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VoIP & Phone Systems for Travel & Tourism in Kent
Professional phone systems capturing every travel booking opportunity.
Travel Expertise
We understand the specific telephony requirements and communication workflows of travel businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the travel sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for travel firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Travel companies experience seasonal call peaks that overwhelm traditional phone systems. During January booking season and summer demand spikes, every missed call is a lost holiday booking worth hundreds or thousands of pounds.
Cloudswitched provides VoIP phone systems for UK travel businesses. Our call queuing, seasonal scaling, and professional features ensure you capture maximum bookings during peak periods and deliver excellent service year-round.
Travel in Kent
Kent has grown into a notable location for travel businesses. Kent is known as the Garden of England and provides a substantial commercial base across Dartford, Maidstone, Canterbury, and the Thames Gateway towns. The local economy, with strengths in logistics, retail, agriculture, provides a strong backdrop for travel operations.
Why Travel Businesses Choose Kent
Kent attracts travel businesses through its blend of location and infrastructure. The county's transport links — 40 minutes by Southeastern from London Bridge to Maidstone East station — make it feasible to maintain business connections across the UK. The area near Bluewater Shopping Centre, Canterbury Cathedral provides a credible business address.
Local Economy
The county of Kent has an economy rooted in logistics, retail, agriculture. Travel businesses operate successfully within this context, working alongside the broader local business community. Economic conditions in Kent enable steady growth for travel firms.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Travel
Peak Season Call Handling
Scalable call queuing with hold messages promoting your latest offers, ensuring callers stay on the line during your busiest booking periods.
Booking Consultant Routing
Intelligent routing directing holiday, business travel, and group enquiries to specialist consultants with the right expertise.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your travel business communicates efficiently across every channel.
Travel businesses turn to us when
Their current IT provider does not understand GDS systems, booking engines, or the urgency of downtime during peak booking windows
They have lost bookings because their website or reservation platform went down during a flash sale or peak booking period
They need to maintain reliable API connections to Amadeus, Sabre, or Travelport and their current support cannot troubleshoot integration failures
They are worried about ATOL and ABTA compliance and do not have confidence their data handling meets regulatory standards
Their booking platform is slow and customers are abandoning mid-reservation because pages take too long to load
They are expanding with new branches or homeworking agents and need secure, consistent IT across every location
They handle sensitive customer data including passport numbers and payment details but lack proper encryption and access controls
They have no disaster recovery plan and a system failure during peak season would be catastrophic for their business
They need Cyber Essentials certification to win corporate travel contracts or meet partner requirements
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for travel VoIP?
Experience supporting travel agencies, tour operators, and travel management companies
Scalable call capacity for January and summer peak booking periods
International calling packages for supplier and destination communications
Call recording for booking confirmation and dispute resolution
Flexible seasonal scaling without contract penalties
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Travel in Kent
The technology landscape for travel in Kent aligns with the county's broader commercial development. Travel businesses require dependable IT systems for day-to-day operations. Local infrastructure effectively serves these demands, though expert configuration remains important.
About Kent
Kent is known as the Garden of England and provides a substantial commercial base across Dartford, Maidstone, Canterbury, and the Thames Gateway towns. The Bluewater shopping centre and Ebbsfleet International station anchor major development in North Kent, while the county's Channel Tunnel Rail Link provides direct access to continental Europe. Kent's business parks and enterprise zones offer competitive alternatives to London premises.
Key industries: logistics, retail, agriculture, professional services, manufacturing, tourism
Getting here: 40 minutes by Southeastern from London Bridge to Maidstone East station
County
Kent
Near Bluewater Shopping Centre, Canterbury Cathedral
Industry
Cloud Telephony for Travel
cloud telephony for Travel
Cloud telephony solutions designed for the travel industry. Enable flexible working, integrate with your existing software, and never miss an important call again.
Location
Business VoIP Services in Kent
business VoIP Kent
Affordable business VoIP services in Kent with unlimited UK calls, international bundles, and advanced call routing. Keep your team connected whether they work in the office or remotely.
Frequently Asked Questions
Got questions about VoIP and phone systems for travel businesses? We've answered the most common ones below.
Do you support GDS systems like Amadeus and Sabre?
Yes, we have extensive experience supporting travel businesses that rely on Amadeus, Sabre, and Travelport GDS platforms. We ensure your workstations, network connectivity, and API integrations are optimised for reliable GDS access, and we troubleshoot connectivity and performance issues rapidly to minimise booking disruption.
How do you help travel companies meet ATOL and ABTA requirements?
We implement the IT controls and data management practices that support your ATOL and ABTA compliance obligations, including secure record keeping, encrypted customer data storage, reliable backup systems for trust account records, and audit-ready documentation of your data handling processes.
Can you handle the traffic spikes our website gets during peak booking periods?
Absolutely. We design and manage scalable hosting infrastructure that handles dramatic traffic surges during January booking peaks, flash sales, and school holiday periods. Auto-scaling, CDN distribution, and load balancing ensure your website and booking engine remain fast and available when demand is highest.
Do you support remote and homeworking travel agents?
Yes, we provide secure remote access solutions for homeworking travel consultants, including VPN connectivity to your GDS and booking platforms, managed devices with endpoint protection, and multi-factor authentication to protect customer data accessed from home environments.
Free VoIP consultation for your travel business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your travel business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly