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From
£20
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
Same Day IT Support in the UK
When technology fails, you need it fixed today — not next week. Cloudswitched provides same day IT support for UK businesses, with remote resolution in minutes and onsite visits arranged the same day when needed.
Today, Not Tomorrow
Issues reported in the morning are resolved the same day. Most remote problems are fixed within the hour.
Instant Remote Help
Our engineers connect to your systems within minutes of your call, starting work immediately.
Same Day Onsite
When physical presence is needed, we dispatch engineers to your location the same working day.
Why Same Day Matters
Every hour your team spends waiting for IT support is an hour of lost productivity. Traditional IT providers schedule visits days in advance, leaving your staff unable to work effectively. Cloudswitched operates with urgency as standard, treating every support request as time-sensitive and aiming to resolve issues the same day they are reported.
What Sets Us Apart
Remote First
Over 80 per cent of issues are resolved remotely within the first hour, often during the initial call. No waiting for an engineer to travel to your office.
Onsite When Needed
For hardware failures and infrastructure issues that require hands-on work, we arrange same day onsite visits within our coverage area.
SLA Guaranteed
Our response and resolution targets are contractually defined, giving you confidence that same day service is a commitment, not a best effort.
Same Day Support Includes
Remote troubleshooting within minutes of your call
Same day onsite engineering visits
Priority queuing for urgent issues
Hardware diagnosis and temporary replacement
Network and server emergency response
End-of-day status updates on all open tickets
Same Day IT Support Plans
From
£40
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£60
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
We guarantee same day response and work on your issue until it is resolved. The vast majority of problems are fixed the same day. In rare cases where parts need ordering or third-party involvement is required, we keep you informed and provide temporary solutions.
For critical issues, our remote response is within 15 minutes. Standard requests are responded to within two hours. Most remote problems are fully resolved within 30 to 60 minutes of first contact.
Same day onsite visits are available across London and the South East as standard. For other UK locations, we arrange onsite visits as quickly as possible, typically next business day, while providing immediate remote support in the interim.
Same day remote support is available on all our managed packages. Same day onsite visits are included on our Assurance and Ultimate plans. Essentials clients can request onsite visits at a pre-agreed day rate.
We begin work the same day and provide a clear timeline for resolution. Temporary workarounds are put in place to minimise disruption while the underlying issue is being resolved, and you receive daily updates on progress.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Let's Talk About Your IT
Tell us what is happening and we will get to work on resolving it today.
Submit your details and one of our friendly team members will be in touch shortly