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Azure Support for Businesses in the UK for Insurance & Underwriting
UK-based Azure support engineers who understand the pressures facing insurance.
Rapid Response
Defined SLAs with response times as fast as 15 minutes for critical issues. Your call reaches an Azure engineer, not a generic helpdesk.
Proactive Monitoring
We detect and resolve many issues before you even notice them, keeping your Azure workloads running smoothly around the clock.
Deep Azure Knowledge
Our support team holds advanced Azure certifications and manages diverse environments daily, bringing breadth of experience to every ticket.
When claims processing delays and regulatory reporting gaps strikes, insurance need fast, knowledgeable assistance from engineers who understand the insurance firm context. Generic support desks lack the sector knowledge to resolve issues efficiently, leading to extended outages and frustrated staff. Dedicated Azure support ensures your Acturis, SSP, and claims management systems remain operational when it matters most.
Cloudswitched provides Azure support services for UK insurance. Our engineers hold Azure certifications and understand the specific needs of your insurance firm, including Acturis, SSP, and claims management systems and FCA, Solvency II, and IDD requirements. We offer tiered SLAs with guaranteed response times so claims processing delays and regulatory reporting gaps is resolved before it impacts your clients.
How it works for Insurance businesses
A clear, structured process from consultation to ongoing support.
1
Familiar with Your Environment
Our engineers maintain documentation of your Azure architecture, so when you contact us, we already understand your setup and can begin troubleshooting immediately.
2
Escalation to Microsoft
For platform-level issues, we raise tickets with Microsoft on your behalf, manage the case, and act as your advocate throughout the resolution process.
3
Root Cause Analysis
We do not just fix symptoms. After every significant incident, we conduct root cause analysis and implement preventative measures to stop recurrence.
Azure Support for Businesses in the UK for Insurance
Guaranteed Response Times
Tiered SLAs ensure critical issues affecting Acturis, SSP, and claims management systems and policyholder records, claims data, and underwriting files receive priority attention, with response times as fast as 15 minutes for P1 incidents.
Sector-Specialist Engineers
Our support team understands insurance and the specific demands of FCA, Solvency II, and IDD, delivering faster diagnosis and resolution for insurance firm issues.
Proactive Issue Prevention
Trend analysis and monitoring identify recurring problems in your Azure environment before they escalate, reducing the frequency of claims processing delays and regulatory reporting gaps incidents.
Escalation Management
Direct escalation paths to senior Azure engineers and Microsoft support ensure complex insurance firm issues are resolved without endless ticket bouncing.
What Azure Support Includes
Defined SLAs with guaranteed response times
24/7 proactive monitoring and alerting
Incident management and resolution
Microsoft case escalation and management
Monthly health reports and recommendations
Access to certified Azure engineers via phone, email, and portal
Why Insurance businesses choose us
UK-based support engineers with Azure certifications and insurance firm experience
Tiered SLAs with response times from 15 minutes for critical Acturis, SSP, and claims management systems failures
Direct engineer access without navigating generic helpdesk queues or scripted responses
Proactive monitoring and alerting that catches issues before they affect your insurance firm
Understanding of FCA, Solvency II, and IDD requirements ensures support actions maintain compliance
Transparent ticket tracking with real-time updates and post-incident reports
Frequently Asked Questions
We offer three tiers: Essential (business hours, 4-hour response), Professional (extended hours, 1-hour response), and Enterprise (24/7, 15-minute critical response). Each tier includes access to engineers who understand insurance firm operations and FCA, Solvency II, and IDD requirements.
Yes. Our support team includes engineers with direct experience supporting insurance. They understand Acturis, SSP, and claims management systems, FCA, Solvency II, and IDD requirements, and the operational pressures facing your insurance firm, delivering faster and more relevant assistance.
Via our online portal, email, or phone. Critical issues affecting Acturis, SSP, and claims management systems can be raised by phone for immediate attention. All tickets include real-time status tracking and automated updates so your insurance firm team always knows where things stand.
Absolutely. Many insurance maintain hybrid environments. Our support covers both Azure resources and their connectivity to on-premise Acturis, SSP, and claims management systems, ensuring end-to-end issue resolution.
Beyond incident resolution, our support includes proactive monitoring, monthly health checks, patch management, and FCA, Solvency II, and IDD compliance reviews. We aim to prevent issues rather than simply react to them, reducing claims processing delays and regulatory reporting gaps over time.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Get Dedicated Azure Support
Tell us about your Azure environment and support requirements, and we will recommend the right plan for your business.
Submit your details and one of our friendly team members will be in touch shortly