- Cyber Security
Patch Management: How to Stay Compliant with Cyber Essentials
10 Jun, 2026
From
£15
Per user, per monthEssentials Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
IT Support Contracts for UK Businesses for Charities & Non-Profits
Tailored IT support solutions for charities & non-profits — from compliance and security to day-to-day support, all managed by UK-based experts.
Clear Terms
Our contracts are written in plain English with transparent pricing, defined SLAs, and no hidden clauses.
No Lock-In
Rolling monthly agreements mean you stay because the service is excellent, not because of exit penalties.
Defined SLAs
Response and resolution targets are contractually guaranteed so you always know what to expect.
IT support contract done right for charities across the UK.
Roughly nine in ten incidents we see for charities trace back to gaps a solid approach to IT support contract would close. With Gift Aid rules in the background and Donorfy at the core, IT support contract matters more for charities than most realise. Most charities we speak to are wrestling with IT support contract alongside volunteer access. Cloudswitched maps IT support contract onto your donation platforms, then secures Beacon and documents it for the Fundraising Regulator. We lean on remote monitoring and management and patch management, with volunteer management kept resilient and access controlled. We want charities to walk away with proactive maintenance and one less thing to worry about. It integrates cleanly with Raiser's Edge and the rest of the stack finance officers already use. Recovery from issues like volunteer access is written down and tested, not assumed.
How it works for Charities businesses
A clear, structured process from consultation to ongoing support.
1
Transparent Scope
Every contract clearly states what is covered, what is not, and what constitutes a chargeable extra. No ambiguity, no surprises.
2
Monthly Rolling
We do not believe in trapping clients. Our standard contracts roll monthly, giving you complete flexibility to adjust or cancel at any time.
3
Regular Review
Quarterly business reviews assess whether your contract still fits your needs, with adjustments made proactively as your business evolves.
IT Support Contracts for UK Businesses for Charities
Built around Donorfy
A named UK team learns your Gift Aid claims and the rhythm of tight budgets, then answers properly when operations leads call. No script-reading first line to fight through.
A UK helpdesk
We document the lot, from Donorfy and access rights through to recovery steps. Audits, insurer questions and staff handovers all stay calm as a result.
Secure by default
Reviews look at remote access and data security every quarter, so IT support contract keeps pace as your charities grow. It does not quietly drift out of date between meetings.
What Our Contracts Include
Clearly defined scope of support services
Guaranteed response and resolution SLAs
Fixed per-user monthly pricing with no hidden costs
Monthly rolling terms with 30-day notice
Escalation procedures and emergency contact details
Quarterly performance reviews and reporting
Why Charities businesses choose us
A UK-based helpdesk that genuinely understands charities
Time spent learning Microsoft 365 before anything changes
Security built into IT support contract rather than bolted on
Practical help with IT support contract from day one
Proactive monitoring and patching around the clock
IT Support Contract Pricing
From
£30
Per user, per monthAssurance Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
From
£50
Per user, per monthUltimate Package
- Monitoring
- Managed Anti-Virus
- Patch Management
- Scheduled Maintenance
- Remote Support
- Dedicated Account Manager
- Onsite Support
Frequently Asked Questions
On UK infrastructure, with data residency in the UK throughout. That keeps GDPR simpler for charities and avoids the awkward surprises that come up in client due-diligence when data has quietly drifted offshore. You keep ownership of Donorfy and your data at all times.
We start by mapping volunteer management and watching how operations leads actually use Donorfy day to day, then layer IT support contract on top without disruption. The aim is to monitor the work you already do, keep your familiar tools, and avoid the cost and risk of an unnecessary rebuild.
Through measurement, not promises. Tickets are tracked against contractual SLAs, Raiser's Edge health and security posture are monitored, and you get a monthly review covering value for money and compliance. For charities that turns IT support contract from a black box into something you can actually see and question.
We are a UK firm sized for charities, so you get named engineers who learn your Beacon instead of a faceless queue. IT support contract is handled in plain English, costs are transparent, and you are never too small to matter, which is rarely true at the enterprise end of the market.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Let's Talk About Your IT
Tell us about your requirements and we will propose a contract that fits your business perfectly.
Submit your details and one of our friendly team members will be in touch shortly