- IT Support
The Hidden Costs of Cheap IT Support
11 Mar, 2026

£2961.00 inc. VAT
AI-generated summary
Lenovo’s 3-year warranty/support extension (00YH598) is one of those purchases that’s less exciting than buying “more kit,” but it can be genuinely good value if you operate devices that you can’t afford to sit idle. If you’re a UK business reselling or maintaining fleets of Lenovo systems, the biggest benefit isn’t the marketing name—it’s having predictable cover and a known route to support, especially when you’re dealing with intermittent storage/system issues that can eat time internally. For £2,467.50 ex-VAT, though, I’d only call it sensible if you can justify the risk: how critical are these units to daily operations, and how expensive is a few days of downtime (or internal troubleshooting) for your team?
Who should buy: organisations with Lenovo hardware where support turnaround really matters—IT desks managing multiple sites, MSPs/resellers who need cleaner support pathways, or any team where “we’ll handle it ourselves” isn’t a realistic option. Who should probably not: small teams running non-critical workloads, or anyone with already-strong in-house spares/refresh strategy, because you might be paying for coverage you won’t use. Also, check what “support” actually includes for your specific device/contract—if it’s not covering the scenarios you’re worried about (accidental damage vs. faults, response times, parts logistics, etc.), the price can start to look steep fast.

Lenovo
Lenovo Asynchronous Mirroring - Licence - for ThinkSystem DE4000F, DE4000H Hybrid

Lenovo
VMware Virtual SAN Standard - (v. 7) - licence + 1 year Lenovo Subscription and Support - 1 processor - for ThinkSystem SR250 V2, SR630 V2, SR645, SR650 V2, SR665, ST250 V2, ST50, ST50 V2, ST650 V2

Dell
Avocent Silver Hardware Maintenance - Extended service agreement - advance parts replacement - 4 years - response time: NBD - for Dell DMPU4032-G01

Lenovo
VMware vSphere Essentials Plus Kit - (v. 7) - licence + 1 year VMware Subscription and Support - 3 hosts (up to 2 processors per host)
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