- IT Support
What to Expect in Your First Month with a New IT Provider
5 Jul, 2025
Dental Expertise
We understand the specific data protection requirements and compliance landscape for dental businesses — ensuring every backup policy is tailored to your sector.
Tailored Backup Packages
Bespoke hybrid backup packages designed specifically for the dental sector, aligned with your data volumes, compliance needs and recovery objectives.
London Based
Centrally located in the City of London, providing hands-on backup management and face-to-face consultations for dental firms.
Dental practices hold sensitive patient records, digital X-ray images, treatment plans, and NHS submission data that must be protected under NHS DSPT and GDPR requirements. Data loss can halt appointments, delay NHS claims, and trigger regulatory action.
Cloudswitched provides NHS-compliant cloud backup for UK dental practices. We protect your patient records, clinical images, and NHS data with encrypted, automated backup and tested recovery procedures supporting your regulatory obligations.
What is hybrid cloud backup?
The best of both worlds
Hybrid cloud backup combines local backup — stored on a device in your office — with offsite cloud backup stored in a secure, geographically separate data centre. This dual approach gives you the speed of local restores for day-to-day recovery needs and the security of offsite cloud storage for disaster recovery scenarios such as fire, flood, ransomware or theft.
Unlike cloud-only backup, which depends entirely on your internet connection for both backups and restores, a hybrid approach means you can restore large volumes of data quickly from the local device while still having a secure offsite copy for worst-case scenarios. It's the gold standard for business data protection and business continuity planning for your dental business.
Who needs a managed backup service?
Any business that relies on digital data — which is virtually every dental business today — needs a reliable, tested backup solution. However, simply having backup software installed is not enough. Backups fail silently, retention policies drift, storage fills up and restore procedures go untested until the moment you need them most.
A managed hybrid cloud backup service means our engineers monitor your backups daily, resolve failures proactively, test restores regularly and ensure your data protection meets compliance requirements such as GDPR, Cyber Essentials and ISO 27001. You get peace of mind knowing your backups are not just running — they're working.
How our hybrid cloud backup service works
1
Backup Assessment
We audit your current data, systems and backup setup to identify what needs protecting, how much storage is required and the optimal backup schedule. We assess your RPO (Recovery Point Objective) and RTO (Recovery Time Objective) requirements to design the right solution for your dental business.
2
Installation & Configuration
We deploy and configure the backup agent on your servers and workstations, set up the local backup device, configure encryption keys, define retention policies and schedule automated backups. Cloud replication is configured to our UK-based data centre for offsite protection.
3
Automated Backup & Monitoring
Once live, backups run automatically on schedule. Our team monitors every backup job daily — checking for failures, warnings, capacity issues and performance. Any issues are resolved proactively before they become a problem, with daily notifications keeping you informed.
4
Restore Testing & Ongoing Management
We perform regular test restores to verify your backups are recoverable. Our managed service includes ongoing capacity management, retention policy adjustments, software updates and support for any restore requests — from a single file to a full server recovery.
Our Cloud Backup for Dental
Patient Record Backup
Automated protection of SOE, Dentally, EXACT, and other practice management data including patient histories, treatment plans, and clinical notes.
Clinical Image Protection
Secure backup of digital X-rays, CBCT scans, intraoral photographs, and clinical images with long-term retention for professional indemnity.
Hybrid Protection
From local on-site backup appliances to encrypted cloud replication, we cover every layer of data protection — ensuring your dental business can recover from any scenario, whether it's accidental deletion or a full site disaster.
Dental businesses turn to us when
Their current IT provider does not understand dental practice management software like Dentally, SOE, or Exact and cannot troubleshoot clinical system issues effectively
Their digital X-ray or imaging systems keep failing to connect to patient records, wasting clinical time and frustrating dentists during appointments
They are worried about CQC compliance and do not have confidence their IT systems meet Regulation 17 requirements for data governance and security
Their NHS BSA claims submissions keep failing or timing out, delaying payments and creating administrative headaches for their practice manager
Their practice management system is running slowly, causing delays between surgeries and reducing the number of patients they can see each day
They are opening a new surgery or additional practice location and need reliable IT infrastructure that mirrors their existing setup precisely
They handle sensitive patient health data but lack proper encryption, access controls, and backup systems to protect it adequately
They have no disaster recovery plan and losing access to patient records would prevent them from operating their practice safely
They need to meet Cyber Essentials requirements for NHS contracts or want to demonstrate security best practice to patients and regulators
Our approach
A proven four-stage process that takes you from vulnerable to fully protected with hybrid cloud backup.
1
Discovery & Assessment
We audit your current backup infrastructure, data volumes, retention requirements and recovery objectives. We identify critical systems, compliance obligations and single points of failure that put your business at risk.
2
Design & Configuration
We design a hybrid backup architecture combining on-site appliances with secure cloud storage. Encryption policies, scheduling, retention rules and disaster recovery runbooks are configured to meet your RPO and RTO targets.
3
Deploy & Verify
We deploy backup agents across your servers and workstations, run initial full backups and perform test restores to validate every recovery path. Nothing goes live until we've proven it works end to end.
4
Monitor & Maintain
Daily monitoring of every backup job, proactive alerting on failures, regular test restores and quarterly reviews ensure your protection stays current as your data and infrastructure evolve.
Why choose Cloudswitched for dental cloud backup?
NHS DSPT compliant backup solutions for dental practices
Experience protecting UK dental practices from single surgeries to multi-site groups
Long-term clinical image retention meeting GDC and indemnity requirements
Backup of dental-specific platforms including SOE, Dentally, and EXACT
Automated daily backups with no disruption to clinical appointments
Our Cloudswitched Hybrid Backup Packages
Workstation
Unmanaged
Hybrid Backup
From£2500PM
- Workstation Backup License
- Access to Customer Portal
- Daily notifications
- 100GB of cloud storage (expandable)
Workstation
Managed
Hybrid Backup
From£4500PM
- Workstation Backup License
- Access to Customer Portal
- Daily notifications
- Monitoring
- Maintenance
- 100GB of cloud storage (expandable)
Server
Unmanaged
Hybrid Backup
From£7500PM
- Server Backup License
- Access to Customer Portal
- Daily notifications
- 500GB of cloud storage (expandable)
Server
Managed
Hybrid Backup
From£12500PM
- Server Backup License
- Access to Customer Portal
- Daily notifications
- Monitoring
- Maintenance
- 500GB of cloud storage (expandable)
Why Cloudswitched for Cloud Backup?
We combine deep infrastructure expertise with enterprise-grade backup technology to deliver protection that actually works when disaster strikes.
Hybrid by design
On-site backup appliances for instant local recovery combined with encrypted cloud replication for offsite disaster protection. Two copies, two locations, zero single points of failure.
IT company, not just a reseller
We understand servers, networks and virtualisation at a deep technical level. Our backup solutions are designed by engineers who manage the infrastructure they protect — not salespeople reading a script.
15-minute recovery objective
Our hybrid architecture enables rapid recovery from local appliances. Critical systems can be restored in minutes, not hours — minimising downtime and keeping your business operational.
End-to-end encryption
AES-256 encryption at rest and in transit. Your data is encrypted before it leaves your premises and stays encrypted in the cloud. We never hold your encryption keys — only you can access your data.
Daily monitoring and alerting
Every backup job is monitored around the clock. If a job fails, we know before you do — and we fix it proactively. No more discovering your backups haven't run for weeks when disaster strikes.
Fixed monthly pricing
Transparent, predictable costs with no hidden fees for restores, support calls or emergency recoveries. You know exactly what you're paying every month — and what you're getting for it.
Named account manager
No ticket queues or call centres. You get a dedicated account manager who knows your infrastructure, your backup schedule and your recovery priorities — available by phone, email or video call.
Regular test restores
We don't just back up your data — we regularly test that it can be restored. Quarterly restore drills ensure your disaster recovery plan actually works, giving you genuine confidence in your protection.
Customer portal access
Full visibility into your backup environment through a dedicated customer portal. Monitor job status, storage usage, retention policies and recovery history — anytime, from anywhere.
What our clients say
I have always found Cloudswitched to be extremely efficient and helpful. They always respond to any queries immediately. I am very happy with their service.
Amanda
Buy:Time
Working with Cloudswitched has been amazing. We are so glad to have chosen them for our IT support. Their team has been able to effectively solve our IT problems, and most of it without requiring to be on site. They are friendly, approachable and offer excellent customer service. It is a pleasure to work with them
Nanda Rahman
Bio Nano Consulting
No problem is too big or small for the Cloudswitched team, they are quick to respond and happy to work around the busy schedules of our team. A special thank you for your tireless efforts recently during our office move, your help and smiles throughout were hugely appreciated.
Karlymay Green
Builtvisible
Industry
Disaster Recovery for Dental Practices
disaster recovery for dental practices
Disaster recovery for dental surgeries protecting patient records, clinical images, and NHS BSA submission data. We deliver CQC-compliant cloud backup with tested recovery procedures for your practice systems.
Frequently Asked Questions
Got questions about cloud backup for dental businesses? We've answered the most common ones below.
Do you support dental practice management software like Dentally and SOE?
Yes, we have extensive experience supporting dental practices that run Dentally, SOE (Software of Excellence), Exact, and other dental practice management platforms. We handle server infrastructure, database performance, NHS BSA connectivity, digital imaging integration, and day-to-day troubleshooting to keep your clinical operations running smoothly.
How do you help dental practices meet CQC requirements?
We implement the IT controls that satisfy CQC Regulation 17 requirements for good governance, including role-based access controls for patient records, encrypted data storage, comprehensive audit trails, regular backups with tested recovery procedures, and documentation that demonstrates your compliance during inspections.
Can you integrate our digital X-ray and imaging systems?
Absolutely. We configure and support integration between intraoral cameras, digital X-ray sensors, CBCT scanners, and OPG machines with your practice management software. We ensure images capture, store, and display reliably so your clinicians have immediate access to diagnostic imaging during patient consultations.
Do you support NHS dental practices with BSA connectivity?
Yes, we ensure reliable connectivity to NHS BSA systems for claims submission, performer validation, and UDA reporting. We troubleshoot submission failures, maintain secure N3/HSCN connections where required, and ensure your practice management system is configured correctly for NHS workflows.
Get in touch to activate a 1-month free trial
Discover how vulnerable your current backup is. We'll assess your infrastructure, identify risks and show you exactly how hybrid cloud backup can protect your dental business — completely free, no strings attached.
Start protecting your data today
Whether you need to replace tape-based backups, add offsite disaster recovery or implement a complete hybrid solution, our team is ready to deliver enterprise-grade protection for your dental business.
What you'll get
- ✓ Full backup infrastructure audit
- ✓ Risk and gap analysis
- ✓ RPO/RTO assessment
- ✓ Hybrid architecture recommendation
- ✓ Custom pricing proposal
Submit your details and one of our friendly team members will be in touch with you shortly