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Microsoft Teams Phone System in the UK for Government & Public Sector
Secure, accountable calling for government organisations within the Microsoft Teams platform.
One Platform
Make and receive business calls directly in Microsoft Teams — the same application your team uses for chat, meetings, and collaboration.
Work from Anywhere
Your business phone number works on desktop, mobile, and web — staff can take calls from the office, home, or on the move.
Expert Configuration
We handle the complex setup — auto-attendants, call queues, policies, and routing — so Teams calling just works.
Public sector organisations on Microsoft 365 can consolidate citizen contact lines, inter-department calling, and compliance recording into Teams, delivering value for public money while improving service delivery.
Cloudswitched deploys Teams Phone for government bodies, providing citizen contact management, compliance-grade recording, and multi-site connectivity within the secure Microsoft 365 environment.
How it works for Government businesses
A clear, structured process from consultation to ongoing support.
1
Licensing & Planning
We assess your Microsoft 365 licences, identify what is needed for Teams voice, and plan the deployment to avoid unnecessary costs or licence upgrades.
2
Direct Routing Setup
We configure direct routing with our SIP trunk infrastructure, giving you flexible UK calling at competitive rates without Microsoft Calling Plans.
3
Call Flow Design
Auto-attendants, call queues, holiday schedules, and voicemail policies are configured to match your business operations and customer experience requirements.
Microsoft Teams Phone System in the UK for Government
Citizen Contact Management
Auto-attendant and call queues route citizen enquiries to the correct department within Teams for improved public service delivery.
Compliance Recording
Teams-compatible recording provides auditable call archives supporting FOI compliance and public sector transparency requirements.
Multi-Site Connectivity
Council offices, service centres, and satellite locations connect through Teams with free internal calling and unified management.
Cost Efficiency
Consolidating phone systems into existing Microsoft 365 licences delivers significant savings for publicly funded organisations.
Teams Phone Service Includes
Microsoft Teams voice licensing guidance
Direct routing configuration with SIP trunks
UK number porting or new number provisioning
Auto-attendant and call queue setup
User training and adoption support
Ongoing management and technical support
Why Government businesses choose us
Teams Phone deployment for councils, agencies, and public bodies
Citizen contact auto-attendant and queue configuration
Compliance recording for FOI and transparency requirements
Multi-site connectivity through Microsoft 365
Cost-efficient telephony for public sector budgets
Free government Teams Phone security assessment
Frequently Asked Questions
Microsoft 365 meets Cyber Essentials Plus and public sector security standards, providing enterprise-grade protection for government communications.
All existing numbers port to Teams Phone. Citizens call the same numbers they know for council services and enquiries.
Compliance recording within Teams provides auditable archives supporting Freedom of Information and transparency requirements.
Teams Phone unifies all locations with free internal calling and centralised management through the Microsoft 365 admin centre.
Public sector organisations typically save 40-60% by consolidating phone systems into their existing Microsoft 365 environment.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Enable Calling in Microsoft Teams
Share your current setup and team size, and we will plan your Teams voice deployment.
Submit your details and one of our friendly team members will be in touch shortly