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VoIP & Phone Systems for Charities & Non-Profits in Burgess Hill
Cost-effective phone systems helping charities communicate more for less.
Charities Expertise
We understand the specific telephony requirements and communication workflows of charities businesses — ensuring every handset, call flow and integration is tailored to how your team works.
Tailored VoIP Packages
Bespoke VoIP and phone system packages designed specifically for the charities sector, aligned with your team size, call volumes and integration needs.
London Based
Centrally located in the City of London, providing hands-on VoIP deployment, network configuration and face-to-face support for charities firms.
Our VoIP solutions
Three routes to modern business telephony. We recommend the right one based on how your team actually works — not what generates the biggest commission.
Cloud Hosted
Hosted VoIP
Full cloud phone system
A complete business phone system hosted in the cloud — no PBX hardware on your premises. Calls route through secure data centres with automatic failover, giving you enterprise-grade reliability with zero maintenance. Scales from 2 users to 2,000.
- Auto-attendant, hunt groups & call queues
- Voicemail to email, call recording & analytics
- 200+ CRM integrations (Salesforce, HubSpot, etc.)
- Softphone app for mobile & desktop
Most Popular
Microsoft Teams Voice
Calling inside Teams
Already using Microsoft Teams for chat and meetings? Add external calling directly inside Teams — one app for everything. Your team makes and receives calls from their existing Teams interface on desktop, mobile or IP handsets. No separate phone system needed.
- External calls directly from Microsoft Teams
- 2,000 UK landline & mobile minutes included
- Single app — chat, video, meetings & phone
- Works on desktop, mobile & IP handsets
Keep Your PBX
SIP Trunking
IP connectivity for existing PBX
Already have a PBX you're happy with? SIP trunking connects it to the internet instead of traditional ISDN lines — slashing your call costs while adding disaster recovery and flexible call routing. Keep your existing investment, modernise the connection.
- Lower call costs than ISDN
- Built-in disaster recovery & call rerouting
- Keep your existing PBX hardware
- ISDN switch-off ready (2025 deadline)
Charities need professional phone systems for supporter engagement, beneficiary services, and donor management, but budgets are tight. Traditional phone systems are expensive, inflexible, and divert funds away from your charitable mission.
Cloudswitched provides affordable VoIP solutions for UK charities. We help you reduce phone costs significantly while improving call handling, enabling remote working, and presenting a professional image to supporters and stakeholders.
Charities in Burgess Hill
For Charities businesses, Burgess Hill offers a vibrant town with strong commercial foundations. Burgess Hill is a growing Mid Sussex town benefiting from major regeneration including the New Town Quarter development. The town's economy spans manufacturing, technology, and professional services, with new commercial space attracting businesses priced out of Brighton and Crawley. Key sectors including manufacturing, technology, professional services, retail, logistics, construction ensure a steady flow of opportunities for Charities firms operating in the area.
Why Charities Businesses Choose Burgess Hill
For Charities organisations, Burgess Hill combines practical business benefits with excellent transport links. Connections include Approximately 55 minutes by Thameslink from Burgess Hill to City Thameslink near Bank. The town's commercial ecosystem and quality of environment make it a natural choice for Charities & Non-Profits businesses.
Local Economy
With an economy built around manufacturing, technology, professional services, retail, logistics, construction, Burgess Hill provides fertile ground for Charities businesses. The town's economic diversity creates resilience and ensures a consistent demand for the technology and professional services that Charities & Non-Profits organisations provide.
Delivered in partnership with Fidelity Group
We've partnered with Fidelity Group — an award-winning UK hosted telephony provider — to deliver enterprise-grade VoIP solutions to businesses of all sizes. Their Horizon platform and our IT expertise means you get a phone system that's properly configured, integrated and supported.
Fraud Protection
Lifetime Warranty
24/7/365 Support
Our VoIP for Charities
Budget Reduction
Typical savings of 40-60% versus traditional phone systems, freeing budget for your charitable activities.
Supporter Call Handling
Professional auto-attendant and call queuing ensuring supporter and donor calls are handled promptly and courteously.
Complete Communication Solution
From hosted VoIP and Microsoft Teams Voice to SIP trunking and CRM integration, we cover every aspect of business telephony — ensuring your charities business communicates efficiently across every channel.
Charities businesses turn to us when
Their current IT provider is too expensive for a non-profit budget and doesn't understand charity sector needs
They've experienced a phishing attack or data breach targeting donor financial information
They can't access Microsoft for Nonprofits, Google for Nonprofits, or TechSoup discounts without technical guidance
Their CRM and donation platforms don't integrate properly, causing manual data entry and donor record errors
Remote staff and volunteers struggle to access shared systems securely from community locations
They need to demonstrate robust data protection to trustees, funders, and the Charity Commission
Their ageing hardware and software are unreliable but they can't afford to replace everything at once
They're preparing for a Charity Commission data audit and aren't confident their IT is compliant
They want to improve their digital fundraising capability but lack the technical expertise to get started
How it works
From first conversation to live phone system, we manage the entire process so the switch is seamless for your team.
1
Discovery & Recommendation
We assess your current phone setup, call volumes, team structure and remote working requirements. We check your broadband is suitable for VoIP and recommend the right system — hosted VoIP, Teams Voice or SIP trunking.
2
Configuration & Number Porting
We configure your entire phone system — call flows, auto-attendant menus, hunt groups, voicemail, user permissions and CRM integrations. We port your existing numbers so customers call the same number as before.
3
Handset Setup & Training
We pre-configure IP handsets, install softphone apps on laptops and mobiles, and provide hands-on training for your team. Everyone knows how to use the new system before we switch it on.
4
Go-Live & Ongoing Support
We manage the cutover to minimise disruption, monitor the system post-launch and provide ongoing technical support. Need a new user added, a call flow changed or a handset replaced? One call to us.
Why choose Cloudswitched for charities VoIP?
Special charity pricing available on all VoIP packages
Experience supporting over 50 UK charities and not-for-profit organisations
Free inter-site calls for multi-location charities including shops and centres
Simple billing making budget reporting straightforward for trustees
UK-based support team experienced in working with charity staff and volunteers
Why Cloudswitched for VoIP?
IT company first, telecoms provider second. That's why your phone system actually integrates with everything else.
IT company, not a telecoms reseller
We configure QoS, firewalls, VLANs and network settings properly — not just plug in phones and hope for the best. Your voice quality is our responsibility.
One point of contact
Phone system, internet connection and IT support — all managed by one team. No finger-pointing between providers when something goes wrong.
CRM integration done right
We don't just tick a box — we properly integrate your phone system with your CRM so screen pops, call logging and click-to-dial actually work reliably.
Right system, not the most expensive
If Microsoft Teams Voice is all you need, we won't upsell you a full hosted PBX. We recommend based on what fits your business, not our margin.
Network-first approach
We assess your broadband, configure QoS and test call quality before go-live. If your connection isn't good enough for VoIP, we'll fix that first — we do connectivity too.
Fraud protection included
VoIP fraud is real — hackers can run up thousands in international call charges overnight. Our systems include fraud detection and call barring to protect your business.
Seamless number porting
We manage the entire porting process — coordinating with carriers, scheduling the switchover and ensuring zero downtime. Your customers won't notice a thing.
Hybrid & remote ready
Softphone apps on every device mean your team can make and receive calls from their business number whether they're in the office, at home or on the road.
Scales instantly
Adding a new user takes minutes, not weeks. No engineer visits, no hardware orders, no waiting. Your phone system grows as fast as your business does.
Technology Infrastructure for Charities in Burgess Hill
Charities & Non-Profits firms in Burgess Hill rely on technology for client management, compliance, and communication. The town's growing digital infrastructure supports the systems these businesses need. Partnering with a managed IT provider helps Charities businesses maintain uptime and data security.
About Burgess Hill
Burgess Hill is a growing Mid Sussex town benefiting from major regeneration including the New Town Quarter development. The town's economy spans manufacturing, technology, and professional services, with new commercial space attracting businesses priced out of Brighton and Crawley. Its central position on the Brighton Main Line provides excellent rail connectivity.
Key industries: manufacturing, technology, professional services, retail, logistics, construction
Getting here: Approximately 55 minutes by Thameslink from Burgess Hill to City Thameslink near Bank
City
Burgess Hill
Near Burgess Hill Theatre, St John's Park, The Martlets Shopping Centre
Industry
VoIP Solutions for Charities
VoIP for Charities
Purpose-built VoIP phone systems for the charities sector. Enjoy features like call queuing, auto-attendant, and CRM integration designed around how charities teams work.
Location
Cloud Phone System in Burgess Hill
cloud phone system Burgess Hill
All-in-one cloud phone system for Burgess Hill businesses combining voice, video, and messaging in a single platform. Easy to deploy, simple to manage, and built to scale.
Frequently Asked Questions
Got questions about VoIP and phone systems for charities businesses? We've answered the most common ones below.
Do you offer discounted IT support for charities?
Yes, we offer preferential rates for registered charities and non-profit organisations. We also help you access discounted software through programmes like Microsoft for Nonprofits, Google for Nonprofits, and TechSoup to stretch your IT budget further.
Can you help us comply with Charity Commission data requirements?
Absolutely. We implement data protection measures aligned with Charity Commission guidance, GDPR, and Fundraising Regulator standards. This includes donor data security, gift aid record keeping, trustee data management, and secure beneficiary information handling.
How do you support charity teams with volunteers and remote workers?
We set up secure cloud-based systems accessible from any location, configure volunteer accounts with appropriate access levels, and provide simple remote support. Our solutions work for office staff, home workers, and volunteers at community locations alike.
Can you integrate our donation platform with our CRM?
Yes, we connect platforms like Donorfy, Beacon, Salesforce Nonprofit, JustGiving, and others into a unified system. This means donation data flows automatically into your CRM, reducing manual entry and giving you a complete view of supporter engagement.
Free VoIP consultation for your charities business!
Tell us about your current phone setup and we'll recommend the right solution — no obligation, no pressure. We'll assess your network, map your call flows and give you a clear, honest quote.
Upgrade your business phones today
Whether you need a hosted VoIP system, Microsoft Teams Voice or SIP trunking for your existing PBX, our team is ready to design the right solution and manage the entire migration for your charities business.
What you'll get
- ✓ Current phone system audit
- ✓ Broadband & network assessment
- ✓ Call flow design & recommendation
- ✓ CRM integration plan
- ✓ Clear, itemised quote
Submit your details and one of our friendly team members will be in touch with you shortly