HP Poly Support - Trio VisualPro 1 year(s)

Product Overview

AI-generated summary

HP Poly Support for the Trio VisualPro (1 year) at £325.82 ex‑VAT is basically the “keep it running without hassle” insurance policy. If you’ve got a Trio deployed in a real meeting room and you can’t afford downtime or slow back-and-forth with support, it’s a sensible add-on. In day-to-day terms, this is for teams who want quicker troubleshooting, more predictable fixes, and a support route that doesn’t depend on whoever in-house is currently most familiar with Poly devices. If you’re an MSP or a reseller doing managed rooms, it’s also easier to justify because it reduces the chance of awkward “it’s not working, who owns the problem?” conversations.

That said, I wouldn’t buy this blindly if your Trio is brand new and you have strong internal support/competency—especially if you’re unlikely to hit firmware quirks, connectivity oddities, or call-quality issues. £325+ isn’t pocket change, so the value depends on how “hands-on” your environment is. If your rooms are stable and you’d rather spend that money on more monitoring/training rather than support coverage, you might be able to manage without it. But if the Trio is mission-critical (or you don’t have a lot of in-house expertise), this is one of the more reasonable support spends in the collaboration world.