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VoIP & Phone Systems for Gaming & Esports in Brent
Modern communications for gaming studios and esports operations.
Gaming Expertise
We understand the specific telephony requirements and communication workflows of gaming businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the gaming sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for gaming firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Gaming studios and esports organisations need communications that match their fast-paced, technology-forward culture. Traditional desk phone systems feel anachronistic. Your team needs integrated, flexible communications that work from office, home, or tournament venues.
Cloudswitched provides modern VoIP and Teams Voice solutions for UK gaming and esports businesses. Our cloud-first systems deliver the flexibility your creative teams need with professional features for business communications.
Gaming in Brent
Running a Gaming business in Brent places you within a thriving London borough. Brent is a culturally diverse north-west London borough anchored by the iconic Wembley Stadium and Arena complex. The borough has significant commercial development around Wembley Park and Park Royal, one of London's largest industrial estates. With a business community spanning events and entertainment, logistics, manufacturing, retail, food production, professional services, Gaming firms benefit from a diverse professional ecosystem and reliable demand for their services.
Why Gaming Businesses Choose Brent
Gaming businesses choose Brent for its combination of commercial opportunity and accessibility. Getting to and from Brent is straightforward: Wembley Park and Wembley Central connect to the Metropolitan and Jubilee lines, Kilburn and Willesden Junction serve the Overground. The borough's reputation and amenities make it an attractive base for Gaming & Esports firms.
Local Economy
The local economy of Brent encompasses events and entertainment, logistics, manufacturing, retail, food production, professional services, creating a diversified commercial environment. Gaming & Esports businesses contribute to this economic mix and benefit from the professional services infrastructure that supports the wider business community.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Gaming
Cloud-First Communications
Softphone and Teams Voice integration eliminating the need for traditional desk phones, matching your digital-first working culture.
Tournament Communications
Temporary extensions and mobile access for tournament organisation, event management, and live broadcast coordination.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your gaming business communicates efficiently across every channel.
Gaming businesses turn to us when
Their game servers were taken offline by a DDoS attack during a major tournament, causing cancellation
Build times are too slow because their development infrastructure can't handle the project's asset volume
A game launch overwhelmed their matchmaking servers, leaving players unable to connect for hours
Their esports venue needs a complete network overhaul to handle 200+ competitors on LAN
Latency spikes on their servers are causing competitive players to switch to rival platforms
Dev team workstations are underpowered for the engine they're using, slowing down production
Their community platform crashed during a seasonal event, frustrating hundreds of thousands of players
Content creators streaming from their venue experience constant buffering due to bandwidth limitations
Game source code was exposed through a misconfigured repository, requiring urgent security review
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for gaming VoIP?
Modern, cloud-first phone systems matching gaming industry culture
Teams Voice integration for studios using Microsoft 365
Flexible communications for tournament and event operations
Softphone-first approach eliminating unnecessary desk hardware
Scalable systems growing with your studio or organisation
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Gaming in Brent
Technology is a critical enabler for Gaming firms in Brent, supporting everything from client communications to data management. The borough's digital infrastructure provides the connectivity Gaming & Esports organisations need. Professional IT support ensures these businesses can focus on delivering excellent service to their clients.
About Brent
Brent is home to the iconic Wembley Stadium and the surrounding commercial district, which has seen substantial redevelopment with new offices, hotels, and retail. Park Royal, shared with Ealing, is one of Europe's largest industrial estates, hosting food manufacturing, logistics, and distribution businesses. The borough's cultural diversity drives a vibrant independent business community across multiple sectors.
Key industries: food manufacturing, logistics, events and entertainment, retail, wholesale, distribution
Getting here: 25 minutes by Jubilee line from Bank to Wembley Park station
Borough
Brent
Near Wembley Stadium, Park Royal industrial estate
Industry
Business Phone Systems for Gaming & Esports
business phone system for Gaming & Esports
Cloud phone systems tailored for gaming & esports businesses. Improve client communication, reduce missed calls, and gain real-time analytics on call volumes and team performance.
Location
Cloud Telephony Solutions in Brent
cloud telephony Brent
Cloud telephony services in Brent enabling your team to make and receive calls from anywhere. Reduce hardware costs and gain enterprise-grade call features on a flexible subscription.
Frequently Asked Questions
Got questions about VoIP and phone systems for gaming businesses? We've answered the most common ones below.
Can you protect our servers from DDoS attacks?
We implement multi-layered DDoS mitigation including traffic scrubbing, rate limiting, anycast routing, and game-specific protection that distinguishes legitimate player traffic from attack traffic. We keep your servers online even during volumetric attacks targeting tournaments or launches.
Can you set up IT for an esports venue?
We design and deploy complete esports venue infrastructure including low-latency LAN networking, player stations, referee monitoring systems, broadcast-quality streaming setups, and spectator Wi-Fi. We provide on-site engineers during tournaments to ensure zero technical disruptions.
How do you support game development teams?
We build high-performance development environments with fast build servers, optimised version control for large binary assets, render farm management, and workstations configured for your engine. We ensure your team spends time creating, not waiting for builds or fighting with tools.
Can you handle traffic spikes during game launches?
We design auto-scaling infrastructure that handles the massive traffic surges during launches and events. We load test ahead of time, implement queuing systems, and provide 24/7 monitoring during launch windows to resolve issues before players notice them.
Free VoIP consultation for your gaming business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your gaming business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly