- IT Support
Remote and Onsite IT Support in London and Across the UK
11 Apr, 2026
Local to Kent
40 minutes by Southeastern from London Bridge to Maidstone East station from our City of London office. We understand the Kent market and the data protection challenges your business faces.
Tailored Backup Packages
Bespoke hybrid backup packages designed for logistics, retail, agriculture, professional services, manufacturing, tourism businesses in Kent, aligned with your data volumes and recovery objectives.
20+ Years Experience
Over two decades of IT infrastructure expertise. We've protected thousands of servers and workstations across every major industry.
Kent is known as the Garden of England and provides a substantial commercial base across Dartford, Maidstone, Canterbury, and the Thames Gateway towns. The Bluewater shopping centre and Ebbsfleet International station anchor major development in North Kent, while the county's Channel Tunnel Rail Link provides direct access to continental Europe. Kent's business parks and enterprise zones offer competitive alternatives to London premises.
Our team provides expert hybrid cloud backup and disaster recovery to logistics, retail, agriculture, professional services, manufacturing, tourism businesses across Kent. Based in the City of London, we are just 40 minutes by southeastern from london bridge to maidstone east station away, combining local knowledge with enterprise-grade data protection expertise.
What is hybrid cloud backup?
The best of both worlds
Hybrid cloud backup combines local backup — stored on a device in your office — with offsite cloud backup stored in a secure, geographically separate data centre. This dual approach gives you the speed of local restores for day-to-day recovery needs and the security of offsite cloud storage for disaster recovery scenarios such as fire, flood, ransomware or theft.
Unlike cloud-only backup, which depends entirely on your internet connection for both backups and restores, a hybrid approach means you can restore large volumes of data quickly from the local device while still having a secure offsite copy for worst-case scenarios. It's the gold standard for business data protection and business continuity planning.
Who needs a managed backup service?
Any business that relies on digital data — which is virtually every business today — needs a reliable, tested backup solution. However, simply having backup software installed is not enough. Backups fail silently, retention policies drift, storage fills up and restore procedures go untested until the moment you need them most.
A managed hybrid cloud backup service means our engineers monitor your backups daily, resolve failures proactively, test restores regularly and ensure your data protection meets compliance requirements such as GDPR, Cyber Essentials and ISO 27001. You get peace of mind knowing your backups are not just running — they're working.
How our hybrid cloud backup service works
1
Backup Assessment
We audit your current data, systems and backup setup to identify what needs protecting, how much storage is required and the optimal backup schedule. We assess your RPO (Recovery Point Objective) and RTO (Recovery Time Objective) requirements to design the right solution.
2
Installation & Configuration
We deploy and configure the backup agent on your servers and workstations, set up the local backup device, configure encryption keys, define retention policies and schedule automated backups. Cloud replication is configured to our UK-based data centre for offsite protection.
3
Automated Backup & Monitoring
Once live, backups run automatically on schedule. Our team monitors every backup job daily — checking for failures, warnings, capacity issues and performance. Any issues are resolved proactively before they become a problem, with daily notifications keeping you informed.
4
Restore Testing & Ongoing Management
We perform regular test restores to verify your backups are recoverable. Our managed service includes ongoing capacity management, retention policy adjustments, software updates and support for any restore requests — from a single file to a full server recovery.
Our Cloud Backup service in Kent
Hybrid Architecture
Every backup solution we deploy for Kent businesses combines fast local recovery with encrypted cloud replication. Two copies of your data, in two separate locations, with zero single points of failure — giving you genuine protection against any disaster scenario.
Clarity and Control
Full visibility into your backup environment through our customer portal. Monitor job status, storage usage and recovery history in real time. You'll always know exactly what's protected, when it was last backed up and how quickly it can be restored.
Automated and Monitored
No more changing tapes or rotating hard drives. Our hybrid backup runs automatically on schedule, with every job monitored 24/7 by our operations team. If something fails, we know immediately and fix it proactively.
Kent businesses turn to us when
They have no formal backup strategy and are relying on manual processes or consumer-grade tools
Their current backup is untested and they have no confidence it would actually recover in a disaster
They've experienced data loss from ransomware, hardware failure or accidental deletion
Their backup provider offers no monitoring and failed jobs go unnoticed for weeks
They need to meet compliance requirements that demand encrypted offsite backup and documented recovery procedures
Their recovery times are too slow and even minor incidents cause hours of costly downtime
They're still changing tapes or rotating hard drives manually and want a modern, automated solution
They need disaster recovery for virtual environments running on VMware, Hyper-V or cloud platforms
They want a single provider who manages backup, monitoring, test restores and disaster recovery planning end to end
Our approach
A proven four-stage process that takes you from vulnerable to fully protected with hybrid cloud backup.
