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Teams Direct Routing in the UK for Property Management
Turn Microsoft Teams into a complete phone system for your property management company.
Lower Call Costs
SIP trunk rates are typically 30 to 50 percent cheaper than Microsoft Calling Plans, with competitive UK and international rates.
Greater Flexibility
Keep your existing numbers, choose your SIP provider, and configure call routing exactly how your business needs it.
Expert Management
Direct routing configuration is complex. We handle the session border controllers, SIP trunks, and Teams policies so you do not have to.
If your property management company uses Microsoft 365, your property managers and maintenance teams are already in Teams every day. Yet external calls still go through a legacy phone system that costs more, adds complexity, and disconnects property managers and maintenance teams from tenants and landlords when they leave the office.
Cloudswitched implements Teams Direct Routing for UK property management companies, connecting your existing phone numbers to Microsoft Teams so property managers and maintenance teams can make and receive external calls from the desktop, mobile, or web Teams app without any additional software.
How it works for Property Management businesses
A clear, structured process from consultation to ongoing support.
1
SBC Infrastructure
We operate resilient, geo-redundant Session Border Controllers certified for Microsoft Teams, eliminating the need for you to purchase and manage SBC hardware.
2
Number Management
We port your existing UK numbers and provision new ranges as needed, managing the relationship with carriers so you have a single point of contact.
3
Policy Configuration
Teams voice routing policies, dial plans, and emergency calling configuration are set up correctly from day one, with ongoing adjustments as your needs evolve.
Teams Direct Routing in the UK for Property Management
Teams-Native Calling
Your property managers and maintenance teams make and receive external calls directly within the Teams app they already use for messaging and meetings — no separate phone system required.
Keep Existing Numbers
We port all your business numbers into Teams so tenants and landlords continue calling the same numbers without any disruption to your property management company.
Unified Communications
Chat, video meetings, and phone calls in one platform. Your property managers and maintenance teams manage all property management communication from a single interface.
Full Teams Integration
Calls appear natively in Teams with presence, voicemail transcription, and call history alongside chats and meetings.
Direct Routing Service Includes
Managed Session Border Controller infrastructure
SIP trunk provisioning with UK PSTN connectivity
Number porting from existing providers
Teams voice routing policy configuration
Emergency calling (999) compliance setup
Ongoing monitoring and technical support
Why Property Management businesses choose us
Specialist Teams Direct Routing provider with property management deployment experience across the UK
Number porting and SIP trunk configuration handled end-to-end by our team
Call flow design tailored to the way property management companies communicate with tenants and landlords
Competitive per-channel pricing with no hidden setup fees
UK-based support team available alongside your Microsoft 365 environment
Free Teams calling assessment to identify savings for your property management company
Frequently Asked Questions
Most property management Direct Routing deployments are live within 5 to 10 working days, including number porting and call flow configuration.
We provision dedicated SIP trunks with QoS prioritisation. Call quality is HD, matching or exceeding traditional phone systems for your property management company.
Yes. Teams supports call recording natively, and we can configure compliance recording policies to capture all calls automatically.
Yes. The Teams mobile app lets property managers and maintenance teams make and receive calls on the business number from any location with data or Wi-Fi.
Most direct routing deployments complete within 5-10 working days, including SIP trunk configuration, Teams setup, and testing.
Free On Boarding worth up to £2,000!
Limited time offer - valid until 31/05/2026
Enable Direct Routing for Teams
Share your Teams environment details and we will plan your direct routing deployment.
Submit your details and one of our friendly team members will be in touch shortly