak to compliance officers like people
Backup and recovery that is tested, not assumed
Your data kept on UK infrastructure throughout
A UK-based helpdesk that genuinely understands recruitment agencies
Security built into IT support rather than bolted on

A named UK team that already knows recruitment agencies and the CRM you rely on. They handle IT support proactively, flag issues before compliance officers notice them, and review progress with you regularly, so nothing important quietly slips through the gap between one helpdesk ticket and the next.
Yes. We size IT support for recruitment agencies rather than enterprise budgets, with predictable monthly costs and no lock-in. You pay for what you genuinely need to resolve the work, and the roadmap is yours to see, so spend stays aligned with the value you are actually getting.
Yes, where recruitment agencies need it. Monitoring runs around the clock, and out-of-hours cover for IT support can be arranged so that a problem during ATS uptime does not wait until morning. We agree the level up front, so the response matches what your business genuinely requires.
That is exactly what the roadmap is for. We review compliance and data security regularly, so IT support scales as your recruitment agencies take on more resourcers, more clients and heavier demands, rather than becoming the bottleneck that holds the business back just as things start to take off.
We are a UK firm sized for recruitment agencies, so you get named engineers who learn your RDB ProNet instead of a faceless queue. IT support is handled in plain English, costs are transparent, and you are never too small to matter, which is rarely true at the enterprise end of the market.
There is no lock-in, so the relationship has to keep earning its place. In practice issues with IT support are raised at the monthly review and dealt with directly by your named contact. We would far rather fix the root cause for recruitment agencies than watch you quietly drift towards leaving.
Limited time offer - valid until 31/05/2026
Tell us about your London business and we will recommend the ideal support package.
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