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VoIP & Phone Systems for Charities & Non-Profits in Truro
Cost-effective phone systems helping charities communicate more for less.
Charities Expertise
We understand the specific telephony requirements and communication workflows of charities businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the charities sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for charities firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Charities need professional phone systems for supporter engagement, beneficiary services, and donor management, but budgets are tight. Traditional phone systems are expensive, inflexible, and divert funds away from your charitable mission.
Cloudswitched provides affordable VoIP solutions for UK charities. We help you reduce phone costs significantly while improving call handling, enabling remote working, and presenting a professional image to supporters and stakeholders.
Charities in Truro
Truro's business environment supports charities organisations particularly well. Truro is the administrative and commercial capital of Cornwall, serving as the county's primary centre for professional services, healthcare, and retail. The city's mix of professional services, healthcare, retail businesses means charities firms can build a varied client portfolio.
Why Charities Businesses Choose Truro
Truro offers charities businesses strong incentives to locate here. The city's position — 4 hours 30 minutes by train from London Paddington — provides access for charities firms meeting with clients and partners. Key landmarks including Truro Cathedral, Royal Cornwall Museum, Lemon Quay give the area a distinctive character.
Local Economy
The local economy in Truro is characterised by strengths in professional services, healthcare, retail. Charities businesses in the city support this economic base, creating demand for specialist services.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Charities
Budget Reduction
Typical savings of 40-60% versus traditional phone systems, freeing budget for your charitable activities.
Supporter Call Handling
Professional auto-attendant and call queuing ensuring supporter and donor calls are handled promptly and courteously.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your charities business communicates efficiently across every channel.
Charities businesses turn to us when
Their current IT provider is too expensive for a non-profit budget and doesn't understand charity sector needs
They've experienced a phishing attack or data breach targeting donor financial information
They can't access Microsoft for Nonprofits, Google for Nonprofits, or TechSoup discounts without technical guidance
Their CRM and donation platforms don't integrate properly, causing manual data entry and donor record errors
Remote staff and volunteers struggle to access shared systems securely from community locations
They need to demonstrate robust data protection to trustees, funders, and the Charity Commission
Their ageing hardware and software are unreliable but they can't afford to replace everything at once
They're preparing for a Charity Commission data audit and aren't confident their IT is compliant
They want to improve their digital fundraising capability but lack the technical expertise to get started
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for charities VoIP?
Special charity pricing available on all VoIP packages
Experience supporting over 50 UK charities and not-for-profit organisations
Free inter-site calls for multi-location charities including shops and centres
Simple billing making budget reporting straightforward for trustees
UK-based support team experienced in working with charity staff and volunteers
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Charities in Truro
For charities organisations in Truro, technology infrastructure is a critical business enabler. The city provides good base connectivity, but charities firms frequently seek specialist configuration to meet industry-specific requirements.
About Truro
Truro has built its reputation on professional services, but the picture today is broader, taking in public sector and a long tail of smaller operators clustered near the city centre. The public sector presence gives the city a steady commercial backbone. Many are owner-managed, trading within a few miles of the cathedral quarter. Demand for dependable IT runs right across that mix. That spread of trades is part of what makes Truro resilient. Newer arrivals sit alongside firms that have traded here for decades.
Key industries: From professional services to public sector, Truro's commercial base is varied, and charities here compete on service as much as price. The public sector presence gives the city a steady commercial backbone. That spread of trades is part of what makes Truro resilient. It is a practical, working city rather than a showpiece one.
Getting here: We support Truro charities remotely day to day and travel in via Truro station when hands-on work is needed. Engineers travel in via Truro station when an install, a move or a fault needs someone on site. Most issues are resolved remotely the same day, with site visits booked when hardware genuinely needs hands.
City
Truro
Near Local landmarks include Threemilestone, the cathedral quarter and the city centre, all familiar reference points for businesses based in Truro. Between the city centre and the cathedral quarter, most of Truro's commercial activity sits within easy reach. Businesses cluster around them, drawing on the A390 and the local professional services scene.
Industry
VoIP Solutions for Charities
VoIP for Charities
Purpose-built VoIP phone systems for the charities sector. Enjoy features like call queuing, auto-attendant, and CRM integration designed around how charities teams work.
Location
Cloud Telephony Solutions in Truro
cloud telephony Truro
Cloud telephony services in Truro enabling your team to make and receive calls from anywhere. Reduce hardware costs and gain enterprise-grade call features on a flexible subscription.
Frequently Asked Questions
Got questions about VoIP and phone systems for charities businesses? We've answered the most common ones below.
Do you offer discounted IT support for charities?
Yes, we offer preferential rates for registered charities and non-profit organisations. We also help you access discounted software through programmes like Microsoft for Nonprofits, Google for Nonprofits, and TechSoup to stretch your IT budget further.
Can you help us comply with Charity Commission data requirements?
Absolutely. We implement data protection measures aligned with Charity Commission guidance, GDPR, and Fundraising Regulator standards. This includes donor data security, gift aid record keeping, trustee data management, and secure beneficiary information handling.
How do you support charity teams with volunteers and remote workers?
We set up secure cloud-based systems accessible from any location, configure volunteer accounts with appropriate access levels, and provide simple remote support. Our solutions work for office staff, home workers, and volunteers at community locations alike.
Can you integrate our donation platform with our CRM?
Yes, we connect platforms like Donorfy, Beacon, Salesforce Nonprofit, JustGiving, and others into a unified system. This means donation data flows automatically into your CRM, reducing manual entry and giving you a complete view of supporter engagement.
Free VoIP consultation for your charities business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your charities business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly