- IT Support
When Should You Escalate an IT Issue? A Guide for Staff
13 Sep, 2025






£229.37 inc. VAT
AI-generated summary
The Canon i‑SENSYS MF272dw is one of those “just works” small office laser MFPs. If you’re after a reliable A4 mono printer/copier that handles typical office printing without fuss, it’s a sensible spend at £191 ex‑VAT. The Wi‑Fi is genuinely useful day to day (less faff with cabling), and the machine is geared toward shared, modest workloads rather than high-volume production. In practice, you’ll find it fits best for teams that want quick, clean text output and an easy user experience—printing, scanning and copying without anyone needing to become an IT support desk.
That said, it’s not the best choice if you’re expecting heavy daily duty, large print runs, or frequent “scan lots of documents” workflows with complex routing. At this budget, you’re buying practicality, not speed/throughput bragging rights or deep workflow automation. Also worth sanity-checking your running costs and how often you print—laser economics can swing heavily depending on your toner usage. If you’re a small office, admin team, or professional services setup with steady but not extreme printing needs, this is a solid buy; if you’re scaling hard or doing high-volume scanning/printing, look up-market or consider a higher-duty model.

Canon
Canon i-SENSYS MF3010 MF 3010 - Multifunction printer - B/W - laser - 216 mm width (original) - Legal (media) - up to 18 ppm (copying) - up to 18 ppm (printing) - 150 sheets - USB 2.0

HP
HP LaserJet Pro MFP 4102dw - Multifunction printer - B/W - laser - Legal (216 x 356 mm) (original) - A4/Legal (media) - up to 38 ppm (copying) - up to 40 ppm (printing) - 350 sheets - Gigabit LAN, Wi-Fi(n), USB, USB host, Bluetooth, USB 2.0

Xerox
Xerox B315V_DNIUK - Multifunction printer - B/W - laser - Legal (216 x 356 mm) (original) - A4/Legal (media) - up to 39 ppm (copying) - up to 40 ppm (printing) - 350 sheets - 33.6 Kbps - USB 2.0, LAN, Wi-Fi(n), USB 2.0 host - Green World Alliance return programme

Xerox
Xerox C235V_DNIUK - Multifunction printer - colour - laser - Letter A (216 x 279 mm)/A4 (210 x 297 mm) (original) - A4/Legal (media) - up to 22 ppm (printing) - 250 sheets - 33.6 Kbps - USB 2.0, LAN, Wi-Fi(n), USB 2.0 host - Green World Alliance return programme
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