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VoIP & Phone Systems for Veterinary Practices in Loughborough
Professional phone systems for veterinary practices and animal hospitals.
Veterinary Expertise
We understand the specific telephony requirements and communication workflows of veterinary businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the veterinary sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for veterinary firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Veterinary practices struggle with high call volumes, particularly for appointment bookings, repeat prescription requests, and emergency triage. Reception staff are simultaneously managing a busy waiting room, making missed calls a daily problem.
Cloudswitched provides VoIP phone systems for UK veterinary practices. Our call handling features reduce missed calls, support emergency triage routing, and present a professional, caring image to your pet-owning clients.
Veterinary in Loughborough
Operating as a Veterinary business in Loughborough means being part of a thriving town. Loughborough is a Leicestershire town renowned for its world-class university and strong sporting heritage. The University of Loughborough's research excellence supports a thriving technology, engineering, and sport science sector alongside traditional manufacturing. The town hosts businesses across technology, engineering, education, sport science, manufacturing, research, providing Veterinary organisations with numerous collaboration opportunities and a strong local client base.
Why Veterinary Businesses Choose Loughborough
The appeal of Loughborough for Veterinary firms lies in its business-friendly environment and strategic location. Transport connections are a key factor: Approximately 1 hour 20 minutes by East Midlands Railway from St Pancras, then Northern line to Bank. Veterinary businesses value the town's professional environment and access to a skilled local workforce.
Local Economy
Loughborough's economy features a healthy mix of sectors including technology, engineering, education, sport science, manufacturing, research. The Veterinary sector forms part of this economic landscape, with steady requirements for professional IT services and technology solutions to support business growth.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Veterinary
Appointment Call Capture
Call queuing with veterinary-appropriate hold messages keeping clients waiting for appointments, prescriptions, and advice rather than hanging up.
Emergency Triage Routing
Priority routing for emergency calls directing them to clinical staff, with separate handling for routine enquiries and prescription requests.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your veterinary business communicates efficiently across every channel.
Veterinary businesses turn to us when
Their current IT provider does not understand veterinary practice management software like RoboVet, Teleos, or Animana and cannot resolve clinical system issues effectively
Their in-house lab analysers or digital X-ray systems keep losing connection to patient records, wasting clinical time and delaying diagnostic results for anxious pet owners
They are worried about RCVS Practice Standards compliance and their IT systems do not adequately support the clinical record keeping and data security requirements
Pet insurance claim submissions keep failing or timing out, delaying reimbursements and creating administrative backlogs for their reception and accounts teams
Their practice management system runs slowly, causing delays between consultations and reducing the number of animals they can see each day
They are opening additional branches or acquiring another practice and need to integrate IT systems, share patient records, and standardise technology across locations
They handle sensitive client and animal data but lack proper encryption, access controls, and backup systems to protect it from loss or breach
They provide out-of-hours emergency cover and their vets cannot reliably access patient records remotely when on call
They need Cyber Essentials certification to meet corporate group requirements or demonstrate security best practice to clients and regulators
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for veterinary VoIP?
Experience supporting veterinary practices from single-vet surgeries to multi-branch groups
Emergency call routing with priority handling for urgent clinical calls
Out-of-hours integration with on-call vet and emergency service routing
Call analytics identifying missed appointment booking opportunities
Affordable packages for independent veterinary practices
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Veterinary in Loughborough
Veterinary businesses operating in Loughborough depend on properly configured technology systems to serve their clients effectively. The town's infrastructure supports modern cloud-first strategies that Veterinary Practices firms increasingly adopt. Managed IT services help Veterinary businesses in the area maintain operational efficiency and competitive advantage.
About Loughborough
Loughborough is a Leicestershire town renowned for its world-class university and strong sporting heritage. The University of Loughborough's research excellence supports a thriving technology, engineering, and sport science sector alongside traditional manufacturing. The Great Central Railway heritage line and Charnwood Forest provide tourism and leisure attractions.
Key industries: technology, engineering, education, sport science, manufacturing, research
Getting here: Approximately 1 hour 20 minutes by East Midlands Railway from St Pancras, then Northern line to Bank
City
Loughborough
Near Loughborough University, The Great Central Railway, Charnwood Museum
Industry
Hosted PBX for Veterinary
hosted PBX for Veterinary
Hosted PBX systems configured specifically for veterinary organisations. Scalable, fully managed, and loaded with features like call recording, voicemail-to-email, and hunt groups.
Location
SIP Trunking in Loughborough
SIP trunking Loughborough
Cost-effective SIP trunking services for Loughborough businesses wanting to connect existing phone systems to the cloud. Reduce line rental costs and gain flexible capacity on demand.
Frequently Asked Questions
Got questions about VoIP and phone systems for veterinary businesses? We've answered the most common ones below.
Do you support veterinary practice management software like RoboVet and Animana?
Yes, we have extensive experience supporting veterinary practices that run RoboVet, Teleos, Animana, ezyVet, and other veterinary PMS platforms. We handle server infrastructure, database performance, lab equipment integration, and day-to-day troubleshooting to keep your clinical operations running smoothly.
Can you integrate our in-house lab analysers with our practice management system?
Absolutely. We configure and support integration between in-house blood analysers, digital X-ray systems, ultrasound machines, and your practice management software. We ensure results capture, store, and display reliably so your clinicians have immediate access to diagnostic data during consultations.
How do you support practices that provide out-of-hours emergency cover?
We provide secure remote access solutions for vets on emergency call, including VPN connectivity to your practice management system, mobile device management, and multi-factor authentication. This ensures your on-call team can access patient records, clinical histories, and drug records securely from any location.
Can you help us meet RCVS Practice Standards requirements?
Yes, we implement the IT controls that support RCVS Practice Standards Scheme requirements for clinical record keeping, data security, and system reliability. We configure appropriate access controls, backup procedures, and documentation that demonstrate your compliance during Practice Standards inspections.
Free VoIP consultation for your veterinary business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your veterinary business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly