- IT Support
When Should You Escalate an IT Issue? A Guide for Staff
13 Sep, 2025







£611.27 inc. VAT
AI-generated summary
For £509.44 ex-VAT, this Lenovo 2-in-1 sits in the “get work done without paying premium money” bracket, and that’s the right mindset. The touchscreen + 2-in-1 hinge is genuinely useful for meetings, quick mark-ups, and showing stuff to clients—especially if your team is doing a lot of admin, light browser-based work, spreadsheets, and email. You’ll probably appreciate the Wi‑Fi 6E if your office has modern access points and you want stable performance around busy networks. Windows 11 Pro is also the sensible choice for a business fleet where you care about manageability and policies.
Where I’d be cautious: this isn’t a “serious multitasker for heavy workloads” machine. If your users expect constant browser tabs plus heavier apps (large file work, design tools, data crunching, anything compute-hungry), they’ll feel constrained and may get frustrated faster than expected. Also, 8GB RAM and entry-level storage can be fine day-to-day, but only if you keep things tidy—think “office worker” rather than “power user.” I’d buy this for sales support, field/admin staff, training rooms, and anyone who benefits from the tablet mode—while I’d steer away from it for engineers or teams who regularly run demanding software.

Samsung
Samsung Galaxy Chromebook Go - 180-degree hinge design - Intel Celeron - N4500 / up to 2.8 GHz - Chrome OS - UHD Graphics - 4 GB RAM - 64 GB eMMC - 11.6" 1366 x 728 (HD) - Wi-Fi 6

Lenovo
Lenovo 500w 2-in-1 Gen 5 83LH - Flip design - Intel N-series - N150 / up to 3.6 GHz - Win 11 Pro - Intel Graphics - 8 GB RAM - 128 GB SSD NVMe - 12.2" IPS touchscreen 1920 x 1200 - Wi-Fi 6E, Bluetooth - slate grey - kbd: UK

HP
HP EliteBook 660 G11 Notebook - Intel Core Ultra 5 - 125U / up to 4.3 GHz - Win 11 Pro - Intel Graphics - 8 GB RAM - 512 GB SSD NVMe - 16" IPS 1920 x 1200 - Gigabit Ethernet - Wi-Fi 6E, Bluetooth - pike silver - kbd: UK - with HP Wolf Pro Security Edition (1 year)

Dell
Dell Pro 13 Plus PB13250 - Intel Core Ultra 7 - 265U / up to 5.3 GHz - vPro Enterprise - Win 11 Pro - Intel Graphics - 32 GB RAM - 512 GB SSD NVMe - 13.3" IPS 1920 x 1200 (Full HD Plus) - Wi-Fi 6E - 4G - platinum silver - BTS - with 1 Year Basic Onsite
Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.