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The Guide to Mesh Wi-Fi for Business Premises
18 Mar, 2026
VoIP & Phone Systems for Finance & Banking in Wells
Secure, compliant phone systems for FCA-regulated financial services.
Finance Expertise
We understand the specific telephony requirements and communication workflows of finance businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the finance sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for finance firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Financial services firms face strict FCA requirements for call recording, communication monitoring, and operational resilience. Your phone system must support regulatory compliance while delivering the professional call quality your clients expect.
Cloudswitched provides FCA-compliant VoIP solutions for UK financial services firms. Our systems deliver mandatory call recording, secure communications, and the operational resilience the FCA demands, alongside professional features that enhance client relationships.
Finance in Wells
As a city with strengths in tourism, agriculture, hospitality, Wells offers finance businesses a practical operating environment. Wells is England's smallest city, nestled at the foot of the Mendip Hills in Somerset with an economy anchored by tourism, agriculture, and local services. The commercial diversity here encourages finance firms seeking reliable IT infrastructure and local business networks.
Why Finance Businesses Choose Wells
Finance businesses choose Wells for its excellent connectivity and quality environment. 2 hours 30 minutes by train from London Paddington to Castle Cary, then 30 minutes by bus, making it accessible for finance firms trading nationally. The proximity to Wells Cathedral, Bishop's Palace, Vicar's Close enhances the professional setting.
Local Economy
Wells's economic activity spans tourism, agriculture, hospitality and more. The finance sector here continues to grow, supported by the city's active business community. Technology adoption across local businesses creates ongoing demand for finance IT services.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Finance
FCA Call Recording
Automatic call recording with secure, tamper-evident storage meeting FCA MiFID II and COBS requirements for financial advice and transaction records.
Compliance Monitoring
Supervisory tools enabling compliance teams to monitor, review, and audit recorded calls for regulatory purposes.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your finance business communicates efficiently across every channel.
Finance businesses turn to us when
Their current IT provider does not understand FCA regulatory requirements or the urgency of trading floor issues
They have experienced downtime on Bloomberg or trading platforms and their provider was too slow to respond
They need to demonstrate robust IT controls and audit trails for FCA compliance reviews
Their cyber security posture is not sufficient for the level of threat targeting financial services
They are expanding their London office and need infrastructure that supports low-latency trading and secure client data handling
They need PCI DSS compliance for payment processing and their current setup has gaps
Their disaster recovery plan has never been properly tested and they worry about regulatory scrutiny
They are migrating from legacy on-premises systems to cloud but cannot afford disruption to client-facing operations
They need a technology partner who can speak confidently to regulators and auditors about their IT environment
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for finance VoIP?
FCA MiFID II compliant call recording with secure, auditable storage
Trusted by FCA-regulated firms including wealth managers, IFAs, and brokerages
Compliance team access for call monitoring and supervisory review
Redundant infrastructure meeting FCA operational resilience requirements
UK-based support with financial services expertise and priority SLAs
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Finance in Wells
Wells offers finance businesses solid digital infrastructure foundations. Fibre connectivity across the city supports the digitally driven requirements of finance operations. Finance firms here benefit from established connectivity options and growing bandwidth availability.
About Wells
Wells is England's smallest city, nestled at the foot of the Mendip Hills in Somerset with an economy anchored by tourism, agriculture, and local services. The city's perfectly preserved medieval centre, dominated by the magnificent cathedral and Bishop's Palace, draws visitors from around the world. Despite its small scale, Wells supports a vibrant independent business community with artisan food producers, boutique retailers, and professional services firms serving the surrounding rural economy.
Key industries: tourism, agriculture, hospitality, independent retail, food production, professional services
Getting here: 2 hours 30 minutes by train from London Paddington to Castle Cary, then 30 minutes by bus
City
Wells
Near Wells Cathedral, Bishop's Palace, Vicar's Close
Industry
Cloud Telephony for Finance
cloud telephony for Finance
Cloud telephony solutions designed for the finance industry. Enable flexible working, integrate with your existing software, and never miss an important call again.
Location
Hosted PBX in Wells
hosted PBX Wells
Hosted PBX solutions for Wells organisations that want a professional phone system without on-site hardware. Fully managed, scalable, and packed with advanced call-handling features.
Frequently Asked Questions
Got questions about VoIP and phone systems for finance businesses? We've answered the most common ones below.
Do you understand FCA IT requirements for regulated firms?
Yes. We support multiple FCA-regulated firms across London and understand the systems and controls requirements under SYSC, including access management, change control, data governance, and incident reporting. We help you maintain the documentation and audit trails that regulators expect during supervisory visits.
Can you support Bloomberg terminals and trading platforms?
Absolutely. We manage the network infrastructure, connectivity, and desktop environments that Bloomberg, Reuters Eikon, and proprietary trading platforms depend on. Our priority response SLAs during market hours ensure trading operations are never left waiting for technical support.
How do you handle disaster recovery for financial firms?
We design and implement business continuity and disaster recovery solutions that meet regulatory expectations, including failover infrastructure, replicated data, and documented recovery procedures. Critically, we conduct regular DR tests and produce the evidence your compliance team needs for regulatory reporting.
Can you help us pass compliance audits and due diligence reviews?
We provide comprehensive documentation of your IT environment, security controls, and operational procedures. We prepare audit packs, attend review meetings alongside your compliance team, and remediate any findings promptly. Our clients consistently pass FCA supervisory reviews and client due diligence assessments.
Free VoIP consultation for your finance business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your finance business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly