Teams Direct Routing in the UK for Veterinary Practices

Turn Microsoft Teams into a complete phone system for your veterinary practice.

Lower Call Costs

SIP trunk rates are typically 30 to 50 percent cheaper than Microsoft Calling Plans, with competitive UK and international rates.

Greater Flexibility

Keep your existing numbers, choose your SIP provider, and configure call routing exactly how your business needs it.

Expert Management

Direct routing configuration is complex. We handle the session border controllers, SIP trunks, and Teams policies so you do not have to.

If your veterinary practice uses Microsoft 365, your vets and veterinary nurses are already in Teams every day. Yet external calls still go through a legacy phone system that costs more, adds complexity, and disconnects vets and veterinary nurses from pet owners when they leave the office.

Cloudswitched enables Teams Direct Routing for veterinary practices, providing external calling capabilities within the Teams interface alongside call queuing, voicemail, and mobile calling for vets and veterinary nurses on the move.

How it works for Veterinary businesses

A clear, structured process from consultation to ongoing support.

1

SBC Infrastructure

We operate resilient, geo-redundant Session Border Controllers certified for Microsoft Teams, eliminating the need for you to purchase and manage SBC hardware.

2

Number Management

We port your existing UK numbers and provision new ranges as needed, managing the relationship with carriers so you have a single point of contact.

3

Policy Configuration

Teams voice routing policies, dial plans, and emergency calling configuration are set up correctly from day one, with ongoing adjustments as your needs evolve.

Teams Direct Routing in the UK for Veterinary

Compliance Recording

Call recording within Teams provides audit trails for compliance, training, and quality assurance across your veterinary practice.

Competitive Call Rates

Our SIP trunking delivers competitive UK and international call rates, reducing monthly telephony costs for your veterinary practice.

Auto Attendant

Professional IVR within Teams greets pet owners and routes them to the correct department without manual intervention.

Full Teams Integration

Calls appear natively in Teams with presence, voicemail transcription, and call history alongside chats and meetings.

Want to add external calling to Teams at a lower cost?

Get a free consultation

Direct Routing Service Includes

Managed Session Border Controller infrastructure
SIP trunk provisioning with UK PSTN connectivity
Number porting from existing providers
Teams voice routing policy configuration
Emergency calling (999) compliance setup
Ongoing monitoring and technical support

Why Veterinary businesses choose us

Specialist Teams Direct Routing provider with veterinary deployment experience across the UK

Number porting and SIP trunk configuration handled end-to-end by our team

Call flow design tailored to the way veterinary practices communicate with pet owners

Competitive per-channel pricing with no hidden setup fees

UK-based support team available alongside your Microsoft 365 environment

Free Teams calling assessment to identify savings for your veterinary practice

Teams Direct Routing in the UK for Veterinary

Direct Routing Advantages

The flexible, cost-effective way to enable Teams calling

01

Competitive Rates

SIP trunk calling rates are significantly lower than Microsoft Calling Plans, especially for international and mobile calls.

02

Number Portability

Port all your existing UK geographic, non-geographic, and toll-free numbers to Teams without changing anything for callers.

03

Resilient Infrastructure

Geo-redundant SBCs and SIP trunks ensure calling continues even if one data centre experiences an issue.

04

Call Quality Monitoring

We monitor call quality metrics including MOS scores, jitter, and packet loss to maintain excellent voice quality.

05

Emergency Compliance

Proper 999 emergency calling configuration with location-based routing to meet UK regulatory requirements.

06

Detailed CDRs

Comprehensive call detail records provide full visibility of all inbound and outbound calling activity.

Frequently Asked Questions

Most veterinary Direct Routing deployments are live within 5 to 10 working days, including number porting and call flow configuration.

We provision dedicated SIP trunks with QoS prioritisation. Call quality is HD, matching or exceeding traditional phone systems for your veterinary practice.

Yes. Teams supports call recording natively, and we can configure compliance recording policies to capture all calls automatically.

Yes. The Teams mobile app lets vets and veterinary nurses make and receive calls on the business number from any location with data or Wi-Fi.

Most direct routing deployments complete within 5-10 working days, including SIP trunk configuration, Teams setup, and testing.

Technology Stack

Powered by industry-leading technologies including SolarWinds, Cloudflare, BitDefender, AWS, Microsoft Azure, and Cisco Meraki to deliver secure, scalable, and reliable IT solutions.

SolarWinds
Cloudflare
BitDefender
AWS
Hono
Opus
Office 365
Microsoft
Cisco Meraki
Microsoft Azure

Latest Articles

12
  • Cloud Email

IMAP, POP3 & Lotus Notes to Microsoft 365 Migration Guide

12 Apr, 2026

Read more
18
  • Azure Cloud

How to Plan an Azure Migration in 5 Phases

18 Oct, 2025

Read more
1
  • Web Development

Website Speed Optimisation: A Practical Guide

1 Sep, 2025

Read more

Newsletter sign up form - it's quick and easy

Enquiry Received!

Thank you for getting in touch. A member of our team will review your enquiry and get back to you within 24 hours.