1
Discovery & Assessment
We audit your current backup infrastructure, data volumes, retention requirements and recovery objectives. We identify critical systems, compliance obligations and single points of failure that put your business at risk.
2
Design & Configuration
We design a hybrid backup architecture combining on-site appliances with secure cloud storage. Encryption policies, scheduling, retention rules and disaster recovery runbooks are configured to meet your RPO and RTO targets.
3
Deploy & Verify
We deploy backup agents across your servers and workstations, run initial full backups and perform test restores to validate every recovery path. Nothing goes live until we've proven it works end to end.
4
Monitor & Maintain
Daily monitoring of every backup job, proactive alerting on failures, regular test restores and quarterly reviews ensure your protection stays current as your data and infrastructure evolve.
Why choose Cloudswitched for cloud backup in Kent?
We're not a typical backup reseller. As an established IT company with deep infrastructure expertise, we understand servers, networks, virtualisation and storage at a fundamental level. This means our backup solutions are designed by engineers who manage the infrastructure they protect — not salespeople reading from a product sheet.
Unlike providers that sell you a license and walk away, every backup environment we manage gets genuine human attention. We monitor every job daily, investigate failures proactively, perform regular test restores and continuously optimise your backup policies as your data and infrastructure evolve.
Our hybrid approach combines the speed of local backup with the safety of encrypted cloud replication. You get sub-15-minute recovery for everyday issues and complete disaster protection against site-level events like fire, flood or ransomware — all from a single managed solution.
Our pricing is fixed and transparent. No hidden fees for restores, no per-incident charges for support calls, no surprise bills when you actually need to recover data. You know exactly what you're paying every month and what you're getting for it.
We hold current certifications across all major backup and virtualisation platforms — VMware, Hyper-V, Azure, AWS and more. Our team stays on top of every platform update, vulnerability disclosure and best practice change, so your protection always uses the latest technology.
And because we work with businesses across London and the UK, we understand the compliance and regulatory landscape. Whether you need to meet GDPR, ISO 27001, Cyber Essentials or sector-specific requirements, our backup solutions are designed with compliance built in from day one.
Our Cloudswitched Hybrid Backup Packages
Workstation
Unmanaged
Hybrid Backup
From£2500PM
- Workstation Backup License
- Access to Customer Portal
- Daily notifications
- 100GB of cloud storage (expandable)
Workstation
Managed
Hybrid Backup
From£4500PM
- Workstation Backup License
- Access to Customer Portal
- Daily notifications
- Monitoring
- Maintenance
- 100GB of cloud storage (expandable)
Server
Unmanaged
Hybrid Backup
From£7500PM
- Server Backup License
- Access to Customer Portal
- Daily notifications
- 500GB of cloud storage (expandable)
Server
Managed
Hybrid Backup
From£12500PM
- Server Backup License
- Access to Customer Portal
- Daily notifications
- Monitoring
- Maintenance
- 500GB of cloud storage (expandable)
Why Cloudswitched for Cloud Backup?
We combine deep infrastructure expertise with enterprise-grade backup technology to deliver protection that actually works when disaster strikes.
Hybrid by design
On-site backup appliances for instant local recovery combined with encrypted cloud replication for offsite disaster protection. Two copies, two locations, zero single points of failure.
IT company, not just a reseller
We understand servers, networks and virtualisation at a deep technical level. Our backup solutions are designed by engineers who manage the infrastructure they protect — not salespeople reading a script.
15-minute recovery objective
Our hybrid architecture enables rapid recovery from local appliances. Critical systems can be restored in minutes, not hours — minimising downtime and keeping your business operational.
End-to-end encryption
AES-256 encryption at rest and in transit. Your data is encrypted before it leaves your premises and stays encrypted in the cloud. We never hold your encryption keys — only you can access your data.
Daily monitoring and alerting
Every backup job is monitored around the clock. If a job fails, we know before you do — and we fix it proactively. No more discovering your backups haven't run for weeks when disaster strikes.
Fixed monthly pricing
Transparent, predictable costs with no hidden fees for restores, support calls or emergency recoveries. You know exactly what you're paying every month — and what you're getting for it.
Named account manager
No ticket queues or call centres. You get a dedicated account manager who knows your infrastructure, your backup schedule and your recovery priorities — available by phone, email or video call.
Regular test restores
We don't just back up your data — we regularly test that it can be restored. Quarterly restore drills ensure your disaster recovery plan actually works, giving you genuine confidence in your protection.
Customer portal access
Full visibility into your backup environment through a dedicated customer portal. Monitor job status, storage usage, retention policies and recovery history — anytime, from anywhere.
Serving Kent and Surrounding Areas
Whether you're near Bluewater Shopping Centre, Canterbury Cathedral or elsewhere in the county, Cloudswitched delivers the same high standard of hybrid cloud backup and disaster recovery that London businesses have trusted for over 20 years. We support logistics, retail, agriculture, professional services, manufacturing, tourism businesses with tailored backup strategies that fit their specific data volumes, compliance requirements and recovery objectives.
What our clients say
I have always found Cloudswitched to be extremely efficient and helpful. They always respond to any queries immediately. I am very happy with their service.
Amanda
Buy:Time
Working with Cloudswitched has been amazing. We are so glad to have chosen them for our IT support. Their team has been able to effectively solve our IT problems, and most of it without requiring to be on site. They are friendly, approachable and offer excellent customer service. It is a pleasure to work with them
Nanda Rahman
Bio Nano Consulting
No problem is too big or small for the Cloudswitched team, they are quick to respond and happy to work around the busy schedules of our team. A special thank you for your tireless efforts recently during our office move, your help and smiles throughout were hugely appreciated.
Karlymay Green
Builtvisible
Location
Data Protection Services in Kent
data protection services Kent
Data protection services in Kent combining cloud backup, disaster recovery, and business continuity into one managed solution. We safeguard your data against ransomware, hardware failure, and human error.
Frequently Asked Questions
Got questions about hybrid cloud backup? We've answered the most common ones below. If you need more detail, get in touch.
What is hybrid cloud backup?
Hybrid cloud backup combines local on-site backup with secure cloud replication, giving you two copies of your data in two separate locations. Local backups enable fast recovery for everyday issues like accidental deletion, while cloud copies protect against site-level disasters such as fire, flood or ransomware that destroys your local infrastructure.
How quickly can you restore our data?
From local backup appliances, individual files can be restored in seconds and full server images in minutes. Our average recovery time is under 15 minutes for local restores. Cloud-based restores take longer depending on data volume and bandwidth, but we design every solution to meet your specific RTO targets.
Is our data encrypted?
Yes, at every stage. Data is encrypted with AES-256 before it leaves your premises, transferred over TLS-encrypted connections and stored encrypted in the cloud. Crucially, we never hold your encryption keys — only your organisation can decrypt your data, ensuring complete confidentiality.
What happens if we get hit by ransomware?
Our hybrid backup architecture is your primary defence against ransomware. Because cloud backups are air-gapped from your network, ransomware cannot encrypt or delete them. We can restore your entire environment from clean cloud backups — typically within hours, not days — getting your business back online with minimal data loss.
Do you support virtual environments?
Absolutely. We support image-level backups for VMware, Hyper-V, Azure and AWS virtual machines. This enables instant virtualisation — spinning up a failed VM directly from its backup image — and rapid bare-metal recovery to new hardware. Physical servers and workstations are also fully supported.
How much cloud storage do we get?
Our packages start from 100GB for workstations and 500GB for servers, with unlimited expansion available. Storage scales automatically as your data grows, and our True Delta deduplication ensures you only pay for genuinely unique data. We review storage usage quarterly and recommend adjustments proactively.
What if our internet connection is slow?
Our True Delta deep deduplication technology means only genuinely new or changed data blocks are sent across your network — not entire files. This reduces backup traffic by up to 90% compared to traditional solutions, making hybrid cloud backup viable even on slower internet connections. Initial seeding can also be performed via physical media.
Do you test that our backups actually work?
Yes, regularly. We perform scheduled test restores — recovering individual files, databases and full system images — to verify every recovery path. Quarterly disaster recovery drills simulate real failure scenarios and document actual recovery times. You receive full reports on every test, giving you genuine confidence in your protection.
Get in touch to activate a 1-month free trial
Discover how vulnerable your current backup is. We'll assess your infrastructure, identify risks and show you exactly how hybrid cloud backup can protect your business — completely free, no strings attached.
Start protecting your data in Kent
Whether you need to replace tape-based backups, add offsite disaster recovery or implement a complete hybrid solution, our team is ready to deliver enterprise-grade protection for your business.
What you'll get
- ✓ Full backup infrastructure audit
- ✓ Risk and gap analysis
- ✓ RPO/RTO assessment
- ✓ Hybrid architecture recommendation
- ✓ Custom pricing proposal
Submit your details and one of our friendly team members will be in touch with you shortly