- Google Ads & PPC
Google Ads Budgeting: How Much Should You Spend?
3 May, 2026
VoIP & Phone Systems for Mining & Resources in Durham
Reliable communications connecting remote sites with head office operations.
Mining Expertise
We understand the specific telephony requirements and communication workflows of mining businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the mining sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for mining firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Mining and resources companies need communications that bridge the gap between remote operational sites and head office. Traditional phone systems are impractical at quarries and extraction sites, but reliable communication is essential for safety and coordination.
Cloudswitched provides robust VoIP for UK mining and resources businesses. Our solutions connect head offices, site offices, and mobile supervisors with reliable communications regardless of how remote the operational site.
Mining in Durham
Durham provides an excellent environment for Mining businesses, offering a vibrant city. Durham is a UNESCO World Heritage city with a prestigious university and a growing modern economy. The city's economy is anchored by education, with Durham University being a major employer, alongside healthcare and professional services. The local economy encompasses education, professional services, healthcare, technology, tourism, hospitality, retail, creating a supportive marketplace for Mining organisations looking to grow.
Why Mining Businesses Choose Durham
Durham attracts Mining firms thanks to its strong commercial infrastructure and connectivity. Travel options include Approximately 2 hours 45 minutes by train from London King's Cross, Durham Tees Valley Airport is nearby. The city offers Mining businesses a credible address and proximity to key Mining & Resources markets.
Local Economy
Durham supports a broad-based economy spanning education, professional services, healthcare, technology, tourism, hospitality, retail. Mining firms operating here benefit from the commercial infrastructure and professional networks that have developed to serve this diverse business base.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Mining
Remote Site Communications
VoIP over 4G/5G and satellite connections ensuring operational sites have reliable phone communications even without fixed broadband.
Safety Communications
Reliable voice connectivity for safety coordination, emergency contact, and HSE reporting from operational sites.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your mining business communicates efficiently across every channel.
Mining businesses turn to us when
SCADA systems at their processing facility were targeted by a cyber attack, exposing critical vulnerabilities
Remote site connectivity is unreliable, causing gaps in environmental monitoring data
Their health and safety alert systems depend on IT infrastructure that hasn't been properly maintained
Equipment tracking across multiple sites is done manually, leading to costly inefficiencies
Environmental regulators have flagged gaps in their digital monitoring and reporting systems
Lone worker safety devices can't connect in certain areas of the site due to poor coverage
They need to integrate data from multiple operational sites into a single management platform
Legacy industrial control systems need modernising without disrupting production
They're opening a new site and need complete IT infrastructure from communications to CCTV
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for mining VoIP?
Experience providing communications to remote mining and quarry sites
VoIP solutions working over 4G/5G and satellite connections
Understanding of mining industry safety communication requirements
Ruggedised handset options for site office environments
Flexible deployment for sites with varying operational lifespans
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Mining in Durham
For Mining operations in Durham, reliable IT infrastructure is essential to daily business performance. The city offers solid connectivity and the digital foundations that modern Mining & Resources businesses require. Expert technology management helps local firms stay productive and secure.
About Durham
Durham is a compact cathedral city dominated by its world-renowned university, which drives a knowledge-intensive economy spanning education, research, and technology. The city's UNESCO World Heritage Site status, encompassing the cathedral and castle, underpins a strong tourism sector. Durham's professional services and public sector employers benefit from excellent East Coast Main Line connections, placing London under three hours away.
Key industries: education, research and development, professional services, tourism, public sector, technology
Getting here: 2 hours 50 minutes by train from London King's Cross
City
Durham
Near Durham Cathedral, Durham Castle, Durham University
Industry
Business Phone Systems for Mining & Resources
business phone system for Mining & Resources
Cloud phone systems tailored for mining & resources businesses. Improve client communication, reduce missed calls, and gain real-time analytics on call volumes and team performance.
Location
Hosted PBX in Durham
hosted PBX Durham
Hosted PBX solutions for Durham organisations that want a professional phone system without on-site hardware. Fully managed, scalable, and packed with advanced call-handling features.
Frequently Asked Questions
Got questions about VoIP and phone systems for mining businesses? We've answered the most common ones below.
Can you provide IT for remote extraction sites?
Yes, we deploy complete IT infrastructure for remote sites including satellite and wireless connectivity, ruggedised networking equipment, CCTV, access control, and communications systems designed to operate reliably in harsh environmental conditions.
How do you secure industrial control systems?
We implement network segmentation between IT and OT environments, deploy industrial firewalls, monitor SCADA traffic for anomalies, and ensure remote access to control systems is secured with multi-factor authentication and encrypted connections.
Can you support environmental monitoring systems?
We deploy and maintain environmental monitoring infrastructure including sensor networks, data loggers, and automated reporting systems that meet Environment Agency requirements. We ensure continuous data collection with redundant connectivity and backup power.
What about health and safety IT systems?
We implement and maintain lone worker monitoring, gas detection alerting, emergency communication systems, and safety management platforms. We ensure these critical systems have redundant connectivity and power, with 24/7 monitoring to guarantee they're always operational.
Free VoIP consultation for your mining business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your mining business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly